DEN first class catering issues
Nov 29, 2017, 3:54 pm
#196
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Join Date: Nov 2002
Location: northeast coast of Florida
Programs: UA 1K - 2MM, Lifetime Hilton Diamond, Lifetime Marriott Platinum Elite, Hertz President's Circle
Posts: 10,422
Lunch today from DEN-EWR was either a cheeseburger or a Spinach/Lental "salad". Both are offered with a bag of potato fries (chips) and a piece of Eli's Cheesecake. Not gormet but edible.
Last edited by RobotDoctor; Nov 29, 2017 at 3:55 pm Reason: Misspelling
Nov 30, 2017, 8:43 pm
#197
Join Date: Mar 2014
Programs: 1K
Posts: 220
Sent 1kvoice a picture of my “dinner” earlier this week (cheese tray) and got a Benjamin e-cert. Feel like it was very reasonable compensation.
Nov 30, 2017, 9:15 pm
#198
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Join Date: Aug 2015
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I dislike having extra apps on my phone. I am willing to take some extra time with a website via mobile browser, though.
Dec 1, 2017, 12:05 pm
#199
Join Date: Dec 2017
Programs: MP 1K, Marriott LTP
Posts: 2
I've been communicating with a customer care rep from 1kvoice and she informed me that the kitchen in Denver is back up and running, but not yet at full capacity. Some flights are still unfortunately receiving BOB meals in place of the normal first class food while they work on ramping service back up. They expect the kitchen to be back at full capacity in mid December.
Dec 1, 2017, 1:04 pm
#200
Join Date: Jan 2016
Location: DEN
Programs: UA 1MM, MP 1K, Hilton Diamond, Marriott Gold
Posts: 462
I will believe it is fixed when someone experiences it. IIRC, it was supposed to be fixed a couple of weeks ago. This was never rocket science.
Dec 3, 2017, 10:03 am
#201
Join Date: Dec 2017
Posts: 1
UA First Class catering failure
I am on the 12/3 morning flight from DEN to FLL.
The issues with UA catering that started showing up months ago, are still very much still with them.
I was offered Honey Nut Cheerios or a breakfast sandwich that was worse than anything you can find in your grocery store freezer. Awful.
I can appreciate if the catering company company ran into an issue, but it should have been resolved long before now. UA not stepping up to take care of their customers. FA’s just say that they are still having problems and no resolution in sight.
They could have bought F a round of egg McMuffins from Mc’d and handled it better. At least this would have been edible.
And, no, I did not receive any email notice, nor voucher. I’m a premier member, not a peep from them.
They should be ashamed.
The issues with UA catering that started showing up months ago, are still very much still with them.
I was offered Honey Nut Cheerios or a breakfast sandwich that was worse than anything you can find in your grocery store freezer. Awful.
I can appreciate if the catering company company ran into an issue, but it should have been resolved long before now. UA not stepping up to take care of their customers. FA’s just say that they are still having problems and no resolution in sight.
They could have bought F a round of egg McMuffins from Mc’d and handled it better. At least this would have been edible.
And, no, I did not receive any email notice, nor voucher. I’m a premier member, not a peep from them.
They should be ashamed.
Dec 3, 2017, 10:11 am
#202
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Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
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Dec 3, 2017, 11:31 am
#203
Join Date: Sep 2000
Location: Denver, CO
Programs: UA 1K 25 years/2MM, Honors LT Diamond, AVIS & Hertz Prez Club
Posts: 4,751
Mention was made in the Let’s Eat thread of a sandwich made of a large roll with some cheese from an entirely different route. Was yours similar? Was there yogurt, fruit, rolls?
Dec 3, 2017, 3:07 pm
#204
Join Date: Sep 2008
Programs: UA 1K, Marriott Gold, Hilton Gold, Starwood Gold
Posts: 951
anyone been able to get United to waive change fee for a flight connecting through DEN airport to avoid these catering issues?
Dec 3, 2017, 3:12 pm
#205
Join Date: Aug 2013
Location: Denver
Posts: 451
Supposedly the construction will be finished by 12/15 and things should be back up and running fully at that point.
Dec 3, 2017, 4:01 pm
#206
Join Date: Dec 2007
Location: MDE
Programs: UA 1K - 1MM, DL Gold - 2MM, AA Plat - 2MM
Posts: 279
Dec 4, 2017, 7:02 am
#209
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Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 10,157
It is very possible with competent leadership. United doesn't get a pass on this.
Dec 4, 2017, 7:50 am
#210
Join Date: Nov 2005
Location: LAX
Programs: UA 1K MM; Bonvoy Titanium; most other FF programs...
Posts: 654
I flew LAX-DEN-ATL on Friday, and had a "lunch" flight to ATL out of DEN, and was served a very tasty burger, with "fries" (like potato sticks in a bag) and a pre-packaged Eli's cheesecake. And I have to say it was one of the best meals I have had on a UA domestic first flight.