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UA partner Island Air in Bankruptcy/ceasing ops 10 Nov 2017 - Impact on UA Customers?

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Old Nov 12, 17, 1:20 pm   -   Wikipost
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Island Air Files for Chapter 11 Bankruptcy [Last Day of Operations is Nov 10, 2017
Island Air
Thank you for your support

We are no longer accepting new reservations at Island Air and will cease operations at end of day on November 10, 2017.

For inquiries on refunds, please contact your credit card company.

We apologize for any inconvenience this may have caused.

For any questions or concerns, please call 1 (800) 652-6541.
UA statement
Island Air ceasing operations ​

​​Island Air is ceasing operations at the end of the day on November 10, 2017. If you have a ticket for a flight operated by Island Air after this date, please contact 1-800-UNITED-1 (1-800-864-8331) or your local United Customer Contact Center so we can help rebook your travel or provide a refund.

MileagePlus members may claim mileage credit for previously flown Island Air-operated flights, up to 12 months after the date of their flight. Please refer to the requesting mileage credit section of our site for information on obtaining missing mileage credit.​​
HA offer for standby accommodation Nov 11/17, 2017
Hawaiian Airlines is working quickly to provide flight relief to travelers who have been displaced by the shutdown of Island Air operations. We will be offering complimentary standby accommodations to individuals who were previously booked on an Island Air flight between November 11 17, 2017. There are two options:

1. Standby on a Hawaiian Airlines flight, or
2. Purchase a ticket on Hawaiian Airlines at a special, one-way $71 fare*

[for more, use the link}
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Old Nov 8, 17, 11:21 am
  #1
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UA partner Island Air in Bankruptcy/ceasing ops 10 Nov 2017 - Impact on UA Customers?

Edit: For context, I posted this Wednesday, before Island Air shut down. Title has been modified to announce subsequent shut down today, Nov. 10.

Island Air, on whom UA provides a lot of connections in/out of HNL to Maui and Kauai, has entered into bankruptcy.

Several aircraft have been repossessed.
Reduction in flight shedule.
Significant furloughs.

Although I want a healthy Island Air as competition to HA inter-island, there gets to be a point where avoiding the carrier is unavoidable. In the last couple of weeks, I’ve encountered non-insignificant schedule changes and inordinately-long phone wait times (28 minutes today to try to move to an earlier flight tonight). Luckily, HA has the schedule to accommodate any Island passengers left in the lurch should the need arise, but the hassle will still exist.

I’m just posting this as a caution to United flyers who have, or are comptemplating having, Island connections. Caveat emptor.

Edit (Thursday Nov 9): Calling Island on another matter this morning - over an hour and quarter wait time - and still waiting. This looks like business as usual. Bad sign. I am not booking Island as part of a United reservation again until bankruptcy resolved (if it is).

Edit (Friday Nov 10): Well, that was faster than expected (ceasing operations). Managed to get a hold of a counter agent (Brian) in Honolulu yesterday who personally tracked down a lost iPhone and sent it back to Maui. I'll miss Island and it's people.

Last edited by IAH-OIL-TRASH; Nov 10, 17 at 11:13 am
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Old Nov 9, 17, 8:23 am
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Nice aircraft. Friendly, albeit quirky service. A sweet, full-sized golden retriever somehow squeezed under my seat on my last flight and nobody seemed to mind (try that on UA). Totally agree about having connection competition to HA (HA is great, but I also miss Aloha). In the past, I've tended to book HA inter-island connections on mainland flights, even at premium prices, because of uncertain Island Air connection backups (HA usually has something available if a connection goes haywire). I'm a little disturbed that UA didn't see this coming when booking connections over the past months, as there was early warning in the financial press.
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Old Nov 9, 17, 8:56 am
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Originally Posted by misdirected baggage View Post
A sweet, full-sized golden retriever somehow squeezed under my seat on my last flight and nobody seemed to mind (try that on UA).
I would pay extra to have a golden retriever under my seat.
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Old Nov 9, 17, 9:11 am
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See existing thread here: https://www.flyertalk.com/forum/hawa...16-2017-a.html
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Old Nov 9, 17, 9:11 am
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Originally Posted by IAH-OIL-TRASH View Post

Southwest should buy Island Air and use the Q400s inter-island. I know this is breaking their model, but WN needs to break its own model in a WN way. The way to be WN inter-island IS to use Q400s.
Or, we can argue the Q400 is going to be a plane people resist simply because it is a prop plane. Despite lower prices - children and senior deals - Island Air still couldn't make money despite, what is it now - 8 years of record tourism. I read an article, that the Maui - HNL is so busy, the only destinations from Chicago that carry more people are Chicago to SF, LA, and NYC.

What will be interesting, is if the SWA planes can efficiently make those short hops that seem perfect for the 717. One of things that plagued Aloha was the 737 (at the time) couldn't make quick turnarounds - they had cool down periods.

I think people want to fly jets interisland. I just don't see a major carrier flying interisland in a prop plane.
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Old Nov 9, 17, 9:12 am
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See what happens without that 747 feed!!
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Old Nov 9, 17, 9:15 am
  #7
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Exclamation

Greetings All

Please use this thread to discuss the impact Island Air's BK has for those traveling on UA. General discussion of Island Air's BK may be found here: https://www.flyertalk.com/forum/hawa...16-2017-a.html

Safe Travels,

J.Edward
UA forum co-mod
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Old Nov 9, 17, 9:22 am
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Glad I picked the HA flights instead of Island Air on our OGG-HNL-DEN itin after Thanksgiving!

It is odd that UA codeshares with both of them. Searching for flights shows you two options within a couple minutes of each other. I think that, for OGG-HNL, this would minimize the impact to UA.
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Old Nov 9, 17, 9:44 am
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I have IA award booked in January, KOA to HNL. I HATE paying to change it. Best advice? I’m inclined to watch (carefully) and wait as there are lots of alternative flights on HA right now. Should some of this shake out soon?
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Old Nov 9, 17, 11:45 pm
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This from Island Air this evening:

Thank you for your support.

We are no longer accepting new reservations at Island Air and will cease operations at end of day on November 10, 2017.

For inquiries on refunds, please contact your credit card company.

We apologize for any inconvenience this may have caused.

For any questions or concerns, please call 1 (800) 652-6541.
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Old Nov 9, 17, 11:45 pm
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Ceasing ops November 10.
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Old Nov 10, 17, 5:07 am
  #12
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Crap had a flight in Jan!
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Old Nov 10, 17, 8:06 am
  #13
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This is sad. I commented in another similar thread (I think around the time time declared BK) that I preferred them to HA. They were our choice 3-4 times between HNL-OGG. We'll miss 'em!
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Old Nov 10, 17, 9:02 am
  #14
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Is UA rebooking people on HA at this point?
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Old Nov 10, 17, 11:46 am
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Not in my case

I had a mileage flight KOA - HNL - ORD. I called this morning. They didn't have any mileage tickets to get me from KOA to ORD so they just canceled the KOA - HNL Island Air leg and left me to buy my own Hawaiian Air ticket to pick up my HNL - ORD flight.
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