DEN first class catering issues
Nov 18, 2017, 3:24 pm
#136
Join Date: Dec 2007
Location: MDE
Programs: UA 1K - 1MM, DL Gold - 2MM, AA Plat - 2MM
Posts: 279
You will always hear me say that the other guys job is harder than it may appear. All I care about is that if I pay for a first class ticket I get what I paid for. I would hope that any company would want to provide exactly what they sold. Just like in delays, communication is super important to expectations. Think about your last delay? If someone communicates even to say they just do not have an answer, you feel a lot better than when there is no communication. In this case, the communication (just like most delays) is sparse and hard to understand. What United is communicating to me (by not communicating) is that they just do not care. That is disheartening. Call me crazy and I am, btw.
Nov 18, 2017, 4:11 pm
#137
Join Date: May 2013
Posts: 3,361
It is probably more expensive to give vouchers and BOB than to actually provide F catering.
Nov 18, 2017, 7:42 pm
#138
Join Date: Oct 2011
Location: DEN/OGG
Programs: UA GS
Posts: 1,482
You might not, but I do actually run an organisation of decent size. And while things in or out of our control happen once in a while, we go out of our way communicating with our customers and making them not feel pain.
Nov 18, 2017, 8:09 pm
#139
Join Date: Aug 2017
Location: LAS
Programs: 3 MMer
Posts: 458
If it's broken, give em some time, and they'll screw it up even more!!!
"Our vendors are catering us tainted food, so we'll discontinue feeding our customers, and not tell em! Yeh! That's what we'll do, we'll stifle ourselves!"
Nov 19, 2017, 4:04 pm
#140
Join Date: Sep 2010
Location: SLC
Programs: UA 1K, Hertz PC, Avis PC, Hilton Diamond, BW Diamond, Marriott Platinum
Posts: 212
Tonight onboard CLT > DEN 3+ hr block, where the inbound was from DEN. FC was hummus or cheese snack boxes for a dinner flight... I asked if the flight was mis catered and the FA said oh didn’t you get an email? I said no, but I’m reading about it now... She said the same as reported here that the kitchen at DEN is still closed. I like others understand things happen, but going on 3 weeks, and also to not make mention is a joke. I checked emails and got some communication about onboard entertainment and upgraded WiFi, but nothing on catering. Might be time to write in.
Nov 19, 2017, 4:19 pm
#141
Join Date: Apr 2012
Location: SFO
Programs: AS MVP Gold 75K, UA Gold, Marriott LTT, Avis President's Club
Posts: 1,539
Tonight onboard CLT > DEN 3+ hr block, where the inbound was from DEN. FC was hummus or cheese snack boxes for a dinner flight... I asked if the flight was mis catered and the FA said oh didn’t you get an email? I said no, but I’m reading about it now... She said the same as reported here that the kitchen at DEN is still closed. I like others understand things happen, but going on 3 weeks, and also to not make mention is a joke. I checked emails and got some communication about onboard entertainment and upgraded WiFi, but nothing on catering. Might be time to write in.
Last edited by JHake10; Nov 19, 2017 at 4:35 pm
Nov 19, 2017, 5:12 pm
#142
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
Could that actually be UA's recovery strategy?
Nov 19, 2017, 9:56 pm
#143
Join Date: Aug 2017
Location: LAS
Programs: 3 MMer
Posts: 458
I bet you're close to the answer. The vendors food brought in listeria, but I'm guessing that the health department shut this kitchen down for additional items, after an inspection by the health dept, and that's why the secrecy.
Nov 19, 2017, 10:06 pm
#144
Join Date: Sep 2000
Location: Denver, CO
Programs: UA 1K 25 years/2MM, Honors LT Diamond, AVIS & Hertz Prez Club
Posts: 4,753
Additionally the amount of coordination and operational oversight at this facility greatly exceeds anything folks on here can begin to imagine.
I wish it was was resolved by now too, but I have no doubt the management at the facility is doing what’s needed to be SAFE and RIGHT before things return to normal.
Nov 19, 2017, 10:32 pm
#145
Join Date: Jan 2014
Location: Denver, Colorado
Programs: IHG Spire, Hilton Honors Gold, Marriott Titanium, Mileage Plus Gold
Posts: 1,736
Tonight onboard CLT > DEN 3+ hr block, where the inbound was from DEN. FC was hummus or cheese snack boxes for a dinner flight... I asked if the flight was mis catered and the FA said oh didn’t you get an email? I said no, but I’m reading about it now... She said the same as reported here that the kitchen at DEN is still closed. I like others understand things happen, but going on 3 weeks, and also to not make mention is a joke. I checked emails and got some communication about onboard entertainment and upgraded WiFi, but nothing on catering. Might be time to write in.
Nov 19, 2017, 11:52 pm
#146
Join Date: Aug 2017
Location: LAS
Programs: 3 MMer
Posts: 458
Very strongly doubt this. Don’t forget we had a FlyerTalk Mini-Do at this facility a few weeks before this happened. Absolutely NOTHING would have suggested this could happen.
Additionally the amount of coordination and operational oversight at this facility greatly exceeds anything folks on here can begin to imagine.
I wish it was was resolved by now too, but I have no doubt the management at the facility is doing what’s needed to be SAFE and RIGHT before things return to normal.
Additionally the amount of coordination and operational oversight at this facility greatly exceeds anything folks on here can begin to imagine.
I wish it was was resolved by now too, but I have no doubt the management at the facility is doing what’s needed to be SAFE and RIGHT before things return to normal.
Nov 20, 2017, 7:53 am
#147
FlyerTalk Evangelist
Join Date: Feb 2002
Location: San Francisco/Tel Aviv/YYZ
Programs: CO 1K-MM
Posts: 10,762
LSG has a facility there too, no? I'm surprised they can't just contract with them to provide meals, its not like Chelsea is the only game in town.
Nov 20, 2017, 8:27 am
#148
Join Date: Dec 2007
Location: MDE
Programs: UA 1K - 1MM, DL Gold - 2MM, AA Plat - 2MM
Posts: 279
All this being said. I think the key message to United is ... PLEASE COMMUNICATE WHAT IS GOING ON!!!
Nov 20, 2017, 8:58 am
#149
A FlyerTalk Posting Legend
Join Date: Jun 2005
Posts: 57,556
Once again, UA's PR shop is responding with its usual tone deaf stance. Let's just pretend there are no problems in one of our catering kitchens, and the story will hopefully blow over.
Nov 20, 2017, 9:19 am
#150
Join Date: Nov 2007
Location: Colorado
Programs: UA Gold (.85 MM), HH Diamond, SPG Platinum (LT Gold), Hertz PC, National EE
Posts: 5,651
Upping output at LSG wouldn't happen overnight, if it's even possible physically. Kitchens typically don't have the capacity to double capacity in short order, beit increasing kitchen space or adding staff. With UA being the dominate legacy carrier offering hot items out of DEN, I cannot imagine LSG has the ability, even if they desired to.