How do you handle a seat change request? {Archive}
#346
Join Date: Mar 2011
Location: MFR
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Posts: 2,882
If a child in your group was booked on a separate reservation, you can combine the reservations by calling the United Customer Contact Center (1-800-864-8331).
#347
Join Date: Aug 2012
Location: SLC
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Posts: 6,344
Here's what the United Contract of Carriage says is an Unaccompanied Minor:
Unaccompanied Minor means a Child/Minor 5 to 14 years of age when traveling alone or not accompanied on the same flight and in the same compartment by a companion Passenger at least 18 years of age or with a Legal Guardian or parent.
#348
Suspended
Join Date: Nov 2015
Posts: 1,808
DEN->ORD this evening (on it now actually). I'm in 15D, colleague in 15C. We board Group 1 and get settled. A woman comes up and her two daughters (maybe 5 and 7, I'm not good with ages not kids myself) are sitting [edit] middle and window next to me. It;s a short flight so I ask: 'where are you'?
She says up a few rows, so I offer to switch. Not really concerned if it's a middle for a few hours. She says: 'No, I'm in 3' proceeds to give the daughters her credit card, and bails.
I've helped the little ones swipe the card for TV, call for waters, throw out trash. I'd be pissed if I didn't feel so bad for these girls who, in my opinion (maybe it's too judgemental) probably have a pretty bad family life if mom is willing to bail on them for a two hour flight.
Some people..
Edit: when mom bailed out to F, FA looks at me and we both are kind of shock. She says 'didn't see that coming,' we both laugh, and I got some comp'd wine. Kids also behaved well so there is that!
She says up a few rows, so I offer to switch. Not really concerned if it's a middle for a few hours. She says: 'No, I'm in 3' proceeds to give the daughters her credit card, and bails.
I've helped the little ones swipe the card for TV, call for waters, throw out trash. I'd be pissed if I didn't feel so bad for these girls who, in my opinion (maybe it's too judgemental) probably have a pretty bad family life if mom is willing to bail on them for a two hour flight.
Some people..
Edit: when mom bailed out to F, FA looks at me and we both are kind of shock. She says 'didn't see that coming,' we both laugh, and I got some comp'd wine. Kids also behaved well so there is that!
#349
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#350
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Join Date: Nov 2015
Posts: 1,808
First and foremost, it's written on the BP. If you ask to see it when they swap request or argue after they poached your seat, you should see it somewhere on the BP, usually near the top with United. It says "NRSA".
Other obvious signs are being in uniform..although they would have to be pretty stupid to engage in shenanigans when so clearly identifiable as employees. But it happens. I even had one with her badge laid out on the tray table after her boyfriend on a buddy pass tried to poach my aisle seat.
And you should be suspicious of people who are overly friendly or familiar with the crew on board or at the gate. Hugging, talking like old friends.that kind of thing. Most of the time there are issues with NRSA's and swap requests/poaching/surprise reassignments it's not just the NRSA who is in the wrong, it's the working crew helping them out and turning a blind eye..or taking their side when clearly the NRSA is in the wrong.
Other obvious signs are being in uniform..although they would have to be pretty stupid to engage in shenanigans when so clearly identifiable as employees. But it happens. I even had one with her badge laid out on the tray table after her boyfriend on a buddy pass tried to poach my aisle seat.
And you should be suspicious of people who are overly friendly or familiar with the crew on board or at the gate. Hugging, talking like old friends.that kind of thing. Most of the time there are issues with NRSA's and swap requests/poaching/surprise reassignments it's not just the NRSA who is in the wrong, it's the working crew helping them out and turning a blind eye..or taking their side when clearly the NRSA is in the wrong.
#351
Join Date: Aug 2016
Location: San Francisco
Programs: UA Plat, UA Club, Marriott/SPG Gold, Fairmont Premier, Amex Plat
Posts: 62
Agreed to a point, but in this case the children were well behaved, and as a human I just felt bad for them. Mother abandoned them and they needed help asking for things from the FA, putting tray tables up, etc. My gripe is with the mother, but I am not so cold a person to turn my back on some poor five year old in that situation.
#352
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Join Date: Jun 2013
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Agreed to a point, but in this case the children were well behaved, and as a human I just felt bad for them. Mother abandoned them and they needed help asking for things from the FA, putting tray tables up, etc. My gripe is with the mother, but I am not so cold a person to turn my back on some poor five year old in that situation.
To me some comments here just sound like social media posturing.
And fortunately, people in general are much more human than some wish to appear here.
^
#353
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Join Date: Apr 2006
Location: Los Angeles, California
Programs: United, American, Delta, Hyatt, Hilton, Hertz, Marriott
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Agreed to a point, but in this case the children were well behaved, and as a human I just felt bad for them. Mother abandoned them and they needed help asking for things from the FA, putting tray tables up, etc. My gripe is with the mother, but I am not so cold a person to turn my back on some poor five year old in that situation.
My only concern is with the mother and the potential for the kids to learn to be overly familiar with strangers.
Last edited by ContinentalFan; Jan 24, 2018 at 9:58 pm
#354
Original Poster
Join Date: Sep 2013
Posts: 1,116
I would babysit as well-- but i would also hand the mother a hand written invoice for babysitting when I got off the plane (no expectation of her paying-- but try to embarrass her).
#355
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Join Date: Mar 2004
Location: Newport Beach, California, USA
Posts: 36,062
Sure, but there are limits. I once had an 8-year old UM as a seatmate. He was a terrific little flyer and I was happy to help him such esoterica as managing the pop-top on his soda can. I would NEVER however change a diaper, take someone else's kid to the restroom, try to calm a shrieking toddler, etc. There is a world of difference between normal human interaction and acting in loco parentis. I'd note, too, that, even though I absolutely blame the parent in a situation like that, it is also, unequivocally, the fault AND problem of the airline and, should I find myself seated next to a very young child incapable of caring for itself, I'd work my way through the FA, the purser and the pilot, to ensure that it is 100% the responsibility of the airline to look after the child, and there is no legal, moral or ethical basis for assigning any of that responsibility to me.
#356
Join Date: Aug 2016
Location: San Francisco
Programs: UA Plat, UA Club, Marriott/SPG Gold, Fairmont Premier, Amex Plat
Posts: 62
Anyways, probably off topic at this point.
#357
Join Date: Aug 2009
Location: Houston, TX
Programs: Continental OnePass Platinum
Posts: 416
OK, fine.
At the same time, it's clear that many people (perhaps the same people!) would not appreciate sitting next to a child. Though in fairness, the case sfo2bos described was extreme... in fact, United doesn't even allow an accompanied child to be in a different cabin from his/her companion, so had sfo2bos notified the FAs, the situation would have been remedied.
You can't have it both ways.
Look, this stuff is just part of commercial flying. If you are to the point that you don't want anyone to talk to you nor do you want to sit next to a kid, well...
#358
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Join Date: Mar 2004
Location: Newport Beach, California, USA
Posts: 36,062
OK, I gotta point out the contradiction here. In an earlier post, I pointed out that when you fly frequently with kids, you often end up asking people to move---when an upgrade puts parent and child in separate seats in FC, for example. You can do this really politely, introducing yourself to the kid's seat mate: "I'm his father, and if you'd like to switch, I'm back in 4C". Then the seat mate does not even need to say "no" if they don't want to move. A follow up post said this was rude, likening it to panhandling.
OK, fine.
At the same time, it's clear that many people (perhaps the same people!) would not appreciate sitting next to a child. Though in fairness, the case sfo2bos described was extreme... in fact, United doesn't even allow an accompanied child to be in a different cabin from his/her companion, so had sfo2bos notified the FAs, the situation would have been remedied.
You can't have it both ways.
Look, this stuff is just part of commercial flying. If you are to the point that you don't want anyone to talk to you nor do you want to sit next to a kid, well...
OK, fine.
At the same time, it's clear that many people (perhaps the same people!) would not appreciate sitting next to a child. Though in fairness, the case sfo2bos described was extreme... in fact, United doesn't even allow an accompanied child to be in a different cabin from his/her companion, so had sfo2bos notified the FAs, the situation would have been remedied.
You can't have it both ways.
Look, this stuff is just part of commercial flying. If you are to the point that you don't want anyone to talk to you nor do you want to sit next to a kid, well...
#359
Suspended
Join Date: Nov 2015
Posts: 1,808
We are all the same species. Unless by "human" you mean self-serving, oblivious, looking out for their own wants over those of others as most requestors are.
#360
Original Poster
Join Date: Sep 2013
Posts: 1,116
OK, I gotta point out the contradiction here. In an earlier post, I pointed out that when you fly frequently with kids, you often end up asking people to move---when an upgrade puts parent and child in separate seats in FC, for example. You can do this really politely, introducing yourself to the kid's seat mate: "I'm his father, and if you'd like to switch, I'm back in 4C". Then the seat mate does not even need to say "no" if they don't want to move. A follow up post said this was rude, likening it to panhandling.
OK, fine.
At the same time, it's clear that many people (perhaps the same people!) would not appreciate sitting next to a child. Though in fairness, the case sfo2bos described was extreme... in fact, United doesn't even allow an accompanied child to be in a different cabin from his/her companion, so had sfo2bos notified the FAs, the situation would have been remedied.
You can't have it both ways.
Look, this stuff is just part of commercial flying. If you are to the point that you don't want anyone to talk to you nor do you want to sit next to a kid, well...
OK, fine.
At the same time, it's clear that many people (perhaps the same people!) would not appreciate sitting next to a child. Though in fairness, the case sfo2bos described was extreme... in fact, United doesn't even allow an accompanied child to be in a different cabin from his/her companion, so had sfo2bos notified the FAs, the situation would have been remedied.
You can't have it both ways.
Look, this stuff is just part of commercial flying. If you are to the point that you don't want anyone to talk to you nor do you want to sit next to a kid, well...
I will help with you kid if i need to-- but i will not be happy about it. Especially if you actively planned to put your kid in a different class of service as you.