DEN first class catering issues

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Old Nov 29, 17, 3:54 pm
  #196  
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Lunch today from DEN-EWR was either a cheeseburger or a Spinach/Lental "salad". Both are offered with a bag of potato fries (chips) and a piece of Eli's Cheesecake. Not gormet but edible.

Last edited by RobotDoctor; Nov 29, 17 at 3:55 pm Reason: Misspelling
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Old Nov 30, 17, 8:43 pm
  #197  
 
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Sent 1kvoice a picture of my “dinner” earlier this week (cheese tray) and got a Benjamin e-cert. Feel like it was very reasonable compensation.
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Old Nov 30, 17, 9:15 pm
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Originally Posted by sexykitten7 View Post
My thoughts exactly. I would guess that as pilots these folks might have vouches/discounts to use in person. Otherwise I agree it's a waste of time and they should know better
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Old Dec 1, 17, 12:05 pm
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I've been communicating with a customer care rep from 1kvoice and she informed me that the kitchen in Denver is back up and running, but not yet at full capacity. Some flights are still unfortunately receiving BOB meals in place of the normal first class food while they work on ramping service back up. They expect the kitchen to be back at full capacity in mid December.
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Old Dec 1, 17, 1:04 pm
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I will believe it is fixed when someone experiences it. IIRC, it was supposed to be fixed a couple of weeks ago. This was never rocket science.
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Old Dec 3, 17, 10:03 am
  #201  
 
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UA First Class catering failure

I am on the 12/3 morning flight from DEN to FLL.

The issues with UA catering that started showing up months ago, are still very much still with them.

I was offered Honey Nut Cheerios or a breakfast sandwich that was worse than anything you can find in your grocery store freezer. Awful.

I can appreciate if the catering company company ran into an issue, but it should have been resolved long before now. UA not stepping up to take care of their customers. FAs just say that they are still having problems and no resolution in sight.

They could have bought F a round of egg McMuffins from Mcd and handled it better. At least this would have been edible.

And, no, I did not receive any email notice, nor voucher. Im a premier member, not a peep from them.

They should be ashamed.
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Old Dec 3, 17, 10:11 am
  #202  
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Originally Posted by Rocky_bruce View Post
I
And, no, I did not receive any email notice, nor voucher. Im a premier member, not a peep from them.
Be sure to complain via email or the customer care webform. They need to know their passengers notice.
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Old Dec 3, 17, 11:31 am
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Mention was made in the Lets Eat thread of a sandwich made of a large roll with some cheese from an entirely different route. Was yours similar? Was there yogurt, fruit, rolls?
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Old Dec 3, 17, 3:07 pm
  #204  
 
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anyone been able to get United to waive change fee for a flight connecting through DEN airport to avoid these catering issues?
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Old Dec 3, 17, 3:12 pm
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Supposedly the construction will be finished by 12/15 and things should be back up and running fully at that point.
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Old Dec 3, 17, 4:01 pm
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Originally Posted by DENviaLAX View Post
Supposedly the construction will be finished by 12/15 and things should be back up and running fully at that point.
Every construction project that I have been involved with has finished exactly on time. Said no one ever.
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Old Dec 3, 17, 4:45 pm
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Originally Posted by timbre View Post
Every construction project that I have been involved with has finished exactly on time. Said no one ever.
True. Though the original target date was over a week ago, so perhaps the setbacks have already happened?
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Old Dec 3, 17, 6:45 pm
  #208  
 
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Just flew from DEN and basically got the Y options

From reading this thread, I guess I should count myself lucky I wasnt offered cereal.
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Old Dec 4, 17, 7:02 am
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Originally Posted by timbre View Post
Every construction project that I have been involved with has finished exactly on time. Said no one ever.
I have managed 2 large construction projects this year, and both finished on time and on budget.

It is very possible with competent leadership. United doesn't get a pass on this.
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Old Dec 4, 17, 7:50 am
  #210  
 
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I flew LAX-DEN-ATL on Friday, and had a "lunch" flight to ATL out of DEN, and was served a very tasty burger, with "fries" (like potato sticks in a bag) and a pre-packaged Eli's cheesecake. And I have to say it was one of the best meals I have had on a UA domestic first flight.
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