DEN first class catering issues
Dec 4, 2017, 7:53 am
#211
Join Date: Jan 2005
Location: New York, NY
Programs: UA, AA, DL, Hertz, Avis, National, Hyatt, Hilton, SPG, Marriott
Posts: 9,442
At least the new burger is pretty good...
Dec 4, 2017, 8:07 am
#212
Join Date: Sep 2008
Programs: UA 1K, Marriott Gold, Hilton Gold, Starwood Gold
Posts: 951
Dec 4, 2017, 8:30 am
#213
Join Date: Sep 2000
Location: Denver, CO
Programs: UA 1K 25 years/2MM, Honors LT Diamond, AVIS & Hertz Prez Club
Posts: 4,751
Really, your best bet is to call and ask for a one-time exception. I don't think a catering deficiency, especially when they do offer something, just maybe not what you want, is going to qualify under the Contract of Carriage. A sympathetic agent or supervisor may waive a change fee for you.
Dec 4, 2017, 8:52 am
#214
Join Date: Sep 2008
Programs: UA 1K, Marriott Gold, Hilton Gold, Starwood Gold
Posts: 951
Really, your best bet is to call and ask for a one-time exception. I don't think a catering deficiency, especially when they do offer something, just maybe not what you want, is going to qualify under the Contract of Carriage. A sympathetic agent or supervisor may waive a change fee for you.
Dec 4, 2017, 9:17 am
#215
Join Date: Nov 2007
Location: Colorado
Programs: UA Gold (.85 MM), HH Diamond, SPG Platinum (LT Gold), Hertz PC, National EE
Posts: 5,648
Well I interestingly just spoke to a very nice agent, who was sympathetic to my hunger. However, when she looked in the system and spoke to a supervisor she was assured that the catering issues were resolved on 10/30, and were only down on 10/28 & 10/29. Besides this thread and the anecdotal evidence within it, is there anywhere that I can have the phone agent look?
Dec 4, 2017, 9:36 am
#216
Join Date: Sep 2008
Programs: UA 1K, Marriott Gold, Hilton Gold, Starwood Gold
Posts: 951
I personally think you are dreaming if you think catering issues should be a valid reason to change flights and avoid DEN. It's frustrating of course, but you have many convenient meal options in the airport, with the side benefit of a quick email to 1K after the flight that will likely benefit you.
I stupidly only have a 50 minute connection. I could pack food, but would rather just change the flight.
Dec 4, 2017, 10:03 am
#217
Join Date: Nov 2007
Location: Colorado
Programs: UA Gold (.85 MM), HH Diamond, SPG Platinum (LT Gold), Hertz PC, National EE
Posts: 5,648
Dec 4, 2017, 11:52 am
#218
Join Date: Jul 2016
Location: DEN
Programs: UA 1K, Marriott Platinum
Posts: 4
Well I interestingly just spoke to a very nice agent, who was sympathetic to my hunger. However, when she looked in the system and spoke to a supervisor she was assured that the catering issues were resolved on 10/30, and were only down on 10/28 & 10/29. Besides this thread and the anecdotal evidence within it, is there anywhere that I can have the phone agent look?
Dec 4, 2017, 11:54 am
#219
Join Date: Feb 2009
Location: PDX
Programs: AS (MVP), UA (silver), AA, DL, Hilton (Gold)
Posts: 231
Hi, first time poster, long time lurker. Flying F/BizFirst DEN/LHR tomorrow connecting through ORD. DEN/ORD flight lists "breakfast" as the meal, so I called 1K line to ask about catering. Was told the same thing, catering was only an issue on 10/28 & 10/29 and was resolved on 10/30. Will report back on whether the cold cereal or inedible breakfast sandwich was served...
Welcome, officially, to flyer talk!
Dec 4, 2017, 12:08 pm
#220
Join Date: Dec 2007
Location: MDE
Programs: UA 1K - 1MM, DL Gold - 2MM, AA Plat - 2MM
Posts: 279
Hi, first time poster, long time lurker. Flying F/BizFirst DEN/LHR tomorrow connecting through ORD. DEN/ORD flight lists "breakfast" as the meal, so I called 1K line to ask about catering. Was told the same thing, catering was only an issue on 10/28 & 10/29 and was resolved on 10/30. Will report back on whether the cold cereal or inedible breakfast sandwich was served...
Dec 4, 2017, 5:11 pm
#221
Join Date: Oct 2001
Location: San Francisco
Programs: UA 1k, SPG/Marriott Plat, IHG Plat
Posts: 1,020
There are so many other, better shelf stable options they could provide.
Dec 5, 2017, 9:29 am
#222
Join Date: Mar 2014
Programs: Mileage Plus Global Services 2MM
Posts: 1,200
12/2/17 KOA-DEN, blocked at 7 1/2 hours. Snack was BoB burger. It was quite good, but to say that "the issue has been resolved" as posted up-thread and attributed to UA CS, is pretty disingenuous. People are paying ($ or miles) value for F class. The least they should expect is a consistent and correct answer to the problem.
Dec 5, 2017, 2:08 pm
#223
Join Date: Jul 2016
Location: DEN
Programs: UA 1K, Marriott Platinum
Posts: 4
).
Dec 5, 2017, 2:12 pm
#224
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,391
Is there a list of outstations which are double-catered from DEN? I'm specifically interested in longer flights where I'm not entirely sure (like OGG - although I guess OGG-DEN is Snack anyway).
Dec 5, 2017, 2:15 pm
#225
Join Date: Mar 2017
Location: Somewhere in EWR
Programs: UA GS, HH Diamond
Posts: 858
Just got off of UA533 DEN-ORD, lunch options were Uno spinach/cheese pizza or Asiago hamburger. Both came with the French fry type potato chips and Eli's.
