2018 Let's Eat - Polaris Business
#46
Join Date: May 2001
Location: RNO, NV, USA.
Programs: UA 2MM
Posts: 5,062
Polaris First. ORD to PVG. How hard is it to provide flawless lunch service in a cabin with 6 passengers? The FA forgot to serve me the cheese plate. When another FA coming from Polaris Business came to serve the pastries, I asked for the cheese. Business FA asks First FA to serve me the Port. First FA says he does not have any. Business FA brings me what was leftover from Business Polaris: one drop. She stated: "Sorry, it's all gone. This is just for the taste". This made me remember the good times on US Airways Envoy Class where the FAs did not know what fortified wine was and were serving it in a wine glass filled to the top.
#47
Join Date: Nov 2012
Programs: BA Bronze, United 1K, HH Gold, SPG Platinum, Marriott Platinum
Posts: 3,477
And for sure it was not the three children in Polaris First that were drinking the Port. The First FA was an ornery guy. Never cracked a smile the whole 14 hours. Maybe he did not want to open the Port for one passenger requesting it. Does it come out of his paycheck?
#48
Join Date: Apr 2009
Location: Houston
Programs: UA GS 2.6MM & Lifetime UC, Qantas Platinum, Hilton Lifetime Diamond, Bonvoy Platinum, HawaiianMiles
Posts: 8,693
#49
Join Date: Jan 2009
Location: IAH/EWR-LGA/MIA
Programs: UA Global Services 3.2 MM, Marriott Bonvoy Lifetime Titanium Elite, AA Exec Plat
Posts: 2,504
I've noticed on several recent flights that the late-flight champagne has been "enhanced" to domestic prosecco. They seem to keep that in reserve for when the good (it's all relative here, folks) stuff runs out. Oh, United.
#51
Join Date: Apr 2014
Location: LHR
Programs: UA 1K, Marriott Gold, mLife Platinum
Posts: 380
FA tried to offer sparkling wine (I'm not sure if it was even prosecco) when we asked for Champagne, as I think they wanted to give both bottles to F, but I said absolutely not, so received 1 glass of champagne each.
Also, they only catered 1 bottle of Riesling and 1 bottle of Chardonnay for J, which ran out very quickly.
I don't know if it was a failure, or intentional, but I'm not impressed. I tend to buy P class fares for personal travel, and for Ł2K+ I'm expecting champagne and wines that cost more than Ł6 (one of the wines on the menu was genuinely retailing for Ł6, and not rated very highly at all).
I'm also deeply unimpressed that non-rev F were prioritised over revenue J pax. I would also be furious if I was on a paid F ticket and received Ł29 NV champagne.
6-9 months ago, they were serving Pommery Grand Cru 2006 vintage in J, so what's happened?
#52
Join Date: Oct 2011
Location: DEN/OGG
Programs: UA GS
Posts: 1,482
My last 2 Polaris First flights only served Nicholas Feuillatte Brut Reserve too and indeed had only 1 bottle.
#53
Join Date: Apr 2014
Location: LHR
Programs: UA 1K, Marriott Gold, mLife Platinum
Posts: 380
Having flown *A partners AC, LH, and LX I am surprised at the quality and quantity of wine & champagne catered on UA, it's genuinely not enough of quality or quantity.
#54
Join Date: May 2001
Location: RNO, NV, USA.
Programs: UA 2MM
Posts: 5,062
My understanding is that they cater 2 bottles of champagne to Polaris Business (I don't think this is sufficient), and they're *supposed* to do 2 bottles of vintage champagne for First. However, on a recent flight on UA949, they only catered 2 bottles of champagne - Nicholas Feuillatte Brut Reserve which I think UA could improve upon. However, as they didn't cater any for F, one bottle was given to F, and the other was sparingly distributed in J. Worse yet, 7/8 pax in F were non-rev.
FA tried to offer sparkling wine (I'm not sure if it was even prosecco) when we asked for Champagne, as I think they wanted to give both bottles to F, but I said absolutely not, so received 1 glass of champagne each.
Also, they only catered 1 bottle of Riesling and 1 bottle of Chardonnay for J, which ran out very quickly.
I don't know if it was a failure, or intentional, but I'm not impressed. I tend to buy P class fares for personal travel, and for Ł2K+ I'm expecting champagne and wines that cost more than Ł6 (one of the wines on the menu was genuinely retailing for Ł6, and not rated very highly at all).
I'm also deeply unimpressed that non-rev F were prioritised over revenue J pax. I would also be furious if I was on a paid F ticket and received Ł29 NV champagne.
6-9 months ago, they were serving Pommery Grand Cru 2006 vintage in J, so what's happened?
FA tried to offer sparkling wine (I'm not sure if it was even prosecco) when we asked for Champagne, as I think they wanted to give both bottles to F, but I said absolutely not, so received 1 glass of champagne each.
Also, they only catered 1 bottle of Riesling and 1 bottle of Chardonnay for J, which ran out very quickly.
I don't know if it was a failure, or intentional, but I'm not impressed. I tend to buy P class fares for personal travel, and for Ł2K+ I'm expecting champagne and wines that cost more than Ł6 (one of the wines on the menu was genuinely retailing for Ł6, and not rated very highly at all).
I'm also deeply unimpressed that non-rev F were prioritised over revenue J pax. I would also be furious if I was on a paid F ticket and received Ł29 NV champagne.
6-9 months ago, they were serving Pommery Grand Cru 2006 vintage in J, so what's happened?
#55
A FlyerTalk Posting Legend
Join Date: Jun 2005
Posts: 57,570
If I routinely bought paid F on UA and they routinely ran out of champagne, I'd write a letter to Oscar and enclose copies of all my BPs and ask him if he's really trying to drive me to the competition.
#57
Join Date: Apr 2009
Location: Houston
Programs: UA GS 2.6MM & Lifetime UC, Qantas Platinum, Hilton Lifetime Diamond, Bonvoy Platinum, HawaiianMiles
Posts: 8,693
11JAN UA37 LAX-SIN (also for SFO-SIN)
#58
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,410
Is that just an errant 'k' that got past the copy editors?
Oh heck, why am I assuming anyone copy edits this menu??
Oh heck, why am I assuming anyone copy edits this menu??
#59
FlyerTalk Evangelist
Join Date: Apr 2003
Programs: UA*Lifetime GS, Hyatt* Lifetime Globalist
Posts: 12,328
LHR-IAH Jan 11 - Stopped by Global First Lounge for brunch before the flight
Stopped by Global First Lounge for brunch before catching the 1:35 pm flight.
Last edited by UA_Flyer; Jan 13, 2018 at 11:07 pm
#60
FlyerTalk Evangelist
Join Date: Oct 1999
Posts: 11,468
Luckily, sofar I always got my couple of glasses of champagne along the appetizer.
But I noticed that the drink cart going around always lacked the Champagne, maybe because they're undersupplied.
Last edited by cesco.g; Jan 14, 2018 at 12:13 am