DEN first class catering issues
Feb 18, 2018, 2:15 am
#616
Join Date: Mar 2014
Location: PWM
Programs: AA Plat
Posts: 1,335
Wow that should be reported. I've asked for a whiskey right before the ding and she actually brought it! That was a pleasant surprise. Always hard to catch FAs' attn at the right time.
Feb 18, 2018, 8:47 am
#617
Join Date: Nov 2005
Location: PHL, EWR
Programs: UA Gold; AA; Amtrak Select Plus;HH Diamond;Hyatt Disc;Hertz PC; Total Wine Grand Reserve!
Posts: 2,401
I've had FAs offer to bring me "one more drink in a plastic cup" so I could hold on to it during landing!
Feb 18, 2018, 8:51 am
#618
Join Date: Jan 2012
Location: Madrid
Programs: IB+ Emerald (Platino), M&M Senator (Gold), Meliá Rewards Platino, NH Platinum
Posts: 436
Feb 18, 2018, 9:47 am
#619
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 15,020
My last upgrade was received when I was already in my coach seat. The door closed just as I put my bag in the bin above my new seat and FA was there immediately to see if I wanted something before takeoff. I declined since my chuggin' days are over, but it was nice.
Feb 19, 2018, 10:28 am
#620
Join Date: Mar 2009
Location: Chicago
Programs: United 1K, Expedia Rewards Gold, Hotels.com Gold, Marriott Gold Status, Presidential Plus
Posts: 85
Feb 15th DENORD at 6:50pm - Burger only with the dole cup of pineapple and a bag of chips. $150 ETC offered and accepted!
Feb 19, 2018, 10:31 am
#621
Join Date: May 2002
Location: St Louis, MO
Programs: AA L.T. PLT
Posts: 3,281
Feb 19, 2018, 10:38 am
#622
Join Date: Mar 2016
Location: Houston/DC
Programs: UA 1K, 1MM
Posts: 564
FEB 13th DEN-BWI Burger only with the dole cup of pineapple and a bag of chips. $100 ETC offered and accepted!
Wrote in to premier voice and was answered within 2 days.
Wrote in to premier voice and was answered within 2 days.
Feb 19, 2018, 11:34 am
#623
Join Date: Jan 2016
Location: DEN
Programs: UA 1MM, MP 1K, Hilton Diamond, Marriott Gold
Posts: 462
Tomorrow - DEN-BNA - Gojet- "Snack" in First. Would there be snackboxes in the back ?
Feb 19, 2018, 11:44 am
#624
Join Date: Sep 2011
Location: SFO
Programs: AS, UA, WN, IHG Diamond Elite, Hyatt Globalist, Hilton Gold, CET 7*
Posts: 3,300
I really just wish they'd fix this mess. Unless the plan is not to, but the issuance of ETCs seems to run contradictory to this. At this point, I'm not sure anyone at UA even knows.
Feb 19, 2018, 2:24 pm
#625
Join Date: Oct 2011
Location: DEN/OGG
Programs: UA GS
Posts: 1,482
Well, consistently inconsistent strikes again. Both Plats, yet the longer flight gets $50 less...
I really just wish they'd fix this mess. Unless the plan is not to, but the issuance of ETCs seems to run contradictory to this. At this point, I'm not sure anyone at UA even knows.
I really just wish they'd fix this mess. Unless the plan is not to, but the issuance of ETCs seems to run contradictory to this. At this point, I'm not sure anyone at UA even knows.
Feb 21, 2018, 4:24 pm
#626
Join Date: Jan 2012
Location: Madrid
Programs: IB+ Emerald (Platino), M&M Senator (Gold), Meliá Rewards Platino, NH Platinum
Posts: 436
Feb 23, 2018, 6:30 pm
#627
Join Date: Nov 2017
Posts: 5
Just received the below response to an email I sent 2+ weeks ago asking for an update on the kitchen problems for my upcoming flight (early March). So fruit in April. Maybe? Such great customer service... Thanks for your money. We’re not giving you what you paid for so feel free to go buy your own lunch.
——-
Dear Mrs.
I can certainly understand your concern and disappointment as we too are disappointed that the catering is not yet back to normal.
Until we resume full service, customers and crews on some Denver-departing flights will continue to have alternative food options.
Currently, we are bringing the service back in several phases which should begin in April or May with the return of fresh fruit; followed by other fresh produce such as leafy greens and vegetables, and then finally the remainder of the menu along with Special Meals (which are currently unavailable). We are very sorry for this inconvenience. We are currently doing the best we can to offer alternative food options however you may wish to bring your own food, which you are certainly allowed to do.
thank you for your time and know that we look forward to welcoming you aboard your upcoming trip.
——-
Dear Mrs.
I can certainly understand your concern and disappointment as we too are disappointed that the catering is not yet back to normal.
Until we resume full service, customers and crews on some Denver-departing flights will continue to have alternative food options.
Currently, we are bringing the service back in several phases which should begin in April or May with the return of fresh fruit; followed by other fresh produce such as leafy greens and vegetables, and then finally the remainder of the menu along with Special Meals (which are currently unavailable). We are very sorry for this inconvenience. We are currently doing the best we can to offer alternative food options however you may wish to bring your own food, which you are certainly allowed to do.
thank you for your time and know that we look forward to welcoming you aboard your upcoming trip.
Feb 23, 2018, 7:52 pm
#628
FlyerTalk Evangelist
Join Date: Nov 2004
Location: ORD
Programs: UA 1K
Posts: 16,901
Just received the below response to an email I sent 2+ weeks ago asking for an update on the kitchen problems for my upcoming flight (early March). So fruit in April. Maybe? Such great customer service... Thanks for your money. We’re not giving you what you paid for so feel free to go buy your own lunch.
——-
Dear Mrs.
I can certainly understand your concern and disappointment as we too are disappointed that the catering is not yet back to normal.
Until we resume full service, customers and crews on some Denver-departing flights will continue to have alternative food options.
Currently, we are bringing the service back in several phases which should begin in April or May with the return of fresh fruit; followed by other fresh produce such as leafy greens and vegetables, and then finally the remainder of the menu along with Special Meals (which are currently unavailable). We are very sorry for this inconvenience. We are currently doing the best we can to offer alternative food options however you may wish to bring your own food, which you are certainly allowed to do.
thank you for your time and know that we look forward to welcoming you aboard your upcoming trip.
——-
Dear Mrs.
I can certainly understand your concern and disappointment as we too are disappointed that the catering is not yet back to normal.
Until we resume full service, customers and crews on some Denver-departing flights will continue to have alternative food options.
Currently, we are bringing the service back in several phases which should begin in April or May with the return of fresh fruit; followed by other fresh produce such as leafy greens and vegetables, and then finally the remainder of the menu along with Special Meals (which are currently unavailable). We are very sorry for this inconvenience. We are currently doing the best we can to offer alternative food options however you may wish to bring your own food, which you are certainly allowed to do.
thank you for your time and know that we look forward to welcoming you aboard your upcoming trip.
Feb 23, 2018, 7:59 pm
#629
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
....
Currently, we are bringing the service back in several phases which should begin in April or May with the return of fresh fruit; followed by other fresh produce such as leafy greens and vegetables, and then finally the remainder of the menu along with Special Meals (which are currently unavailable). We are very sorry for this inconvenience. We are currently doing the best we can to offer alternative food options however you may wish to bring your own food, which you are certainly allowed to do.
....
Currently, we are bringing the service back in several phases which should begin in April or May with the return of fresh fruit; followed by other fresh produce such as leafy greens and vegetables, and then finally the remainder of the menu along with Special Meals (which are currently unavailable). We are very sorry for this inconvenience. We are currently doing the best we can to offer alternative food options however you may wish to bring your own food, which you are certainly allowed to do.
....
Since 2012, they have also allowed me to bring a small pillow on board to make up for the ones they did away with during one of the Project quality enhancement rounds.
I wonder what else we will be allowed to do on future flights to fill in the gaps that they create between what should be included in First Class service, and what is actually provided?
Should FTers begin an online petition to be allowed corkage to bring drinkable wine onto United flights?
Feb 23, 2018, 8:31 pm
#630
FlyerTalk Evangelist
Join Date: Nov 2004
Location: ORD
Programs: UA 1K
Posts: 16,901
Since 2012, they have also allowed me to bring a small pillow on board to make up for the ones they did away with during one of
I wonder what else we will be allowed to do on future flights to fill in the gaps that they create between what should be included in First Class service, and what is actually provided?
Should FTers begin an online petition to be allowed corkage to bring drinkable wine onto United flights?
I wonder what else we will be allowed to do on future flights to fill in the gaps that they create between what should be included in First Class service, and what is actually provided?
Should FTers begin an online petition to be allowed corkage to bring drinkable wine onto United flights?