DEN first class catering issues
Mar 23, 2018, 12:53 am
#676
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,448
Mar 23, 2018, 11:37 am
#677
Join Date: Jul 2012
Location: Chicago
Posts: 1,161
Was in F on a 738 dinner flight DEN-ORD last night. Dinner was hamburger. No choices. Didn’t order it but looked like there wasn’t even a side. Wrote 1kvoice last night. This morning, received 6,250 miles as a 1K. Had a real dinner at Elways beforehand as I was suspecting continued problem with UA.
Mar 23, 2018, 11:41 am
#678
Join Date: May 2011
Programs: UA GS, UA 2MM, HH LT Diamond, Bonvoy Titanium
Posts: 1,801
Was in F on a 738 dinner flight DEN-ORD last night. Dinner was hamburger. No choices. Didn’t order it but looked like there wasn’t even a side. Wrote 1kvoice last night. This morning, received 6,250 miles as a 1K. Had a real dinner at Elways beforehand as I was suspecting continued problem with UA.
Mar 23, 2018, 12:28 pm
#679
Join Date: Sep 2000
Location: Denver, CO
Programs: UA 1K 25 years/2MM, Honors LT Diamond, AVIS & Hertz Prez Club
Posts: 4,753
Breakfast
New breakfast sandwich option ex-DEN.
Former Huevos Rancheros option ex-DEN
Breakfast has consistently been Huevos Rancheros or cereal. And the meal came with bread basket selections. Today DEN-ORD was a breakfast sandwich. No bread basket selections. Cereal remained an option.
Mar 23, 2018, 1:51 pm
#680
Join Date: May 2011
Programs: UA GS, UA 2MM, HH LT Diamond, Bonvoy Titanium
Posts: 1,801
New breakfast sandwich option ex-DEN.
Former Huevos Rancheros option ex-DEN
Breakfast has consistently been Huevos Rancheros or cereal. And the meal came with bread basket selections. Today DEN-ORD was a breakfast sandwich. No bread basket selections. Cereal remained an option.
Mar 23, 2018, 3:03 pm
#681
Join Date: Sep 2000
Location: Denver, CO
Programs: UA 1K 25 years/2MM, Honors LT Diamond, AVIS & Hertz Prez Club
Posts: 4,753
No. Different bun. This is a “sourdough ciabatta “ The burger meal is from the BOB supplier. Definitely different bread.
Mar 24, 2018, 10:49 pm
#682
Join Date: Oct 2011
Location: DEN/OGG
Programs: UA GS
Posts: 1,482
Just did the second DEN east coast flight this week. Once it could have been a mistake but twice now the portions of the same beef and noodles shrunk to a few forks full. I guess they couldn’t find a smaller pineapple cup.
Mar 25, 2018, 10:21 am
#683
FlyerTalk Evangelist
Join Date: Jun 2010
Location: TOA
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Mar 25, 2018, 9:47 pm
#684
Join Date: Jun 2008
Programs: AS, UA, AA, Hyatt Globalist, and Marriott Silver
Posts: 277
Hi all,
Flying DEN-CZM this weekend, wondering what I can expect for breakfast (don't have too high hopes for sure!)? Will plan to grab breakfast at Timberline with my PP card, but curious to see what they'll be serving. Sad to hear how long this issue has been for folks!
Flying DEN-CZM this weekend, wondering what I can expect for breakfast (don't have too high hopes for sure!)? Will plan to grab breakfast at Timberline with my PP card, but curious to see what they'll be serving. Sad to hear how long this issue has been for folks!
Mar 27, 2018, 1:48 am
#685
Join Date: Mar 2005
Programs: fwp blood diamond, dykwia uranium
Posts: 7,251
I recently queried United Global Services for an update on the catering problems in Denver. The reply:
At this time we are slowly adding more selections to our catering out of Denver.
We are expecting that they will introduce fresh vegetables and salads in next month or so.
We are aware that passengers have been patient and we hope to move toward full meals service shortly.
We appreciate your understanding in this matter.
At this time we are slowly adding more selections to our catering out of Denver.
We are expecting that they will introduce fresh vegetables and salads in next month or so.
We are aware that passengers have been patient and we hope to move toward full meals service shortly.
We appreciate your understanding in this matter.
Mar 28, 2018, 2:23 pm
#686
Join Date: Dec 2008
Location: DEN
Programs: UA
Posts: 78
My heart skipped a beat at the email, "Exciting updates for our Denver customers."
...
(Sad Trombone, no mention of catering fixes). Woof.
This year, we're all about making improvements for Denver-area customers like you – we're growing with more destinations and routes, enhancing your experience at the airport, and giving back to your community. Here's how:
Expanding your networkWe've launched a seasonal daily flight between Denver and London, using a Boeing 787-8 Dreamliner® aircraft that will offer our new United Polaris® business class experience including new bedding, amenity kits and inflight food and beverages. You can also continue to fly nonstop from Denver to Tokyo on the Dreamliner.When it comes to U.S. routes, we recently made our nonstop Hawaii flights to Kona, Lihue and Maui year-round rather than seasonal. And beginning June 7, we're adding new year-round routes to Appleton, Wisconsin; Cody, Wyoming; Jacksonville, Florida; and Norfolk, Virginia.**
Improving your experienceWe take environmental stewardship seriously and are proud that our United ClubSM locations at Denver Airport have received special green certifications for their recycling and composting programs, anti-polystyrene products policy and donations of unused food. These United Club locations also offer a wide range of amenities to make your travel more comfortable, from fast Wi-Fi to enhanced beverage offerings.
Investing in your communityUnited® is proud to sponsor institutions such as the Colorado Symphony and Denver Center for the Performing Arts, and to be the official airline of the Denver Broncos for more than 20 years. We also inspire future aviation leaders with our continued support of the Denver Public Schools Foundation and the Wings Over the Rockies Air & Space Museum.
...
(Sad Trombone, no mention of catering fixes). Woof.
This year, we're all about making improvements for Denver-area customers like you – we're growing with more destinations and routes, enhancing your experience at the airport, and giving back to your community. Here's how:
Expanding your network
We've launched a seasonal daily flight between Denver and London, using a Boeing 787-8 Dreamliner® aircraft that will offer our new United Polaris® business class experience including new bedding, amenity kits and inflight food and beverages. You can also continue to fly nonstop from Denver to Tokyo on the Dreamliner.When it comes to U.S. routes, we recently made our nonstop Hawaii flights to Kona, Lihue and Maui year-round rather than seasonal. And beginning June 7, we're adding new year-round routes to Appleton, Wisconsin; Cody, Wyoming; Jacksonville, Florida; and Norfolk, Virginia.**Improving your experience
We take environmental stewardship seriously and are proud that our United ClubSM locations at Denver Airport have received special green certifications for their recycling and composting programs, anti-polystyrene products policy and donations of unused food. These United Club locations also offer a wide range of amenities to make your travel more comfortable, from fast Wi-Fi to enhanced beverage offerings.Investing in your community
United® is proud to sponsor institutions such as the Colorado Symphony and Denver Center for the Performing Arts, and to be the official airline of the Denver Broncos for more than 20 years. We also inspire future aviation leaders with our continued support of the Denver Public Schools Foundation and the Wings Over the Rockies Air & Space Museum.
Mar 28, 2018, 2:36 pm
#687
Join Date: Nov 2007
Location: Washington DC
Programs: Former 1k, Lifetime UA Gold, Starwood Gold; Avis Preferred; Hertz Gold
Posts: 1,731
I couldn't believe it actually, thought it was an isolated incident. Wondered what my vegetarian wife would have done. The hamburger was terrible. A small piece of meat with a massive giant piece of roll wrapped around it. What the heck is going on?!
Mar 28, 2018, 6:10 pm
#688
Join Date: Oct 2011
Location: DEN/OGG
Programs: UA GS
Posts: 1,482
Holy Cow! I just saw this thread. I was in F on a DEN-IAD flight on March 25th and the dinner "choice" was (a) hamburger; (b) ...nada.
I couldn't believe it actually, thought it was an isolated incident. Wondered what my vegetarian wife would have done. The hamburger was terrible. A small piece of meat with a massive giant piece of roll wrapped around it. What the heck is going on?!
I couldn't believe it actually, thought it was an isolated incident. Wondered what my vegetarian wife would have done. The hamburger was terrible. A small piece of meat with a massive giant piece of roll wrapped around it. What the heck is going on?!
Mar 28, 2018, 6:38 pm
#689
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
Not entirely nothing, perhaps.
From this quote in Post 686:
it appears that they could be diverting the ingredients that would have gone into F meals prepared in their dormant flight kitchen to good causes in the Denver area. At least someone would be getting some real food that way.
From this quote in Post 686:
Improving your experienceWe take environmental stewardship seriously and are proud that our United ClubSM locations at Denver Airport have received special green certifications for their recycling and composting programs, anti-polystyrene products policy and donations of unused food. These United Club locations also offer a wide range of amenities to make your travel more comfortable, from fast Wi-Fi to enhanced beverage offerings.
We take environmental stewardship seriously and are proud that our United ClubSM locations at Denver Airport have received special green certifications for their recycling and composting programs, anti-polystyrene products policy and donations of unused food. These United Club locations also offer a wide range of amenities to make your travel more comfortable, from fast Wi-Fi to enhanced beverage offerings.
Mar 28, 2018, 6:42 pm
#690
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,459
Not entirely nothing, perhaps.
From this quote in Post 686:
it appears that they could be diverting the ingredients that would have gone into F meals prepared in their dormant flight kitchen to good causes in the Denver area. At least someone would be getting some real food that way.
From this quote in Post 686:
Improving your experienceWe take environmental stewardship seriously and are proud that our United ClubSM locations at Denver Airport have received special green certifications for their recycling and composting programs, anti-polystyrene products policy and donations of unused food. These United Club locations also offer a wide range of amenities to make your travel more comfortable, from fast Wi-Fi to enhanced beverage offerings.
We take environmental stewardship seriously and are proud that our United ClubSM locations at Denver Airport have received special green certifications for their recycling and composting programs, anti-polystyrene products policy and donations of unused food. These United Club locations also offer a wide range of amenities to make your travel more comfortable, from fast Wi-Fi to enhanced beverage offerings.