Last edit by: WineCountryUA
For domestic flight issues, use Consolidated cancelled/delayed domestic flights [2018]
Previous international delayed / cancelled report threads
Consolidated "Delayed/Cancelled" International Flights (2017)
Consolidated "Delayed/Cancelled" International Flights (2016)
Consolidated "Delayed/Cancelled" International Flights (2015)
Consolidated "Delayed/Cancelled" International Flights (2014)
Consolidated "Delayed/Cancelled" International Flights (2012/13)
If you need documentation of delay / cancellation for trip insurance or refunds from hotel / tour / .... operator, try this
Previous international delayed / cancelled report threads
Consolidated "Delayed/Cancelled" International Flights (2017)
Consolidated "Delayed/Cancelled" International Flights (2016)
Consolidated "Delayed/Cancelled" International Flights (2015)
Consolidated "Delayed/Cancelled" International Flights (2014)
Consolidated "Delayed/Cancelled" International Flights (2012/13)
If you need documentation of delay / cancellation for trip insurance or refunds from hotel / tour / .... operator, try this
Verification letters
Upon request, we can provide a statement of proof that a United flight was delayed or canceled. You may email your request to [email protected]. Be sure to include the names of all customers in your party, confirmation number, flight numbers and dates of travel, phone contact and the email address or mailing address where you would like it sent. Please allow 5-10 business days for processing.
Upon request, we can provide a statement of proof that a United flight was delayed or canceled. You may email your request to [email protected]. Be sure to include the names of all customers in your party, confirmation number, flight numbers and dates of travel, phone contact and the email address or mailing address where you would like it sent. Please allow 5-10 business days for processing.
Consolidated delayed/cancelled international flights (2018)
#361
Join Date: Sep 2010
Programs: United, AAdvantage, SW
Posts: 21
United NRT Ops A Complete Junkshow
Was flying SIN-NRT-DEN on Thursday 6/27 on NH and UA. I made it to NRT no problem on NH, but at least two inbound United flights diverted to HND because of wind.
Not sure why UA couldn't bring the planes from HND to NRT (I presume the crews timed out), but flights including a DEN and SFO flight were canceled. United refused to book hotels for pax, and it took 4 hours for pax to be rebooked and sent through immigration. With so many displaced passengers, there were no available hotel rooms in Narita and I ended up needing to train to Tokyo to find a hotel room.
United decided to have two flights to DEN on 7/28- the originally scheduled flight and also a second flight because of all the stranded pax. I was booked onto the second flight to Denver, scheduled to leave at 5:30 PM 15 minutes after the regularly scheduled 5:15 PM flight.
I arrived back at NRT at 2:40 PM on 6/27 and tried to check in, but the computer terminal displayed a message saying "talk to agent". After waiting in line at the premier access counter for 20 minutes, I was told that I was too late to check in for my flight, which was now leaving at 3:30. My boarding pass showed a 4:45 boarding time, my United app showed a 5:30 departure time, and United made no effort to call or email updated information to myself or anyone else on the flight saying the flight was leaving early. Ground staff seemed completely defeated. They blamed a computer error for the failure to update passengers on the change in flight time. They made no effort to even sort out which pax in the line were waiting for the now imminently departing Denver flight.
After briefly raising hell at the check-in counter, I was allowed to attempt to join the flight and I made it to the flight with a minute to spare after cutting the immigration line and running to the gate. I assume dozens of passengers missed the flight.
Perhaps the only thing United did correctly during this whole ordeal was to radio ahead to the gate and tell them not to give away my J seat to standby passengers. NRT groundstaff seem to be seriously lacking leadership. On a day with 500+ additional passengers departing NRT, only two agents were working the premier access check-in counter. How hard would it be to call in extra employees and to have signage or a person greeting passengers and figuring out who is on a flight that is departing earlier than scheduled?
Not sure why UA couldn't bring the planes from HND to NRT (I presume the crews timed out), but flights including a DEN and SFO flight were canceled. United refused to book hotels for pax, and it took 4 hours for pax to be rebooked and sent through immigration. With so many displaced passengers, there were no available hotel rooms in Narita and I ended up needing to train to Tokyo to find a hotel room.
United decided to have two flights to DEN on 7/28- the originally scheduled flight and also a second flight because of all the stranded pax. I was booked onto the second flight to Denver, scheduled to leave at 5:30 PM 15 minutes after the regularly scheduled 5:15 PM flight.
I arrived back at NRT at 2:40 PM on 6/27 and tried to check in, but the computer terminal displayed a message saying "talk to agent". After waiting in line at the premier access counter for 20 minutes, I was told that I was too late to check in for my flight, which was now leaving at 3:30. My boarding pass showed a 4:45 boarding time, my United app showed a 5:30 departure time, and United made no effort to call or email updated information to myself or anyone else on the flight saying the flight was leaving early. Ground staff seemed completely defeated. They blamed a computer error for the failure to update passengers on the change in flight time. They made no effort to even sort out which pax in the line were waiting for the now imminently departing Denver flight.
After briefly raising hell at the check-in counter, I was allowed to attempt to join the flight and I made it to the flight with a minute to spare after cutting the immigration line and running to the gate. I assume dozens of passengers missed the flight.
Perhaps the only thing United did correctly during this whole ordeal was to radio ahead to the gate and tell them not to give away my J seat to standby passengers. NRT groundstaff seem to be seriously lacking leadership. On a day with 500+ additional passengers departing NRT, only two agents were working the premier access check-in counter. How hard would it be to call in extra employees and to have signage or a person greeting passengers and figuring out who is on a flight that is departing earlier than scheduled?
Last edited by Kevo171; Jun 29, 2018 at 12:35 pm Reason: words
#362
Join Date: Jul 2014
Location: BOS
Programs: 1MM, UA 1k
Posts: 526
Hmm, that’s an interesting one. I noticed in the app the makeup flight still shows a 5:15 departure and arriving almost 2 hours early LOL!
re: NRT staff, I know they are well regarded and thought of as the best outpost around, and I’ve experienced it firsthand. Maybe something changed recently?
re: NRT staff, I know they are well regarded and thought of as the best outpost around, and I’ve experienced it firsthand. Maybe something changed recently?
#363
Join Date: Dec 2014
Location: BOS/SIN
Programs: DL PM, OZ Diamond Plus, BA Silver
Posts: 1,796
Hmm, that’s an interesting one. I noticed in the app the makeup flight still shows a 5:15 departure and arriving almost 2 hours early LOL!
re: NRT staff, I know they are well regarded and thought of as the best outpost around, and I’ve experienced it firsthand. Maybe something changed recently?
re: NRT staff, I know they are well regarded and thought of as the best outpost around, and I’ve experienced it firsthand. Maybe something changed recently?
anyway on an unrelated note
6/28 UA86 EWR-PVG 772 returned to gate and then cancelled due to operational difficulties
6/29 UA87 PVG-EWR 772 cancelled due to operational difficulties
6/28 UA999 EWR-BRU 772 delayed 6 hours due to aircraft maintenance
6/29 UA998 BRU-EWR 772 delayed 7 hours due to late inbound
#364
Join Date: Sep 2008
Posts: 451
TLV-SFO flight that was due to arrive at 6:00am yesterday arrived instead at 3:51pm. I guess the earlier flight was delayed to TLV was also delayed but only by 3 hours.
#365
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 31,837
UA139 KEF-EWR 752 cancelled due to aircraft maintenance
#366
Join Date: May 2001
Posts: 4,767
6/28
UA25 EWR-SNN 2 Hrs
UA1095 EWR-LIM 2 Hrs
UA118 ORD-EDI 2 Hrs
UA924 IAD-LHR 1+ Hr
UA932 IAD-FRA 2+ Hrs
UA940 EWR-LHR 1+ Hr
UA152 ORD_DUB 1 Hr
UA847 IAH-SCL 2+ Hrs
UA102 IAH-MUC 1+ Hr
UA70 EWR - EWR-AMS 1H 50
UA138 EWR-KEF Canceled
UA47 FRA-IAH 2H 30
UA971 FCO-ORD 1H
UA17 LHR-EWR 1H
UA180 HKG-EWR Canceled
UA54 EWR-CDG 6 Hrs
UA908 AMS-ORD Canceled
UA919 LHR-IAD 1+ Hr
UA999 EWR-BRU 6H 40
UA36 EWR-EDI 2H 40
UA86 EWR-PVG Canceled
UA51 EWR-MAD 1H 40
UA161 EWR-GLA 1+ Hr
UA30 EWR-MUC 4 Hrs
UA81 EWR-MAN 2 Hrs
UA110 EWR-LHR 1H 50
UA170 EWR-VCE 1+ Hr
UA955 TLV-SFO 9H 50
UA1095 EWR-LIM 2 Hrs
UA118 ORD-EDI 2 Hrs
UA924 IAD-LHR 1+ Hr
UA932 IAD-FRA 2+ Hrs
UA940 EWR-LHR 1+ Hr
UA152 ORD_DUB 1 Hr
UA847 IAH-SCL 2+ Hrs
UA102 IAH-MUC 1+ Hr
UA70 EWR - EWR-AMS 1H 50
UA138 EWR-KEF Canceled
UA47 FRA-IAH 2H 30
UA971 FCO-ORD 1H
UA17 LHR-EWR 1H
UA180 HKG-EWR Canceled
UA54 EWR-CDG 6 Hrs
UA908 AMS-ORD Canceled
UA919 LHR-IAD 1+ Hr
UA999 EWR-BRU 6H 40
UA36 EWR-EDI 2H 40
UA86 EWR-PVG Canceled
UA51 EWR-MAD 1H 40
UA161 EWR-GLA 1+ Hr
UA30 EWR-MUC 4 Hrs
UA81 EWR-MAN 2 Hrs
UA110 EWR-LHR 1H 50
UA170 EWR-VCE 1+ Hr
UA955 TLV-SFO 9H 50
#367
Join Date: Apr 2009
Location: Houston
Programs: UA GS 2.6MM & Lifetime UC, Qantas Platinum, Hilton Lifetime Diamond, Bonvoy Platinum, HawaiianMiles
Posts: 8,632
UA25 EWR-SNN 2 Hrs
UA1095 EWR-LIM 2 Hrs
UA118 ORD-EDI 2 Hrs
UA924 IAD-LHR 1+ Hr
UA932 IAD-FRA 2+ Hrs
UA940 EWR-LHR 1+ Hr
UA152 ORD_DUB 1 Hr
UA847 IAH-SCL 2+ Hrs
UA102 IAH-MUC 1+ Hr
UA70 EWR - EWR-AMS 1H 50
UA138 EWR-KEF Canceled
UA47 FRA-IAH 2H 30
UA971 FCO-ORD 1H
UA17 LHR-EWR 1H
UA180 HKG-EWR Canceled
UA54 EWR-CDG 6 Hrs
UA908 AMS-ORD Canceled
UA919 LHR-IAD 1+ Hr
UA999 EWR-BRU 6H 40
UA36 EWR-EDI 2H 40
UA86 EWR-PVG Canceled
UA51 EWR-MAD 1H 40
UA161 EWR-GLA 1+ Hr
UA30 EWR-MUC 4 Hrs
UA81 EWR-MAN 2 Hrs
UA110 EWR-LHR 1H 50
UA170 EWR-VCE 1+ Hr
UA955 TLV-SFO 9H 50
UA1095 EWR-LIM 2 Hrs
UA118 ORD-EDI 2 Hrs
UA924 IAD-LHR 1+ Hr
UA932 IAD-FRA 2+ Hrs
UA940 EWR-LHR 1+ Hr
UA152 ORD_DUB 1 Hr
UA847 IAH-SCL 2+ Hrs
UA102 IAH-MUC 1+ Hr
UA70 EWR - EWR-AMS 1H 50
UA138 EWR-KEF Canceled
UA47 FRA-IAH 2H 30
UA971 FCO-ORD 1H
UA17 LHR-EWR 1H
UA180 HKG-EWR Canceled
UA54 EWR-CDG 6 Hrs
UA908 AMS-ORD Canceled
UA919 LHR-IAD 1+ Hr
UA999 EWR-BRU 6H 40
UA36 EWR-EDI 2H 40
UA86 EWR-PVG Canceled
UA51 EWR-MAD 1H 40
UA161 EWR-GLA 1+ Hr
UA30 EWR-MUC 4 Hrs
UA81 EWR-MAN 2 Hrs
UA110 EWR-LHR 1H 50
UA170 EWR-VCE 1+ Hr
UA955 TLV-SFO 9H 50
#371
Join Date: Sep 2009
Location: DC
Programs: UA1K
Posts: 137
Sitting on 896 to ORD in HKG right now, started off with a 1.5 delay for Mx, then undetermined weather delay. No update on timing from the crew, but the UA app is now showing us diverting to SFO (though we haven’t left the gate yet). Not sure what the story is.
#372
FlyerTalk Evangelist
Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 20,061
David
#373
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,567
Means the crew is timing out for the HKG trip -- UA will use the time you are in the air to get a replacement crew in place at SFO to minimize the delay
#374
Join Date: Nov 2012
Programs: BA Bronze, United 1K, HH Gold, SPG Platinum, Marriott Platinum
Posts: 3,477
Sunday July 1st. Flight 836 PVG-ORD is cancelled. Parents of young friends staying with us for the week-end were supposed to be on that flight. They are now supposed to come tomorrow on Flight 2800 departing at 4:30 PM (with flight 836 departing at 3:25 PM). The parents were put in a hotel in PVG.
The plane had left the gate and returned back to it two hours and a half later. And the plan for that plane was to fly to SFO and then ORD instead of directly to ORD.
The plane had left the gate and returned back to it two hours and a half later. And the plan for that plane was to fly to SFO and then ORD instead of directly to ORD.
Last edited by StuckinITH; Jul 1, 2018 at 6:49 am
#375
Join Date: Aug 2016
Location: SF Bay Area
Posts: 656
If my flight is delayed 1.5 hours can I cancel and get a full refund?