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Crossing the line? Rights of UA passenger when animals are on the flight.

Crossing the line? Rights of UA passenger when animals are on the flight.

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Old Oct 28, 17, 5:47 pm
  #31  
 
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Originally Posted by nigos View Post
I previously reported on FT (and wrote to GS) that on a PS flight there were two dogs in bulkhead seats in first class. Neither was in their carrier and one paid attention throughout the flight to any food that was on my tray. The dog's owner slept through most of the flight. GS responded to me claiming that they have to allow emotional support animals and they totally ignored their published policy which I cited in my email. So the bottom line is what they publish in terms of policy about pets has little to do with what actually happens on a UA flight.
Or the guy I had a few months ago they let into FC with two emotional support dogs. With one running around the entire plane while he let the other one relieve himself in the FC lav. The FAs didn’t say a word. I did, but just got shrugs.
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Old Oct 28, 17, 5:51 pm
  #32  
 
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Originally Posted by nigos View Post
I previously reported on FT (and wrote to GS) that on a PS flight there were two dogs in bulkhead seats in first class. Neither was in their carrier and one paid attention throughout the flight to any food that was on my tray. The dog's owner slept through most of the flight. GS responded to me claiming that they have to allow emotional support animals and they totally ignored their published policy which I cited in my email. So the bottom line is what they publish in terms of policy about pets has little to do with what actually happens on a UA flight.
Service (including ES) animals are not required to be kept in a carrier. And while exit row seating is prohibited, it does not say bulkhead seating in general is.
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Old Oct 28, 17, 5:55 pm
  #33  
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Apologies. I have cropped the images better now, and hopefully it is okay now?
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Old Oct 28, 17, 6:07 pm
  #34  
 
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Originally Posted by nlkm9 View Post
so "transporting as a pet" means it has to fit below the seat, correct?
Yes. The pet must remain in the carrier at all times and a fee is charged.

Originally Posted by cfischer View Post
If it necessary to bring these on board, they have to stay in their carriers.
A pet traveling in the cabin must remain in a carrier at all times.

Federal regulations (ACAA) prohibit an airline from requiring a service animal, including emotional support animals, travel in a carrier.
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Old Oct 28, 17, 6:09 pm
  #35  
 
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Originally Posted by surram View Post
Apologies. I have cropped the images better now, and hopefully it is okay now?
I am confused, this is across the aisle or are you the man in the aisle seat and and someone else took the picture?
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Old Oct 28, 17, 6:10 pm
  #36  
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I didn't confront the passenger to avoid appearing as insensitive or create any problem. I am of Asian descent and after what happened to Dr. David Dao on United, I am playing it safe in-flight. But I wanted to share a piece of my mind in this forum, after my flight, as I thought it was egregious.

Originally Posted by Baze View Post
The second picture alone would have had me in that girls face telling her to get her dog under control. That is unacceptable on it's own without your descriptions of what was going on. No need for you to be docile and appearing to accept it. Did you confront the girl? Did you say anything to anybody? Did you talk to the FA? Write into the DOT about the abuse of the ESA guidelines. Don't know what it would do but it would get it on record.
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Old Oct 28, 17, 6:24 pm
  #37  
 
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Originally Posted by kyanar View Post
There was a recent case discussed on FT where someone reported they were fatally allergic to dogs and there was such an ESA on board, so United denied boarding to the pax with allergy.



Yes and No. if it doesn't fit under the seat, UA can carry the pet in the hold, which costs a heck of a lot more.

You also cannot carry a pet in cabin if the flight enters or travels through Australia, Hawaii, or Guam, or if it's a 747, 757, 767, 777, or 787. Basically you can't carry pets on Boeings.
Recently on TLV – EWR a 773 seat behind had a "service dog" but in its own seat in Polaris
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Old Oct 28, 17, 6:27 pm
  #38  
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Originally Posted by Dublin_rfk View Post
Ditto. I have seen people escorted off of planes and in hand cuffs for not keeping their “Service” animal in control. [ LIR - EWR 02/16 ]. But it took a passenger speaking first to the owner of said service animal and them the FA and them the purser.
She boarded at the very last. Plus, all first class seats were released as CPUs and all seats were taken.
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Old Oct 28, 17, 8:02 pm
  #39  
 
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UAL has a customer service rep answering cust9mer care who has a titled in disability clientele.

My biggest complaint of UA is their lack of pet policy enforcement and unfortunately I think it will hurt them if/when a delayed flight turns into a zoo.
The most pet crazy routes I’ve experienced has been to/from MIA (other retirement airports), SFO and LAX.
I love pets but find it selfish to inconvenient other passengers who have no choice or option to reject having an extra neighbor. Some folks are really afraid of animals and causes them anxiety or allergies which seems insane airline cares more are about peanuts reacti9n vs. dog reactions.
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Old Oct 28, 17, 8:03 pm
  #40  
 
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I have complained in the past that I am allergic to Dogs. Usually, they are able to accommodate me by asking other passengers in the same cabin.
Originally Posted by surram View Post
She boarded at the very last. Plus, all first class seats were released as CPUs and all seats were taken.
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Old Oct 28, 17, 8:03 pm
  #41  
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Originally Posted by WineCountryUA View Post
As such, such discussions are generally moved to TravelBuzz and threads such as
The Definitive Discussion of Emotional Support Animals on Airlines

Fake Service Dogs

So for those wanting to discuss the general topic of ESA ("Emotional Support Animals"), please head off to one of the above threads. Such posts here will be removed.

Passenger rights / what UA will do if you don't want to sit near the animal, are valid for the UA forum.

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Just a reminder of the earlier posting. As stated, posts on the general topic of ESA have been removed -- wrong forum.

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Old Oct 28, 17, 8:38 pm
  #42  
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Originally Posted by LarryJ View Post
Yes. The pet must remain in the carrier at all times and a fee is charged.


A pet traveling in the cabin must remain in a carrier at all times.

Federal regulations (ACAA) prohibit an airline from requiring a service animal, including emotional support animals, travel in a carrier.
great, then I want the full fare I paid returned. I do not pay a premium fare to be assaulted by someones pet on board in my space. If the crew can't fix it then I get my money back. It is that simple.
Frankly, it is a safety concern.

don't care if they are in carriers or not. If they invade my space I call the crew. If they can't fix it I ask for for a full refund. It is that simple. What is shown in the pictures is 100% unacceptable. I hope the OP asks for ans receives a full refund.
sapman986, PTravel and Dublin_rfk like this.

Last edited by WineCountryUA; Oct 28, 17 at 11:55 pm Reason: merging consecutive posts by same member; OT content removed
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Old Oct 29, 17, 12:00 am
  #43  
 
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The timing of this is amazing. I was on a UA DEN-DSM flight on Thursday (10/26). After a few minutes I needed to ask the FA for napkins as I started sneezing and my eyes were running (I was in 1A and my bag was in the overhead). I asked the FA if there were any dogs on the flight and she said no but there had been a dog on the previous flight. I was reassuring the passengers around me it was not a cold but allergies.

After two attempts at take-off we went back to the terminal and after two hours they switched us to a new plane, and voila no more sneezing or runny eyes.

Dog dander lingers (apparently).
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Old Oct 29, 17, 12:21 am
  #44  
 
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So if I book a premium fare, have an important engagement to be at (where I can't take a later flight) and I'm seriously allergic to animals, what would happen if a dog was seated next to me? What would the FA or GA do about it?

Reading some of these stories in this thread it's just so messed up that I would get deplaned or moved elsewhere when someone else having an emotional support dog whose purpose is to skirt some fees is allowed to get away with it. Mind boggling.
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Old Oct 29, 17, 12:49 am
  #45  
 
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Taking a look at the photos, it looks like the woman in the window seat is the dog owner. She is also fiddling with her phone. If I were the guy in the isle seat, I'd lift up my leg so that the dog can escape down the isle. The resulting confusion may be enough by itself to spur the FA's into some action.

Last edited by WineCountryUA; Oct 29, 17 at 12:51 am Reason: OT content removed per Moderator note
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