How do you handle a seat change request? {Archive}
#646
Suspended
Join Date: Nov 2015
Posts: 1,808
My octogenarian parents seated 26D and 27C in 737-800. Both 26C and 27D refuse to switch so the P's can sit in opposite aisles. Same seats in the same relatively crummy location on the plane. What of human decency and just switching? Is not switching out of spite? Laziness to clear up understandings over free 1K meal/drink? If you were really denied your free drink, surely an email to 1kvoice should net you a 3 figure ETC.
On the other hand, I recognize that a seat switch resulting in a seating 'downgrade' (i.e. Aisle to WIndow; E+ to E-, front to back, etc) is not desirable. I think we just have to recognize the nuances of what is and isn't a fair seat swap and learn to communicate with one another without BS, deflection and absurdism... Just my 2 cents.
On the other hand, I recognize that a seat switch resulting in a seating 'downgrade' (i.e. Aisle to WIndow; E+ to E-, front to back, etc) is not desirable. I think we just have to recognize the nuances of what is and isn't a fair seat swap and learn to communicate with one another without BS, deflection and absurdism... Just my 2 cents.
#647
Join Date: Nov 2014
Location: USA
Programs: UA Gold, Marriott Gold
Posts: 1,193
The person being asked is under no obligation to accept, apologize, justify, or even respond to requests for seat trades but MOST of us (ascertained by rough count of the responses) disagree that it's rude to even ask. A lot of people, even in F, are not in the seat of their choice and may well consider trades for a variety of reasons. I for one will certainly consider seat trades if I'm not being seriously inconvenienced or if I think placing people next to their young children or elderly parents or somewhat-disabled companion is in the greater good. If roles were reversed, I wouldn't hesitate to ask but 1) would gladly accept a "no" answer and 2) would only offer a better or equal seat (IMO) than I was asking for (e.g., would offer an aisle E+ for a middle or E- since I would be the one asking for a favor.
The main complaints running through this thread -- aside from the small minority that think it's rude to even ask for a seat trade -- are when the someone poaches a seat before asking or when they knowingly try to scam by trading a worse seat (middle or E-) for a better seat (aisle or window or J/F).
This matter was never addressed by Emily Post but it's clear that some people wouldn't accept her answer if she had and her answer was anything but a hardline condemnation of even asking. I don't think we're changing each others opinions.
The main complaints running through this thread -- aside from the small minority that think it's rude to even ask for a seat trade -- are when the someone poaches a seat before asking or when they knowingly try to scam by trading a worse seat (middle or E-) for a better seat (aisle or window or J/F).
This matter was never addressed by Emily Post but it's clear that some people wouldn't accept her answer if she had and her answer was anything but a hardline condemnation of even asking. I don't think we're changing each others opinions.
#648
Join Date: Oct 2009
Programs: All of them, UA-Plat, 1MM*G
Posts: 881
A new boarding pass, with my new seat number, will afford me the free snacks and alcohol beverages given to 1K. I've had it denied before because I accommodated a seat-swap with a stranger and their handheld phone/app did not reflect status to seat I was in. If being upgraded to J, there usually is a new boarding pass involved--never have I been able to just sit down anywhere else I wanted. And I want a new boarding pass to reflect accurately my new seating assignment--for my safety.
#649
Suspended
Join Date: Nov 2015
Posts: 1,808
I don't see an answer to my questions. My first example was of a seat change within E, not a downgrade from J to E. Your 1K privileges apply regardless of which E seat you occupy. My second example was if a FA told you to move out of the E cabin and into the F cabin, say to 2B. Would you say, sorry, I ain't moving until you provide me with a BP that states 2B on it? Or would you just move? And other than for forensic evaluation of a plane crash or terrorist incident, how does securing a new BP enhance safety? Or is this because you think that the FA may be trying to head-fake you out of your preferred seat by falsely claiming you have 2B, and once your seat is occupied by the new pax the FA will say, my mistake, I really meant to say that you have 32B?
#650
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Join Date: Oct 2017
Location: Miami, Florida
Programs: AA ExPlat, Hyatt Globalist, IHG Spire, Hilton Gold
Posts: 4,009
Aren't the seats occupied by pax with status marked on the tablets? How would the FAs know about a person's status if they move?
#651
Join Date: Sep 2009
Location: Houston
Programs: United 1K, Marriott Lifetime Platinum; Hyatt Diamond/GLOB
Posts: 738
I'm pretty sure I could muster that without feeling overly put out.
#652
Join Date: Oct 2015
Location: SAN
Programs: 1K (since 2008), *G (since 1990), 1MM
Posts: 3,217
Sometimes I move and sometimes I do not. Like many it depends on the situation - proactively for a couple of families over the Christmas period, refused when a FA assumed it would be okay to swap my seat with a child that wanted to sit by a window, agree to window for window swap (same row), refused a middle for a window on the same flight. I read these threads for thoughts and ideas, but ultimately whether I choose to swap my assigned seat should be up to me and not what others may or may not think is right/moral, etc. I do not mind if someone asks as long as they are okay with my refusal. If a FA/GA asks me to move, and it is to what I perceive is a "worse" seat I will ask for a new BP, but if in my mind it is like for like (or like for better) then I would not ask for a new BP. If another customer gets belligerent because I do not wish to move from my assigned seat then I now know to approach a FA about the situation.
Don't like snarky comments addressed to me in person or when I read them addressed to others on FT. It is good to have the viewpoints of others but if people are going to put their moral judgement on others then I will go with the camp of "I will never move".
Don't like snarky comments addressed to me in person or when I read them addressed to others on FT. It is good to have the viewpoints of others but if people are going to put their moral judgement on others then I will go with the camp of "I will never move".
#653
Join Date: Nov 2013
Location: PHX, SEA
Programs: Avis President's Club, Global Entry, Hilton/Marriott Gold. No more DL/AA status.
Posts: 4,422
Back at Christmas, a couple in front of us (Group 3 so elite) have their BP beep when scanned and the GA says "You've been reassigned to accommodate a family." The man says that he wants his old seats back which are exit row / MCE and the GA says "You can talk to the family when you get down there." I can't believe the GA was so unhelpful on the matter.
When we got to the cabin, I could hear them a few rows back as the FA tries to make peace and ultimately fails. The man and wife got their exit row (which I think is good) and the FA found someone else to swap so at least Mom & kid could sit together with dad nearby. That's what I think the GA should have done to begin with, swap the kid w/ someone in a middle seat. As best I can infer, since dad stayed in the exit row he tried to displace others for his comfort -- making him as bad as the poachers mentioned in this thread! Meanwhile, I thought kids couldn't be in the exit row!
When we got to the cabin, I could hear them a few rows back as the FA tries to make peace and ultimately fails. The man and wife got their exit row (which I think is good) and the FA found someone else to swap so at least Mom & kid could sit together with dad nearby. That's what I think the GA should have done to begin with, swap the kid w/ someone in a middle seat. As best I can infer, since dad stayed in the exit row he tried to displace others for his comfort -- making him as bad as the poachers mentioned in this thread! Meanwhile, I thought kids couldn't be in the exit row!
#654
Suspended
Join Date: Nov 2015
Posts: 1,808
Back at Christmas, a couple in front of us (Group 3 so elite) have their BP beep when scanned and the GA says "You've been reassigned to accommodate a family." The man says that he wants his old seats back which are exit row / MCE and the GA says "You can talk to the family when you get down there." I can't believe the GA was so unhelpful on the matter.
When we got to the cabin, I could hear them a few rows back as the FA tries to make peace and ultimately fails. The man and wife got their exit row (which I think is good) and the FA found someone else to swap so at least Mom & kid could sit together with dad nearby. That's what I think the GA should have done to begin with, swap the kid w/ someone in a middle seat. As best I can infer, since dad stayed in the exit row he tried to displace others for his comfort -- making him as bad as the poachers mentioned in this thread! Meanwhile, I thought kids couldn't be in the exit row!
When we got to the cabin, I could hear them a few rows back as the FA tries to make peace and ultimately fails. The man and wife got their exit row (which I think is good) and the FA found someone else to swap so at least Mom & kid could sit together with dad nearby. That's what I think the GA should have done to begin with, swap the kid w/ someone in a middle seat. As best I can infer, since dad stayed in the exit row he tried to displace others for his comfort -- making him as bad as the poachers mentioned in this thread! Meanwhile, I thought kids couldn't be in the exit row!
#655
Join Date: Dec 2008
Location: Chicago IL US
Programs: UA 1K; National Executive Elite; Hertz PC & Hotels Galore
Posts: 946
Well if they wanted to sit together I am sure 27B would have swapped for 26D, or 26E would have swapped for 27C since (in my view) that would have been an upgrade. If your parents really wanted to sit together that to me would have been the swap to offer. However, if it were explained to me we just want to sit across the aisle from each other I perhaps would have been confused by the request. Just my 2 cents.
Incidentally, can anyone articulate what purpose asking for a new BP to reflect a swapped seat actually serves?
#656
Join Date: Feb 2002
Location: NorCal
Posts: 658
I'm one of those people. That's why I'm not surprised your parents were initially refused. They're trying to "upgrade" so to speak. I like aisle for presumably the same reason they asked for an aisle-aisle. It's extra legroom without paying for E+ and easier to get out to the bathroom when needed.
#657
Join Date: Dec 2008
Location: Chicago IL US
Programs: UA 1K; National Executive Elite; Hertz PC & Hotels Galore
Posts: 946
I'm one of those people. That's why I'm not surprised your parents were initially refused. They're trying to "upgrade" so to speak. I like aisle for presumably the same reason they asked for an aisle-aisle. It's extra legroom without paying for E+ and easier to get out to the bathroom when needed.
#658
Join Date: Feb 2001
Location: NYC
Programs: UA MileagePlus 2MM
Posts: 1,567
My first experience with accepting a seat change happened in 1997. Flying HKG-LHR on CX in paid F Class. At checkin, agent asked me if I would move from one seat to another to accommodate a couple traveling together and I said fine. It was just after the British handover of Hong Kong to China and every cabin was full. Upon boarding the aircraft (744) the purser mentioned to me that my foot rest was inoperative and that he would do everything to make my journey comfortable. In the end they found a cardboard box as a foot rest and while I was able to sleep ok I never was able to drop the feeling that I was duped into taking a 'bad' seat. I have always been a *A flyer and held no status on CX or Oneworld (if it existed then?). But the the lack of transparency by CX about this flight 20 years + ago has kept me from flying on a CX flight since. I will never know the outcome of whether the checkin agent knew they were moving me into a 'inop' seat but I will never purchase a CX ticket unless I have to. So to get back on topic; sure, I will change seats on UA because in all my travels I was never asked to move to a broken seat and it was my pleasure to allow a couple to travel together. But screw me over and not be transparent, and I will remember you 20 years on!
Adam
Adam
#659
FlyerTalk Evangelist
Join Date: Jun 2005
Posts: 38,410
That's exactly why this seat change thing is pernicious, though.
Basically, what this conduct does is allow a passenger to reserve three seats when only two are paid for, knowing that the passenger won't actually be forced to abide by the seat assignment.
And the problem with applying game theory to it is that the other passengers would actually be better off still if this gambit were not played. It isn't fair to rig the game and THEN invoke the Nash equilibrium.
Basically, what this conduct does is allow a passenger to reserve three seats when only two are paid for, knowing that the passenger won't actually be forced to abide by the seat assignment.
And the problem with applying game theory to it is that the other passengers would actually be better off still if this gambit were not played. It isn't fair to rig the game and THEN invoke the Nash equilibrium.
If it wasn't played there would have been an aisle or window available and somebody would have booked it. If the game is played somebody gets the aisle or window.
While the beneficiary and the person "harmed" (by only having middles available) are most likely not the same person in the two cases the magnitude of the changes are identical. The only thing that doesn't perfectly match is that if the couple plays the game and loses someone gets a pleasant surprise.
#660
Join Date: Dec 2006
Location: Silicon wasteland
Programs: UA 1KMM
Posts: 1,381
That would have been my leverage too. It's illegal in the US for children to be seated in an exit row. Therefore, the switch cannot happen. And If they are NOT children, then they don't need to sit with the parents. If there is a special needs situation due to a handicap, then they shouldn't be in the exit row either. I suspect an NRSA family getting the wink wink from staff. The GA and FA know the laws. I hope this poor pax was able to point out the legal issues.
Folks in the exit row need to be focused on opening the door and getting out of the way so as to get people out. Not flowing upstream during an emergency to get to their loved ones.
The GA is absolutely wrong here. The FA is, too, if they are trying to allow it. If they are NRSA, they should be in big trouble.
By this logic, there is a safety reason to keep family in close proximity to each other. But that really should be the job of those here to ensure our safety.