Winning the West Coast
#106
Join Date: Apr 2004
Location: Washington, DC
Posts: 1,309
sounds like you made a decision that worked for you. Which is good. united doesn't expect to be able to win everybody. But they do win a lot with what they have.
And, they'er flexible. They've added Chicago and Newark services to SJC which enable greater east coast connectivity and access to large local markets. good for them. Maybe they'll add more like a LAX flight. maybe they won't. Different strokes for different folks, which is what I maintained.
And, they'er flexible. They've added Chicago and Newark services to SJC which enable greater east coast connectivity and access to large local markets. good for them. Maybe they'll add more like a LAX flight. maybe they won't. Different strokes for different folks, which is what I maintained.
I can give you the exact opposite anecdote. When I was working in CLE and PHL, I could have flown non-stop to SFO, but chose to take a connection and fly into SJC. I find it easier to fly into the airport that's nearest my house and deal with a connection. If something goes wrong, there are plenty of reroutes through other hubs on DL or AA. If worse comes to worse, then you can fly to SFO (happened once in 2+ years) and figure out how to get back home.
#107
Join Date: Jan 2007
Location: Bellingham/Gainesville
Programs: UA-G MM, Priority Club Platinum, Avis First, Hertz 5*, Red Lion
Posts: 2,808
#108
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
As alliances/JVs go UA/*A is the strongest out of SJC for long-haul by a LONG measure.
ETA: Some T100 data from March 2017 (picked at random) to help inform the conversation about passengers flying on various routes.
PASSENGERS CARRIER ORIGIN DEST MONTH
54 OO OAK BFI 3
20 0WQ OAK BUR 3
43 DL OAK LAX 3
1794 DL OAK LAX 3
5656 CP OAK LAX 3
10725 NK OAK LAX 3
126 AS OAK PDX 3
5507 QX OAK PDX 3
16 AS OAK PSP 3
8190 WN OAK RNO 3
42 XP OAK SAN 3
236 09Q OAK SAN 3
4567 OO SFO ACV 3
973 OO SFO BFL 3
5 0WQ SFO BUR 3
2490 UA SFO BUR 3
6532 OO SFO BUR 3
8609 WN SFO BUR 3
6 27Q SFO LAX 3
5978 OO SFO MFR 3
1126 OO SFO MMH 3
1760 OO SFO MRY 3
10919 OO SFO ONT 3
23 WN SFO PDX 3
51 DL SFO PDX 3
1489 OO SFO PDX 3
9826 VX SFO PDX 3
1325 OO SFO PSC 3
4032 UA SFO PSP 3
4215 VX SFO PSP 3
6764 AS SFO PSP 3
6874 OO SFO PSP 3
4135 OO SFO RDM 3
6 WN SFO RNO 3
2501 OO SFO RNO 3
8288 UA SFO RNO 3
570 OO SFO SAN 3
3809 OO SFO SBP 3
3910 OO SFO SNA 3
13 2JQ SJC BUR 3
1590 OO SJC BUR 3
46 AC SJC LAX 3
142 DL SJC LAX 3
7573 DL SJC LAX 3
38 OO SJC ONT 3
3360 OO SJC PDX 3
10877 WN SJC PDX 3
11560 AS SJC PDX 3
2840 QX SJC RNO 3
5499 OO SJC SAN 3
4322 OO SJC SNA 3
111 DL SMF LAX 3
2419 DL SMF LAX 3
8765 CP SMF LAX 3
8819 OO SMF LAX 3
47 DL SMF PDX 3
6651 QX SMF PDX 3
2376 OO SMF SAN 3
Last edited by sbm12; Nov 20, 2017 at 7:41 pm
#109
Join Date: Apr 2004
Location: Washington, DC
Posts: 1,309
#110
Join Date: May 2013
Posts: 3,361
How many points must an airline connect within the West Coast to have a winning strategy?
#111
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,068
For SJC-West Coast, UA has 0
For OAK-West Coast, UA has 0
That's about 5 million people whose closest airport has no UA West Coast connectivity whatsoever. Not a single flight. Not a single destination.
#112
Join Date: Apr 2004
Location: Washington, DC
Posts: 1,309
They have a strategy. They have a commanding presence at SFO, the most important airport in the region.
They do not serve OAK. Oh well.
From SJC they serve DEN, EWR, IAH, ORD. They also serve FRA and NRT through their star alliance JV partners LH and NH. That's not a bad offering.
Do they do everything? No. but again, they NEVER SAID they wanted to "win" the west coast. They've chosen to be big in SFO and have a presence in LAX. Not the worst thing. And, with new management who in their previous life committed to LAX they may have even more in store there.
I don't see you or anybody else complaining that AA is so awful and destined to fail/ lacking a strategy for just focusing on building up their LAX hub, to the detriment of all else. some people will never be happy.
They do not serve OAK. Oh well.
From SJC they serve DEN, EWR, IAH, ORD. They also serve FRA and NRT through their star alliance JV partners LH and NH. That's not a bad offering.
Do they do everything? No. but again, they NEVER SAID they wanted to "win" the west coast. They've chosen to be big in SFO and have a presence in LAX. Not the worst thing. And, with new management who in their previous life committed to LAX they may have even more in store there.
I don't see you or anybody else complaining that AA is so awful and destined to fail/ lacking a strategy for just focusing on building up their LAX hub, to the detriment of all else. some people will never be happy.
They would first need a strategy. And for that, they could start by not having voids where millions of people live.
For SJC-West Coast, UA has 0
For OAK-West Coast, UA has 0
That's about 5 million people whose closest airport has no UA West Coast connectivity whatsoever. Not a single flight. Not a single destination.
For SJC-West Coast, UA has 0
For OAK-West Coast, UA has 0
That's about 5 million people whose closest airport has no UA West Coast connectivity whatsoever. Not a single flight. Not a single destination.
#113
Join Date: May 2013
Posts: 3,361
They would first need a strategy. And for that, they could start by not having voids where millions of people live.
For SJC-West Coast, UA has 0
For OAK-West Coast, UA has 0
That's about 5 million people whose closest airport has no UA West Coast connectivity whatsoever. Not a single flight. Not a single destination.
For SJC-West Coast, UA has 0
For OAK-West Coast, UA has 0
That's about 5 million people whose closest airport has no UA West Coast connectivity whatsoever. Not a single flight. Not a single destination.
#114
FlyerTalk Evangelist
Join Date: Nov 2013
Location: Los Angeles
Posts: 12,594
For travel up and down the west coast they're essentially competing with bus service. Flights are short, especially out of the Bay Area, where even the PNW is only an hour, so there's little or no need to have the trappings of a legacy carrier with things like IFE, a real F section (or even E+), meals, BOB, or much of anything besides schedule. Other carriers serve the regional market very well, and no/low frills but frequent flights isn't UA's thing. Given the type of service they advertise and try to deliver (regardless of whether they succeed) it would be tough to compete head-to-head for west coast traffic at the regional airports.
As far as flights between the Bay Area and SoCal, it's primarily O/D. LAX is the second busiest airport in the country (and busiest O/D), and SFO is 10th. United is big at both, so if you're flying UA (or really any airline) from one, why would you change flights at the other? In 20 years in LA, I think I've changed planes in the Bay Area all of once. There are so many flight options from either region that routing from one through the other probably doesn't get a lot of takers except for SoCal<->Bay Area<->Pacific Northwest.
I suspect most people flying between the Bay Area and SoCal are more interested in trip duration and cost rather than any particular airline. Fly from anything other than your local airport (with 5 in LA and 3 in the Bay Area) and it's likely that ground transport time will be longer than your flight. From the Pasadena area, the time involved in getting to LAX makes *driving* to the Bay Area (especially around SJC) competitive in terms of time and hassle.
#115
Join Date: Aug 2006
Location: SJC
Programs: DL PM MM, Marriott Titanium
Posts: 3,276
sounds like you made a decision that worked for you. Which is good. united doesn't expect to be able to win everybody. But they do win a lot with what they have.
And, they'er flexible. They've added Chicago and Newark services to SJC which enable greater east coast connectivity and access to large local markets. good for them. Maybe they'll add more like a LAX flight. maybe they won't. Different strokes for different folks, which is what I maintained.
And, they'er flexible. They've added Chicago and Newark services to SJC which enable greater east coast connectivity and access to large local markets. good for them. Maybe they'll add more like a LAX flight. maybe they won't. Different strokes for different folks, which is what I maintained.
I don't think SJC - LAX is that important. There isn't much that LAX has that SFO doesn't as opposed to ORD and EWR.
LH has become seasonal. OTOH, CA also flies SJC - PVG, so *A does rule SJC long haul since OW only has BA to LHR and ST has nothing.
#116
Join Date: Feb 2008
Programs: 6 year GS, now 2MM Jeff-ugee, *wood LTPlt, SkyPeso PLT
Posts: 6,526
Well from the PRASM and CASM is does not look like UA has been allocating its resources to revenue generating activities, at least vs ALL of its competitors since they have been at the bottom of operating margin post merger ad infinitum. Do you really think abandoning core, large business markets and expecting frequent fliers to just follow in spite of the cuts and costs is just a coincidence?
from: http://www.oliverwyman.com/our-exper...2016-2017.html
from: http://www.oliverwyman.com/our-exper...2016-2017.html
A better reflection is these numbers over time, which tends to smooth out macro factors and I think better reflects the ability of an airline to attract the core valuable business traffic.
To give an example, in 3Q 2010 CO+UA had a PRASM of 13.57 c/mi, DL's was 13.54 c/mi; this past quarter UA's was 12.17 c/mi, DL's was 13.40 c/mi. United's PRASM fell by 10.4%, Delta's 1%, and if United had matched the PRASM performance, it would have had another $860M last quarter. United is simply not providing the service and product, nor flying to the places that would allow it to match other airlines in profitablity.
Actually I did note AA's failures on the West Coast. That said, unlike UA they never had a leading position, they have just always sucked going N-S on the west coast. So many chances, so may pull backs by AA. I have always though they did not understand the importance of a west coast network.
#117
Join Date: Jun 2017
Location: SEA
Programs: UA Gold, DL GM, AS; Marriott and SPG Gold, Hyatt
Posts: 51
For travel up and down the west coast they're essentially competing with bus service. Flights are short, especially out of the Bay Area, where even the PNW is only an hour, so there's little or no need to have the trappings of a legacy carrier with things like IFE, a real F section (or even E+), meals, BOB, or much of anything besides schedule.
#118
FlyerTalk Evangelist
Join Date: Jun 2010
Location: TOA
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Posts: 20,061
Well, as much as I might have wanted to purchase on UA, I've now got flights on both AA and WN for LAX-ABQ (AA leg) and ABQ-LAX (WN leg) for early December because AA and WN actually have flights (plural) between the two cities and their airports.
Whether it is West Coast or the Western US, UA is doing lousy in terms of options out of LAX.
Again, UA is dying by its SFO (and to some extent, DEN) sword. Oooh, oooh - or even pricier options to try and connect through IAH. Good luck with that.
David
Whether it is West Coast or the Western US, UA is doing lousy in terms of options out of LAX.
Again, UA is dying by its SFO (and to some extent, DEN) sword. Oooh, oooh - or even pricier options to try and connect through IAH. Good luck with that.
David
#119
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,068
You probably need 3-4 flights in a day to have some semblance of frequency. But 1 would be a start.
The big difference is they acknowledged that leaving JFK was a mistake.
They did somewhat at SJC by scrambling and re-adding SJC-EWR the same day AS announced their SJC-EWR. So they seem concerned about losing market share at SJC.
And that's the problem that was mentioned previously. Yes, UA is big at both, but frequency in some markets is weak. There are many flights ex-SFO that are 1x a day, more that are just 2x a day.
If they work, great. If they don't, then you're connecting. If now you're connecting and live near one of the other airports, why trek to SFO? That means UA is out for the East Bay, and UA may be out for the South Bay. If you're staying within the West Coast (e.g., the TUS example above), then UA is out from from SJC as well. LAX has a ton of connectors...it's some like 40% of their 40 million passengers. Just not that many from UA.
Wow, seems like I'm often connecting in LAX. If UA doesn't have the time I need ex-SFO, a common connection is via LAX on another carrier.
They did somewhat at SJC by scrambling and re-adding SJC-EWR the same day AS announced their SJC-EWR. So they seem concerned about losing market share at SJC.
As far as flights between the Bay Area and SoCal, it's primarily O/D. LAX is the second busiest airport in the country (and busiest O/D), and SFO is 10th. United is big at both, so if you're flying UA (or really any airline) from one, why would you change flights at the other?
If they work, great. If they don't, then you're connecting. If now you're connecting and live near one of the other airports, why trek to SFO? That means UA is out for the East Bay, and UA may be out for the South Bay. If you're staying within the West Coast (e.g., the TUS example above), then UA is out from from SJC as well. LAX has a ton of connectors...it's some like 40% of their 40 million passengers. Just not that many from UA.
Wow, seems like I'm often connecting in LAX. If UA doesn't have the time I need ex-SFO, a common connection is via LAX on another carrier.
#120
Join Date: Apr 2004
Location: Washington, DC
Posts: 1,309
are you really saying that people in the East Bay or the South Bay just dont fly United? I know tons who do. Stop being so absolutist. Will it work for everybody? No.
Again, why are people getting so crazy about this? This post is an ENTIRELY MADE UP nothing, harking back to a mythical time when United supposedly owned the West Coast. Newsflash - Shuttle by United was 20 years ago, and it didnt work.
And before that, United never had some mythical dominance along the west coast. At most, they might have had 30-40 flights a day maximum at Seattle. And SEA-LAX never was more than 3-4 day at the peak.
Why are people so focused on United being such a horrible carrier, and hell-bent on saying it's so bad that they are going to lose everything since they dont offer connectivity through LAX? Sorry, just because DL and AA do doesnt mean that UA should or will. get over it. UA is big at SFO. They've gotten bigger and will get bigger. Will that appeal to everybody? No, but they dont expect it to either. Deal with it and move on.
Again, why are people getting so crazy about this? This post is an ENTIRELY MADE UP nothing, harking back to a mythical time when United supposedly owned the West Coast. Newsflash - Shuttle by United was 20 years ago, and it didnt work.
And before that, United never had some mythical dominance along the west coast. At most, they might have had 30-40 flights a day maximum at Seattle. And SEA-LAX never was more than 3-4 day at the peak.
Why are people so focused on United being such a horrible carrier, and hell-bent on saying it's so bad that they are going to lose everything since they dont offer connectivity through LAX? Sorry, just because DL and AA do doesnt mean that UA should or will. get over it. UA is big at SFO. They've gotten bigger and will get bigger. Will that appeal to everybody? No, but they dont expect it to either. Deal with it and move on.
You probably need 3-4 flights in a day to have some semblance of frequency. But 1 would be a start.
The big difference is they acknowledged that leaving JFK was a mistake.
They did somewhat at SJC by scrambling and re-adding SJC-EWR the same day AS announced their SJC-EWR. So they seem concerned about losing market share at SJC.
And that's the problem that was mentioned previously. Yes, UA is big at both, but frequency in some markets is weak. There are many flights ex-SFO that are 1x a day, more that are just 2x a day.
If they work, great. If they don't, then you're connecting. If now you're connecting and live near one of the other airports, why trek to SFO? That means UA is out for the East Bay, and UA may be out for the South Bay. If you're staying within the West Coast (e.g., the TUS example above), then UA is out from from SJC as well. LAX has a ton of connectors...it's some like 40% of their 40 million passengers. Just not that many from UA.
Wow, seems like I'm often connecting in LAX. If UA doesn't have the time I need ex-SFO, a common connection is via LAX on another carrier.
The big difference is they acknowledged that leaving JFK was a mistake.
They did somewhat at SJC by scrambling and re-adding SJC-EWR the same day AS announced their SJC-EWR. So they seem concerned about losing market share at SJC.
And that's the problem that was mentioned previously. Yes, UA is big at both, but frequency in some markets is weak. There are many flights ex-SFO that are 1x a day, more that are just 2x a day.
If they work, great. If they don't, then you're connecting. If now you're connecting and live near one of the other airports, why trek to SFO? That means UA is out for the East Bay, and UA may be out for the South Bay. If you're staying within the West Coast (e.g., the TUS example above), then UA is out from from SJC as well. LAX has a ton of connectors...it's some like 40% of their 40 million passengers. Just not that many from UA.
Wow, seems like I'm often connecting in LAX. If UA doesn't have the time I need ex-SFO, a common connection is via LAX on another carrier.