DEN first class catering issues
Dec 24, 2017, 9:27 am
#346
Join Date: Jan 2005
Location: New York, NY
Programs: UA, AA, DL, Hertz, Avis, National, Hyatt, Hilton, SPG, Marriott
Posts: 9,441
For anyone on the NRT flight, after I got the "catering issue" email, I called them and had myself rebooked through EWR, ORD, SFO, or LAX. They are generally more than happy to do so, and the way the NRT connections are timed generally are favorable for arriving flights from any of United's main US hubs.
I wasn't about to sit on a 12-13h flight with a BoB burger.
I wasn't about to sit on a 12-13h flight with a BoB burger.
Dec 24, 2017, 12:06 pm
#347
Join Date: Nov 2014
Location: USA
Programs: UA Gold, Marriott Gold
Posts: 1,189
I'm not a vaunted 1K but I took advantage of the post-flight survey to tell United what I thought about the dining options and the amount of time they've been taking to resolve the DEN catering issues. I took DEN-NRT last month but was in E+ so wasn't expecting much for that flight and honestly spent a good portion of it sleeping anyway. When I return after New Year's, I'll compare the FC fare on the flight from HNL to DEN and see how it compares to the DEN-HNL flight.
Dec 24, 2017, 12:23 pm
#348
Join Date: Aug 2017
Location: LAS
Programs: 3 MMer
Posts: 458
NOT FIXED: 12/23 UA 391 DEN>TPA dep 4.50p, 3+ hours...a tribute to John Belushi - choice of hamburger or cheeseburger with thawed cheesecake dessert. Didn't ask about Coke or Pepsi. 1K on a $1,200 ticket doesn't rate a "heads-up" email, but does rate the usual barrage of pre-flight "opportunities" to spend more. I feel so valued as a 1K.
NOT !!!
Last edited by Two Bee; Dec 24, 2017 at 12:36 pm
Dec 24, 2017, 4:33 pm
#349
Join Date: Sep 2010
Location: SLC
Programs: UA 1K, Hertz PC, Avis PC, Hilton Diamond, BW Diamond, Marriott Platinum
Posts: 212
I’m on a flight now to DEN with a DEN based FA crew. Asked about catering and said kitchen is still partially down, and not expected to be fully up until at least until Jan. He said it was originally the bacteria issue, then got combined with the remodel project, and the recent thing they were told, some of the floor tile was installed wrong so water wouldn’t drain when washed, thus delaying operations further. What a mess...surely no discount on the United First product...lol.
Dec 24, 2017, 4:53 pm
#350
Join Date: Sep 2000
Location: Denver, CO
Programs: UA 1K 25 years/2MM, Honors LT Diamond, AVIS & Hertz Prez Club
Posts: 4,751
UA 265 DEN-SFO on 12-24 is a “snack” flight
pretzel roll burger with no veggies, cheesecake, salad replaced with fruit cup and warm nuts to start
Before departure I heard rumblings that pizza was boarded too but not offered. I saw FAs eating pizza during the flight. Hmmmm
pretzel roll burger with no veggies, cheesecake, salad replaced with fruit cup and warm nuts to start
Before departure I heard rumblings that pizza was boarded too but not offered. I saw FAs eating pizza during the flight. Hmmmm
Last edited by SFO 1K; Dec 25, 2017 at 10:24 am
Dec 24, 2017, 4:59 pm
#351
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
I’m on a flight now to DEN with a DEN based FA crew. Asked about catering and said kitchen is still partially down, and not expected to be fully up until at least until Jan. He said it was originally the bacteria issue, then got combined with the remodel project, and the recent thing they were told, some of the floor tile was installed wrong so water wouldn’t drain when washed, thus delaying operations further. What a mess...surely no discount on the United First product...lol.
Dec 24, 2017, 5:03 pm
#352
FlyerTalk Evangelist
Join Date: Nov 2004
Location: ORD
Programs: UA 1K
Posts: 16,900
That fruit cup just makes me sad.
Dec 29, 2017, 10:32 am
#353
Join Date: Jul 2007
Posts: 66
Any updates on the catering situation? I'm flying out on 1/4 and would like to know if I need to hit the bagel place for a more substantial breakfast. 
Dec 29, 2017, 11:36 am
#354
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 14,993
Dec 29, 2017, 1:19 pm
#355
Join Date: Oct 1999
Location: Denver, Colorado, USA
Programs: AS MVP 100K, UA PremEx-MM
Posts: 3,335
Dec 31, 2017, 8:32 am
#356
Join Date: Dec 2007
Location: MDE
Programs: UA 1K - 1MM, DL Gold - 2MM, AA Plat - 2MM
Posts: 279
I fly Friday, December 29 from DEN to IAH on a lunch flight an got the beef stew or whatever they called it with macaroni and cheese, dole pineapple and cheesecake. It is still not acceptable to me.
Dec 31, 2017, 9:56 am
#357
Join Date: Mar 2011
Location: Colorado
Programs: Lifetime UA 1K, Lifetime Hilton Diamond, Lifetime Marriott Bonvoy Titanium
Posts: 1,261
For anyone on the NRT flight, after I got the "catering issue" email, I called them and had myself rebooked through EWR, ORD, SFO, or LAX. They are generally more than happy to do so, and the way the NRT connections are timed generally are favorable for arriving flights from any of United's main US hubs.
I wasn't about to sit on a 12-13h flight with a BoB burger.
I wasn't about to sit on a 12-13h flight with a BoB burger.
Jan 1, 2018, 9:57 am
#358
Join Date: Jul 2007
Posts: 66
I am going the opposite direction later on, with a 45 minute connection in IAH. Your post is not filling me with hope. *argh* The flight is listed as having "refreshments" as it is 2' 37".
Jan 2, 2018, 4:11 pm
#359
Join Date: May 2012
Location: Westchester NY
Programs: UA GS 4+ MM
Posts: 373
Catering Issue Looks to be Fully Resolved
FWIW, I flew back in First yesterday (1/1) from Denver to EWR. In anticipation of a bad meal, I asked the gate agent if the catering issue was continuing. She insisted the kitchen was fully operational this week. Boarded the aircraft and immediately asked the welcoming Denver-based flight attendant. Same answer.
Enjoyed a great first class meal: some sort of beef tips in a tasty, tangy sauce, with hot mac & cheese on the side. Also a good-sized portion of pineapple pieces and cheese cake. Definitely not the burger in the pics above.
There was another chicken choice, which I didn't get a look at.
Safe travels.
PS -- just read timbre's post above --- funny: "one man's trash is another man's treasure"
Enjoyed a great first class meal: some sort of beef tips in a tasty, tangy sauce, with hot mac & cheese on the side. Also a good-sized portion of pineapple pieces and cheese cake. Definitely not the burger in the pics above.
There was another chicken choice, which I didn't get a look at.
Safe travels.
PS -- just read timbre's post above --- funny: "one man's trash is another man's treasure"
Last edited by dkc715; Jan 2, 2018 at 4:18 pm
Jan 2, 2018, 6:37 pm
#360
Join Date: Oct 2011
Location: DEN/OGG
Programs: UA GS
Posts: 1,482
Was the pineapple still pre-packaged in a cup? And the cheese cake too?
then it isn’t fixed.
then it isn’t fixed.
