DEN first class catering issues
Nov 12, 2017, 7:58 pm
#106
Join Date: Feb 2009
Location: FLL
Programs: United Premier 1K; Alaska MVP 75K; Hilton Honors Diamond; Hertz Pres Circle
Posts: 667
What have they been doing for DEN-NRT?
Nov 12, 2017, 10:41 pm
#107
Join Date: Mar 2014
Programs: Mileage Plus Global Services 2MM
Posts: 1,200
Den-koa 11/11/17
7 1/2 hour flight departed 11:30 am, lunch service. We were offered pasta and meat ball (singular) or Thai chicken sandwich. Both came with a 1 oz. bag of chips and a sliver of Eli's cheesecake. Food was served and cleared in the first 90 minutes of the flight. The last 6 hours they passed around the snack basket with more chips of various types. Clearly they have not resolved catering out of Denver.
I know it's a first-world problem, but the Hawaii flights have lacked any special feeling for years, but this one was disappointing even by current standards. Won't be asking for certs or miles since (thanks to FT) I knew what to expect and could have SDC'd if it was a big deal to me.
I know it's a first-world problem, but the Hawaii flights have lacked any special feeling for years, but this one was disappointing even by current standards. Won't be asking for certs or miles since (thanks to FT) I knew what to expect and could have SDC'd if it was a big deal to me.
Nov 12, 2017, 11:49 pm
#108
Join Date: Sep 2007
Location: Colorado
Programs: UA Gold 1MM, Marriott Gold
Posts: 1,158
Tonight’s flight DEN-SFO was offered cold pasta salad or cold salmon salad. Nothing hot. Both my seat mate and me declined dinner. This is has been going on for weeks now. Ridiculous.
Nov 13, 2017, 11:58 am
#109
Join Date: Oct 2011
Location: DEN/OGG
Programs: UA GS
Posts: 1,482
To add insult to injury, the GA in DEN just refused to issue a meal voucher
Nov 13, 2017, 12:01 pm
#110
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
Nov 13, 2017, 12:08 pm
#111
Join Date: Dec 2007
Location: MDE
Programs: UA 1K - 1MM, DL Gold - 2MM, AA Plat - 2MM
Posts: 279
It is just another perfect example of how airlines (and I do use this generically) just do not understand that the meal and service really are part of the product they sell.
Nov 13, 2017, 12:11 pm
#112
Join Date: Oct 2011
Location: DEN/OGG
Programs: UA GS
Posts: 1,482
On a recent flight the GA told me that if I was unhappy that I could get a voucher after I landed. Something tells me that a GA in another airport after my flight is going to care even less about my issues than the one in Denver.
It is just another perfect example of how airlines (and I do use this generically) just do not understand that the meal and service really are part of the product they sell.
It is just another perfect example of how airlines (and I do use this generically) just do not understand that the meal and service really are part of the product they sell.
Last edited by WineCountryUA; Nov 13, 2017 at 1:55 pm Reason: merging consecutive posts by same member
Nov 13, 2017, 3:23 pm
#113
Join Date: Jan 2016
Location: DEN
Programs: UA 1MM, MP 1K, Hilton Diamond, Marriott Gold
Posts: 462
On a recent flight the GA told me that if I was unhappy that I could get a voucher after I landed. Something tells me that a GA in another airport after my flight is going to care even less about my issues than the one in Denver.
It is just another perfect example of how airlines (and I do use this generically) just do not understand that the meal and service really are part of the product they sell.
It is just another perfect example of how airlines (and I do use this generically) just do not understand that the meal and service really are part of the product they sell.
Nov 13, 2017, 3:31 pm
#114
Join Date: Jun 2001
Location: LAX
Programs: AA Gold (prev. Ex Plat for 10 years); DL Plat; UA Gold; Hilton Diamond
Posts: 2,338
The thai chicken sandwich I had DEN-LAX was vile and unworthy of the label "meal." I'd expect better from my federally subsidized grade school cafeteria, c. 1983.
Nov 13, 2017, 3:44 pm
#115
FlyerTalk Evangelist
Join Date: Dec 2004
Location: East Coast
Programs: AA CONCIERGE KEY & 1MM, HILTON DIAMOND
Posts: 11,970
Nov 13, 2017, 6:05 pm
#116
Join Date: Sep 2003
Location: Bethesda, MD USA
Posts: 35
United has gone from sad to PATHETIC
Nov 13, 2017, 6:18 pm
#117
Join Date: Jan 2016
Location: DEN
Programs: UA 1MM, MP 1K, Hilton Diamond, Marriott Gold
Posts: 462
I really would have appreciated the truth. What was worse is the person that had to tell me things were fine is a very long term Denver United employee.
Nov 14, 2017, 10:57 pm
#119
Join Date: Oct 2003
Posts: 436
2x in less than 30 days is a bit extreme. I can't blame King Soopers for terminating their contract w/CFS. From last month:
http://www.thedenverchannel.com/news...-contamination
(fyi-CFS is now Journey Cuisine)
http://www.thedenverchannel.com/news...-contamination
(fyi-CFS is now Journey Cuisine)
Nov 15, 2017, 6:20 am
#120
Join Date: Aug 2001
Location: BNE/OOL temporarily-permanently at CAK/PIT
Programs: UA*1K & UA Club, National Ex. Elite, Hertz Pres. Circ., Amex Plat., CLEAR
Posts: 1,703
PDX-DEN-MSP on Monday (13 Nov.), PDX-DEN (dep. 5ish AM) was a full blown hot breakfast in F, hot items for sale in Y. DEN-MSP (dep. 9 AM) was the snack basket. I recall it being the other way around a month ago.