DEN first class catering issues
Nov 20, 2017, 11:34 am
#151
Join Date: Jan 2016
Location: DEN
Programs: UA 1MM, MP 1K, Hilton Diamond, Marriott Gold
Posts: 462
I've only had the poor substitutes once and did send an email to customer care(5K miles as a courtesy). If it had been more than that, I would have sent one each and every time. If you are a 1K getting BOB food in the front, it's really not more than you would have gotten in the back anyway. If no one complains, then it must be acceptable ??
Nov 20, 2017, 12:13 pm
#152
Join Date: Dec 2014
Programs: UA GS ,QF Plat
Posts: 686
Yesterday,it was a bland egg and meat reheated sandwich, the yoghurt and a cookie in a plastic bag, or Cheerios, I got a pizza from the back which when I opened it was burnt and caramelized on the lid , disgraceful
Nov 20, 2017, 1:03 pm
#153
Join Date: Nov 2013
Location: CO
Programs: UA OG-1K, Marriott Plat, Hertz PC
Posts: 1,360
What the heck? How can a hub have issues for more than a few days? I got a cold cheese plate last week.
Nov 20, 2017, 1:57 pm
#154
Join Date: Aug 2013
Location: Denver
Posts: 451
They're doing a fairly large construction project as a result of this, which is why it's taking so long.
Nov 20, 2017, 2:00 pm
#155
Join Date: Jan 2016
Location: DEN
Programs: UA 1MM, MP 1K, Hilton Diamond, Marriott Gold
Posts: 462
Nov 20, 2017, 8:48 pm
#157
FlyerTalk Evangelist
Join Date: Nov 2004
Location: ORD
Programs: UA 1K
Posts: 16,901
Nov 20, 2017, 9:14 pm
#158
Join Date: Jun 2017
Location: SEA
Programs: UA Gold, DL GM, AS; Marriott and SPG Gold, Hyatt
Posts: 51
Nov 20, 2017, 10:34 pm
#159
Formerly known as caveruner17
Join Date: Feb 2012
Location: ORD
Posts: 432
Curious, what are they doing for the NRT flights? Obviously cheese and hummus isn't going to cut it for an 11-12 hr flight.
Nov 21, 2017, 10:57 am
#160
Join Date: Sep 2010
Location: SLC
Programs: UA 1K, Hertz PC, Avis PC, Hilton Diamond, BW Diamond, Marriott Platinum
Posts: 212
The issue comes from that fact that United First tickets def aren't any cheaper, yet one of the biggest assumed amenities of flying up front is catering.... Thats where I get bugged. Had I known this was still an issue last weekend, I would have flown in the back for half the cost. Not saying I flew upfront just for a meal, but that was a factor.
Nov 21, 2017, 11:12 am
#161
Join Date: Sep 2010
Location: SLC
Programs: UA 1K, Hertz PC, Avis PC, Hilton Diamond, BW Diamond, Marriott Platinum
Posts: 212
I wrote in yesterday, and as of this morning haven't yet received the usual form letter apology, but rather an e-cert for $100 just showed up. Better than an airport meal voucher I guess. Just wished they would communicate better.
Nov 23, 2017, 7:43 am
#162
Join Date: Mar 2011
Location: Colorado
Programs: Lifetime UA 1K, Lifetime Hilton Diamond, Lifetime Marriott Bonvoy Titanium
Posts: 1,261
Nov 23, 2017, 9:01 am
#163
Join Date: Jan 2016
Location: DEN
Programs: UA 1MM, MP 1K, Hilton Diamond, Marriott Gold
Posts: 462
Posting here because this issue was the key. I am flying to AMS vis IAH today and while I did a miles and money upgrade when booking, I am not making it into first on the domestic leg(there's a whole other post). Even if I had, I may have gone to the Timberline restaurant with the priority pass(via CSR) anyway. Up to $28 to spend and that is plenty at breakfast. Easy to use and good meal.
Unintended consequences of the DEN catering issue - I am likely to drop the United Club cc before the Feb renewal. Since I am MM, gold is the lowest I will be and I am 1K and will be for next year. The only thing I might miss isthe helpful agents in the club.
Unintended consequences of the DEN catering issue - I am likely to drop the United Club cc before the Feb renewal. Since I am MM, gold is the lowest I will be and I am 1K and will be for next year. The only thing I might miss isthe helpful agents in the club.
Nov 23, 2017, 9:09 am
#164
Join Date: Sep 2000
Location: Denver, CO
Programs: UA 1K 25 years/2MM, Honors LT Diamond, AVIS & Hertz Prez Club
Posts: 4,753
I'm just trying to parse your post to understand the linkage.
How is the DEN catering impacting your choice of United Club membership? It seems more like the fact your PP gives you a place to get a good meal whenever flying ex-DEN gives you the reason to drop UC.
How is the DEN catering impacting your choice of United Club membership? It seems more like the fact your PP gives you a place to get a good meal whenever flying ex-DEN gives you the reason to drop UC.
Nov 23, 2017, 9:19 am
#165
Join Date: Jan 2016
Location: DEN
Programs: UA 1MM, MP 1K, Hilton Diamond, Marriott Gold
Posts: 462
DEN is my home airport.
Sorry it was so difficult to understand.