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Crossing the line? Rights of UA passenger when animals are on the flight.

Crossing the line? Rights of UA passenger when animals are on the flight.

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Old Oct 28, 17, 12:57 pm
  #16  
 
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Originally Posted by mahasamatman View Post
I don't think the ADA applies to airlines. I believe it's actually the ACAA.
Yeppers! Read 'em and weep. Literally! lol

14CFR§382.117(e)
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Old Oct 28, 17, 1:44 pm
  #17  
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Originally Posted by sexykitten7 View Post
Yeppers! Read 'em and weep. Literally! lol

14CFR§382.117(e)
That's them. Here is the list of requirements for people claiming emotional support animals.

If United screened just some of these letters by calling up the "doctor" and asking them about (3) below, they would find that most doctors have never even met the patient let alone treated them. Many of these "doctors" are not treating the patient at all, they just write them a letter for which the going rate is $125 as I recall.

"(e) If a passenger seeks to travel with an animal that is used as an emotional support or psychiatric service animal, you are not required to accept the animal for transportation in the cabin unless the passenger provides you current documentation (i.e., no older than one year from the date of the passenger's scheduled initial flight) on the letterhead of a licensed mental health professional (e.g., psychiatrist, psychologist, licensed clinical social worker, including a medical doctor specifically treating the passenger's mental or emotional disability) stating the following:

(1) The passenger has a mental or emotional disability recognized in the Diagnostic and Statistical Manual of Mental Disorders—Fourth Edition (DSM IV);

(2) The passenger needs the emotional support or psychiatric service animal as an accommodation for air travel and/or for activity at the passenger's destination;

******(3) The individual providing the assessment is a licensed mental health professional, and the passenger is under his or her professional care; and

(4) The date and type of the mental health professional's license and the state or other jurisdiction in which it was issued."
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Old Oct 28, 17, 2:36 pm
  #18  
 
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As someone who is very allergic to dogs and cats, having one in the cabin, let alone next to me, would just about kill me with sneezing and teary eyes. I understand the need for real service dogs, but this has all gone too far.
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Old Oct 28, 17, 2:54 pm
  #19  
 
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Nice looking dog.Very well groomed.
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Old Oct 28, 17, 3:07 pm
  #20  
 
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The airline is required to allow the animals as provided for under the ACAA.

Below are the requirements for an emotional support animal from the United web site. They do have to submit the documentation in advance and United contacts the mental health care professional to verify. It isn't left to the gate agent to validate.

Emotional support and psychiatric assist animals

Emotional support and psychiatric assist animals are also accepted in cabin for qualified individuals with a disability if certain documentation requirements are met. Additional documentation may also be required for an animal traveling to an international destination. Please note that not all international destinations allow the entry of animals, and restrictions vary by country. Customers should contact the appropriate consulate or embassy to make sure that all necessary procedures are followed.

An animal should sit at the customer's feet without protruding into the aisles to comply with safety regulations. Customers may elect to use an approved in-cabin kennel for smaller animals. Exit row seating is prohibited. Refer to the U.S. Department of Transportation 14 CFR Part 382 or contact United for additional information.

Customers traveling with an emotional support or psychiatric assist animal must provide a minimum 48-hour advance notification to the United Accessibility Desk by 1) calling 1-800-228-2744 from within the United States or Canada, or from elsewhere calling the United Customer Contact Center and asking to be connected to the Accessibility Desk and 2) submitting the required documentation by fax (1-872-825-0208) or email ([email protected]). The Accessibility Desk must receive and validate the required documentation prior to the time of travel. Verification of documentation will include United contacting your mental health care professional. If we are unable to validate the documentation or if the advance notification is not given, customers will be required to transport the animal as a pet, and pet fees will apply.
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Old Oct 28, 17, 3:09 pm
  #21  
 
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Originally Posted by surram View Post
Last I checked was it was due to ADA...but the airlines still have the right to verify if it was a genuine need and ask for supporting documentation. And can decide if it meets the standards of disability. Heck, the gate agents have rights to call security to arrest you, even if you mildly disagree with them.

What rights do I have as a passenger if I don't want to fly next to an animal? What if I am allergic to dogs or cats? Will United downgrade me to Economy if there was a seat available? or do I have to give up my seat and be stuck in the airport?

I always wonder about this as I am seriously allergic to cats and the effects can last for days. I will skip a social event if there is a cat present.
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Old Oct 28, 17, 3:11 pm
  #22  
 
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Angry

Originally Posted by LarryJ View Post
The airline is required to allow the animals as provided for under the ACAA.

Below are the requirements for an emotional support animal from the United web site. They do have to submit the documentation in advance and United contacts the mental health care professional to verify. It isn't left to the gate agent to validate.

Emotional support and psychiatric assist animals

Emotional support and psychiatric assist animals are also accepted in cabin for qualified individuals with a disability if certain documentation requirements are met. Additional documentation may also be required for an animal traveling to an international destination. Please note that not all international destinations allow the entry of animals, and restrictions vary by country. Customers should contact the appropriate consulate or embassy to make sure that all necessary procedures are followed.

An animal should sit at the customer's feet without protruding into the aisles to comply with safety regulations. Customers may elect to use an approved in-cabin kennel for smaller animals. Exit row seating is prohibited. Refer to the U.S. Department of Transportation 14 CFR Part 382 or contact United for additional information.

Customers traveling with an emotional support or psychiatric assist animal must provide a minimum 48-hour advance notification to the United Accessibility Desk by 1) calling 1-800-228-2744 from within the United States or Canada, or from elsewhere calling the United Customer Contact Center and asking to be connected to the Accessibility Desk and 2) submitting the required documentation by fax (1-872-825-0208) or email ([email protected]). The Accessibility Desk must receive and validate the required documentation prior to the time of travel. Verification of documentation will include United contacting your mental health care professional. If we are unable to validate the documentation or if the advance notification is not given, customers will be required to transport the animal as a pet, and pet fees will apply.
so "transporting as a pet" means it has to fit below the seat, correct?
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Old Oct 28, 17, 3:45 pm
  #23  
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b.s. the space in front of my seat is my space. If I had a dog intruding it I would ask the the FA to move the other pax. Else I would ask for a full refund from United.
If it necessary to bring these on board, they have to stay in their carriers.
I have seen the FA enforce this before ... not sure how they could let a dog run around a cabin ... IMO it is also a safety concern.
I would send the pics to UA and ask for a full refund.
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Old Oct 28, 17, 3:54 pm
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Originally Posted by nlkm9 View Post
I always wonder about this as I am seriously allergic to cats and the effects can last for days. I will skip a social event if there is a cat present.
There was a recent case discussed on FT where someone reported they were fatally allergic to dogs and there was such an ESA on board, so United denied boarding to the pax with allergy.

Originally Posted by nlkm9 View Post
so "transporting as a pet" means it has to fit below the seat, correct?
Yes and No. if it doesn't fit under the seat, UA can carry the pet in the hold, which costs a heck of a lot more.

You also cannot carry a pet in cabin if the flight enters or travels through Australia, Hawaii, or Guam, or if it's a 747, 757, 767, 777, or 787. Basically you can't carry pets on Boeings.
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Old Oct 28, 17, 4:02 pm
  #25  
 
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Originally Posted by cfischer View Post
b.s. the space in front of my seat is my space. If I had a dog intruding it I would ask the the FA to move the other pax. Else I would ask for a full refund from United.
If it necessary to bring these on board, they have to stay in their carriers.
I have seen the FA enforce this before ... not sure how they could let a dog run around a cabin ... IMO it is also a safety concern.
I would send the pics to UA and ask for a full refund.
Ditto. I have seen people escorted off of planes and in hand cuffs for not keeping their “Service” animal in control. [ LIR - EWR 02/16 ]. But it took a passenger speaking first to the owner of said service animal and them the FA and them the purser.
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Old Oct 28, 17, 4:23 pm
  #26  
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Originally Posted by kyanar View Post
.... You also cannot carry a pet in cabin ..... or if it's a 747, 757, 767, 777, or 787. Basically you can't carry pets on Boeings.
That restriction only applies to the premium cabin
Restrictions based on aircraft, cabin and seat
  • In-cabin travel for pets is booked on a space-available basis.
  • A customer traveling with an in-cabin pet cannot be seated in the bulkhead or an emergency exit row.
  • Two pets per flight are allowed in our premium cabins on select aircraft. Pets are not permitted in our premium cabins on Boeing 747, 757, 767, 777 or 787 aircraft due to limited storage space under the seat.
  • Four pets per flight are allowed in United Economy® on all United flights.
    A customer traveling with an in-cabin pet in United Economy on Boeing 757-200 aircraft will need to be seated in a window seat due to limited storage space under aisle and middle seats.
  • The number of in-cabin pets allowed varies by United Express® partner airline. For additional information about the operating carrier’s in-cabin pet policy, contact the United Customer Contact Center.
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Old Oct 28, 17, 4:29 pm
  #27  
 
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Originally Posted by WineCountryUA View Post
That restriction only applies to the premium cabin
Right, apologies. I actually had that word in there and lost it while rearranging the sentence!
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Old Oct 28, 17, 4:51 pm
  #28  
 
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PASSenger with allergy will be asked to move. I’ve seen it on United numerous times including deboarded if too many dogs are onboard.
Sadly, dog owner should declare prior to boarding and GA should be aware so you can tell a fake comfort dog is FA/GA have no report of animal onboard.
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Old Oct 28, 17, 5:05 pm
  #29  
 
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A relative of mine has a trained service dog with her at all times. United misunderstood when she booked a flight recently and thought it was an ESA. The degree of documentation required for ESAs is extensive and United stonewalled her for quite a while when she was trying to tell them the animal was a service animal and not an ESA.

That doesn't excuse the behavior of this dog, and unfortunately there are no public access training requirements for ESAs. But, it's important to know that United is aware of the issue with out-of-control ESAs and has used the extent of its legal capacity to, as best it can, prevent "fake" ESAs from making it on board.

Also, by the way, representing an animal as a service animal when it isn't is a serious crime in the USA.
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Old Oct 28, 17, 5:35 pm
  #30  
 
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UA does not follow their own rules

Originally Posted by WineCountryUA View Post
That restriction only applies to the premium cabin
I previously reported on FT (and wrote to GS) that on a PS flight there were two dogs in bulkhead seats in first class. Neither was in their carrier and one paid attention throughout the flight to any food that was on my tray. The dog's owner slept through most of the flight. GS responded to me claiming that they have to allow emotional support animals and they totally ignored their published policy which I cited in my email. So the bottom line is what they publish in terms of policy about pets has little to do with what actually happens on a UA flight.
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