DEN first class catering issues
May 14, 2018, 1:36 pm
#797
Join Date: Sep 2000
Location: Denver, CO
Programs: UA 1K 25 years/2MM, Honors LT Diamond, AVIS & Hertz Prez Club
Posts: 4,753
Menu planning and ingredient ordering/planning is done months in advance. UA previously announced that they were "testing" new meals in Q4 2017 - this is when we started to see reduced breakfast and lunch options on shorter trips. They leveraged those changes across broader time periods with this May 1st change. If you know a bit about what goes on in the airline catering business, you know they didn't take a listeria outbreak to trial cutting meals.
You're also more than welcome to theorize in another direction. I won't continue the debate.
You're also more than welcome to theorize in another direction. I won't continue the debate.
May 16, 2018, 10:46 am
#798
Join Date: Aug 2005
Location: DEN
Programs: AA PLT/2MM, UA PLT, Inspirato, Wheels Up, Marriott Gold, Hilton Gold, Amex Plat
Posts: 431
Just a quick data point. For months, my upcoming DEN-OGG flight in F in early June has been showing "special meal not offered." The OGG-DEN return has always been available for special meal ordering. But after checking each day for the past week or so, the note was removed from my reservation today. I called the Premier Desk, and the agent said that the special meal hold was lifted today and she has already processed multiple requests today from passengers who were previously "locked out." So take that for what it's worth...
May 20, 2018, 10:30 am
#799
Join Date: May 2011
Programs: UA GS, UA 2MM, HH LT Diamond, Bonvoy Titanium
Posts: 1,802
DEN-CUN
I'm flying DEN-CUN, 0955, departure, 1550 arrival. Meal is listed as "Lunch". Any ideas on what to expect, other than "Prepare to be underwhelmed". 
Jun 15, 2018, 7:45 am
#800
Join Date: May 2002
Location: St Louis, MO
Programs: AA L.T. PLT
Posts: 3,281
Related question... Are there ANY food choices on the DEN-LIH flight? (in F) Or is it "You'll get nothing and you'll like it".
Jun 15, 2018, 12:51 pm
#801
Join Date: Aug 2005
Location: DEN
Programs: AA PLT/2MM, UA PLT, Inspirato, Wheels Up, Marriott Gold, Hilton Gold, Amex Plat
Posts: 431
Jun 20, 2018, 7:29 am
#802
Join Date: May 2002
Location: St Louis, MO
Programs: AA L.T. PLT
Posts: 3,281
Flying DEN-LIH (F) next Monday. Are things back to normal yet?
Thanks
Thanks
Jun 20, 2018, 7:51 am
#803
Join Date: Sep 2000
Location: Denver, CO
Programs: UA 1K 25 years/2MM, Honors LT Diamond, AVIS & Hertz Prez Club
Posts: 4,753
Jun 20, 2018, 7:54 am
#804
Join Date: May 2002
Location: St Louis, MO
Programs: AA L.T. PLT
Posts: 3,281
Thank you!
Jun 20, 2018, 10:18 am
#805
Join Date: Mar 2010
Location: YYZ
Programs: MileagePlus - Gold
Posts: 104
Maybe things are back to normal, but on my DEN-YYZ flight (6/10), I ordered the standard Bistro on Board hamburger and received it with no box and no lettuce/tomato/pickle packet, just the burger and the condiments. I asked the FA where was the rest of the "boxed meal" and she said that is all that catering gave them. Maybe indicative that all is not right in DEN catering wise, or maybe this is just general United catering as usual.
Jun 20, 2018, 10:30 am
#806
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,460
Maybe things are back to normal, but on my DEN-YYZ flight (6/10), I ordered the standard Bistro on Board hamburger and received it with no box and no lettuce/tomato/pickle packet, just the burger and the condiments. I asked the FA where was the rest of the "boxed meal" and she said that is all that catering gave them. Maybe indicative that all is not right in DEN catering wise, or maybe this is just general United catering as usual.
Jun 20, 2018, 10:58 pm
#807
Join Date: Feb 2016
Programs: Hyatt Globalist | Jumpseat Platinum
Posts: 546
Not 100% quite yet, in my experience.
Did start getting citruses fairly recently, which is a positive development
Did start getting citruses fairly recently, which is a positive development
Jun 20, 2018, 11:36 pm
#808
Join Date: Sep 2000
Location: Denver, CO
Programs: UA 1K 25 years/2MM, Honors LT Diamond, AVIS & Hertz Prez Club
Posts: 4,753
All I can say is I have received salads and fruit bowls depending on time of day, and citrus in drinks on all my flights in the last month ex-DEN
Jul 30, 2018, 7:54 pm
#809
Join Date: Oct 2012
Location: YYC
Programs: AC SE
Posts: 2,342
Maybe things are back to normal, but on my DEN-YYZ flight (6/10), I ordered the standard Bistro on Board hamburger and received it with no box and no lettuce/tomato/pickle packet, just the burger and the condiments. I asked the FA where was the rest of the "boxed meal" and she said that is all that catering gave them. Maybe indicative that all is not right in DEN catering wise, or maybe this is just general United catering as usual.