DEN first class catering issues
#661
Join Date: Aug 2017
Location: LAS
Programs: 3 MMer
Posts: 458
A roach coach at the cellphone waiting area on Pena Highway could make a fortune with a posted sign,"LAST CHANCE FOR THE NEXT 1,000 MILES!"
#662
Join Date: Nov 2017
Posts: 5
Flew DEN-KOA last Wednesday and spinach and feta pizza, chips, fruit cup and cheese cake was the only meal option. Much worse for those in coach - wifi was down and many IFE systems were as well. They had no BOB burgers, pepperoni pizza or anything beyond snack boxes. Not sure what happened to make catering even more terrible. The FA blamed “the kitchen having issues today” of course. I was like you mean even more issues than normal and he laughed. FAs were nice about it - I know it’s totally out of their control so we just laughed about it.
Also, I really got a kick out of my “mai tai” which I believe was rum mixed with fruit cup juice .
My kids were less than thrilled with the spinach and feta pizza. All they had instead were snack boxes, fruit cups and cheese cake. Really was a long flight without decent food service or even an arrival snack beyond chips. We planned to eat at Timberline in DEN but we ended up running from our connection straight to the plane due to a medical emergency on our ORD-DEN flight.
Just got home last night and will fire off an email to them this week. Hopefully I’ll get lucky and get some points or a credit for 5 paid first seats. The seat was comfortable and the FAs kind but that meal service really takes away from the special flight experience I was giving my mom in celebration of her year after brain cancer diagnosis and surgery. On the positive side big island was amazing! Highly recommended Mauna Kea Beach Hotel if you’re planning a trip! It’s a beautiful and special place!
Also, I really got a kick out of my “mai tai” which I believe was rum mixed with fruit cup juice .
My kids were less than thrilled with the spinach and feta pizza. All they had instead were snack boxes, fruit cups and cheese cake. Really was a long flight without decent food service or even an arrival snack beyond chips. We planned to eat at Timberline in DEN but we ended up running from our connection straight to the plane due to a medical emergency on our ORD-DEN flight.
Just got home last night and will fire off an email to them this week. Hopefully I’ll get lucky and get some points or a credit for 5 paid first seats. The seat was comfortable and the FAs kind but that meal service really takes away from the special flight experience I was giving my mom in celebration of her year after brain cancer diagnosis and surgery. On the positive side big island was amazing! Highly recommended Mauna Kea Beach Hotel if you’re planning a trip! It’s a beautiful and special place!
Last edited by Kreid33; Mar 18, 2018 at 12:49 pm Reason: Sorry - not enough posts to add pictures
#663
Join Date: Jan 2016
Location: DEN
Programs: UA 1MM, MP 1K, Hilton Diamond, Marriott Gold
Posts: 457
#664
Join Date: Oct 2011
Location: DEN/OGG
Programs: UA GS
Posts: 1,482
By now I believe its the testbed for Kirby to figure out with how little food he can get away.
Last edited by Plane-is-home; Mar 18, 2018 at 4:50 pm
#666
Join Date: Nov 2014
Location: USA
Programs: UA Gold, Marriott Gold
Posts: 1,165
#667
Join Date: Apr 2016
Location: EWR/LHR/SFO
Programs: UA 1K 1MM
Posts: 574
To my surprise and delight, got an email with one (vague-ish) time commitment and some Polaris lounge-style "we will do this soon" milestones.
We are working hard to return our Denver kitchen to normal operations.
We are bringing the service back in several phases:
o Fresh fruit should return to the menu in April or May;
o followed by other fresh produce such as leafy greens and vegetables;
o and finally the remainder of the menu, along with Special Meals (which are currently unavailable).
I apologize for this inconvenience, and thank you for your patience. Be assured, we remain focused on delivering the consistent and high-quality experience that will keep our customers choosing United.
We are bringing the service back in several phases:
o Fresh fruit should return to the menu in April or May;
o followed by other fresh produce such as leafy greens and vegetables;
o and finally the remainder of the menu, along with Special Meals (which are currently unavailable).
I apologize for this inconvenience, and thank you for your patience. Be assured, we remain focused on delivering the consistent and high-quality experience that will keep our customers choosing United.
#669
FlyerTalk Evangelist
Join Date: Nov 2004
Location: ORD
Programs: UA 1K
Posts: 16,900
A couple months ago I posted in the thread that I think this is all just a test to see what they can get away with out of DEN, and as more time passes with no end in sight I only feel even more so.
I think this is all a test to see if they can cut real catering out of DEN completely, except for INTL flights, and that's why they're saying little.
I think this is all a test to see if they can cut real catering out of DEN completely, except for INTL flights, and that's why they're saying little.
#670
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
So keep those complaints flowing into United, or we'll be down to Slim Jims by Christmas!
#673
Join Date: Nov 2014
Programs: UA 2MM
Posts: 1,676
It will be interesting to see how they cater the DEN-LHR flight, currently the plane is scheduled to fly DEN-NRT-DEN-LHR-DEN
#674
FlyerTalk Evangelist
Join Date: Nov 2002
Location: northeast coast of Florida
Programs: UA 1K - 2MM, Lifetime Hilton Diamond, Lifetime Marriott Platinum Elite, Hertz President's Circle
Posts: 10,422
I was told this week by someone who works for UA that the DEN Catering issues were, and are still, caused by ongoing remodeling/construction issues. Some of the work that was done and completed in January/February had to be redone. I am not sure when the work will be completed. When it is done I will miss the Klassy fruit cup in a bowl. Nice touch United.