Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > United Airlines | MileagePlus
Reload this Page >

I've been Global Services for 5 years and I'm looking elsewhere. Anyone else?

I've been Global Services for 5 years and I'm looking elsewhere. Anyone else?

Old Oct 5, 17, 11:04 am
  #46  
 
Join Date: Dec 2014
Programs: UA GS ,QF Plat
Posts: 684
I am in my 15th year of the program , for sure there have been changes ,in summary I would say.
For the good of the member
-Pre Flying and booking benefits around awards
-Pre boarding which is a big deal given American boarding habits
Not so good
-As you say the greatest thing about GS which changed about the time you got in was the quality of IRROPS handing it used to be very personal now it is more robotic,I have had some ridiculous re books recently.
-Loss of the dedicated GS line
-The Mercedes that shows up consistently when I don't need it and never when I do is a mild form of irritation sometimes

Lounge crowding and crappy food are not functions of GS downslide ,that is overselling,lack of investment in the passenger and an under regulated oligopoly
About 5 years ago I switched my priority flying allegiances significantly , I am in the QF program as a legacy which is not a good program but the miles are earn are on Cathy,JAL and EK and I am treated consistently better and fly more comfortably when I fly these carriers.On UA I fly certain routes I like that clearly keep me in good graces when it comes to status , but my spend is way down compared to what it was.
I went through a dark patch with UA but I found that wishing a second tier airline would act like a top tier one wasn't good for our relationship, things got much better when I came to peace with that
wanderingkev is offline  
Old Oct 5, 17, 11:09 am
  #47  
 
Join Date: May 2003
Location: Cleveland, OH
Programs: UA-GS 1MM), Hertz Pres Circle, Starriott Titanium)
Posts: 1,947
Originally Posted by porciuscato View Post
OTOH, I just booked 4 RTs for my family to Singapore for 320K miles and upgraded them all (Yes, this is possible). Saver economy was available. But upgrades were only available for GS (PN=7, R=0). My paid ticket cost $5K. So $20K of value (actually more, because the tickets are changeable) for 320K miles ain't bad.
They let you do the "companion" for 3 people? If so that is huge! I'm looking to fly to Beijing with my wife and 2 kids soon and would love to do it this way.
LordHamster is offline  
Old Oct 5, 17, 11:32 am
  #48  
 
Join Date: Feb 2010
Location: New Jersey
Programs: UA MM 1K, AA MM Gold, Marriott Titanium (LT Plat), Hilton Gold
Posts: 2,976
Originally Posted by nauce View Post
...Re: Lounges --> Thanks for the backup, everyone. I'm not sure if others are just angry... or if they really have great lounge experiences. I haven't had one since I was "a kid." Once I started thinking outside of the box, I realized that I was WAYYYY better off at the gate. Especially in re-done terminals in places like SFO....
Do any of the UC's still have conference rooms? Assuming you have the budget for it, I've booked a conference room when I really needed space to work and was in a crowded lounge. It's been a while, though. The UC listing on the UA website still shows the conference room icon in the header, but none of the UC's are showing a conference room.
Attached Images  
tarheelnj is offline  
Old Oct 5, 17, 11:41 am
  #49  
 
Join Date: May 2003
Location: Redwood City, CA USA (SFO/SJC)
Programs: Last 1K flight 1/21/11; fun while it lasted, 1P in 2011, Plat for 2012,13,14,15 & 2016. Gold in 17 &
Posts: 8,703
Originally Posted by mduell View Post
I find the new gate areas at IAH to be more comfortable than the UCs at IAH during peak hours.
If he's flying out of the 60-69 gates at SFO, I'd agree it's a nicer experience than the lounge, but those gates are the exception, not the rule. They should be the model for gates everywhere, in my opinion. But, UA would sell a lot fewer United Club memberships if that were the case.

Regarding the OP's post as to the worth of GS, I'm inclined to agree with those who say someone with his means can/perhaps should buy the experience he desires. Depending upon a loyalty program to deliver it, at the level of service he desires, will sometimes work out great, and other times not so well. Buying a la carte creates greater accountability between experience paid for and what's actually delivered.
Mike Jacoubowsky is offline  
Old Oct 5, 17, 11:50 am
  #50  
 
Join Date: May 2003
Location: Redwood City, CA USA (SFO/SJC)
Programs: Last 1K flight 1/21/11; fun while it lasted, 1P in 2011, Plat for 2012,13,14,15 & 2016. Gold in 17 &
Posts: 8,703
DL might not be the answer...

Originally Posted by nauce View Post
I'm going to look at a bit at DL, given that you can get the highest status level with a CC. (Crazy!)
Before you make the leap to DL, consider the words of their new President- https://www.flyertalk.com/articles/d...-upgrades.html
“Any business where you give the majority of your best product away for free doesn’t work,” Bastian said, as quoted by Yahoo. “This is the best real estate on the planet, and while we appreciate the loyalty of flyers, we couldn’t continue to give it away.”
Edited to add that the full text includes assurances that DL still intends to reward elites for their loyalty. My point is that DL, AA & UA are all of similar mindset presently.

Last edited by Mike Jacoubowsky; Oct 5, 17 at 5:34 pm Reason: Clarity
Mike Jacoubowsky is offline  
Old Oct 5, 17, 11:57 am
  #51  
 
Join Date: Jul 2013
Programs: DYKWIA, UA GS/2MM, But I'm a "Diamond Guest"
Posts: 2,068
Originally Posted by LordHamster View Post
They let you do the "companion" for 3 people? If so that is huge! I'm looking to fly to Beijing with my wife and 2 kids soon and would love to do it this way.
These were not forced. There was PN space available. This is not anything new or different.
porciuscato is offline  
Old Oct 5, 17, 12:07 pm
  #52  
 
Join Date: May 2003
Location: Cleveland, OH
Programs: UA-GS 1MM), Hertz Pres Circle, Starriott Titanium)
Posts: 1,947
Originally Posted by porciuscato View Post
These were not forced. There was PN space available. This is not anything new or different.
Well it is new to me, forgive me as I'm not as familiar with all the intricacies of the program.

Are you saying that your GS status was able to get your 3 companions the upgrade at the "saver" rate that would otherwise have cost the regular rate of miles? If so, I didn't know this was possible and it is still quite nice. I always thought you could only do that with a single companion.
LordHamster is offline  
Old Oct 5, 17, 12:07 pm
  #53  
 
Join Date: May 2009
Location: Washington, DC
Programs: UA 1K, AA, DL, LH, VX, HA
Posts: 6,505
Originally Posted by IAH-OIL-TRASH View Post
It's hyberbole like this that reduces credibility. Lounges, while sometimes crowded, are not more uncomfortable than the gate areas. I'm cheap - if gate areas were almost always more comfortable than the lounges, I wouldn't have a Club Card.
However severe the overcrowding of clubs is, how does it relate to credit card promotion? the explorer card gets two passes a year - hardly leading to a massive number of extra people. and the Club card is basically the same price as joining the club without it.

The problem, if there is one, is oversold memberships.
drewguy is offline  
Old Oct 5, 17, 12:35 pm
  #54  
FlyerTalk Evangelist
 
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 12,741
Originally Posted by porciuscato View Post
OTOH, I just booked 4 RTs for my family to Singapore for 320K miles and upgraded them all (Yes, this is possible). Saver economy was available. But upgrades were only available for GS (PN=7, R=0). My paid ticket cost $5K. So $20K of value (actually more, because the tickets are changeable) for 320K miles ain't bad.

That's a big advantage. Forcing an upgrade for a companion is also extremely valuable.
I think this nails the value of GS. I see a lot of people floating the assumption that someone who gets GS on their "own" dime doesn't care about saving money because they're obviously rich, etc. But if you want to extract value from loyalty, the massive savings of the above are really hard to argue with.

IMO certainly worth suffering things like "crowded lounges" and "mediocre food". But if the savings of a trip like that don't really weigh in against an experience that falls short of the best, then UA is definitely not your airline.

Originally Posted by LordHamster View Post
Well it is new to me, forgive me as I'm not as familiar with all the intricacies of the program.

Are you saying that your GS status was able to get your 3 companions the upgrade at the "saver" rate that would otherwise have cost the regular rate of miles? If so, I didn't know this was possible and it is still quite nice. I always thought you could only do that with a single companion.
All GS may:

  • book any number of Economy Saver award tickets, for any pax, with their own miles, as long as there is T space
  • upgrade any number of Economy Saver award tickets, booked with GS miles, using GS instruments, as long as there is PN space

Additionally, they can either:

  • Force IN or O space for one companion if traveling in the same cabin on a paid ticket, or
  • Force PN or ON space for one companion if traveling in the same cabin on a paid ticket.
findark is offline  
Old Oct 5, 17, 12:56 pm
  #55  
A FlyerTalk Posting Legend
 
Join Date: Jun 2005
Location: At home in the PNW
Posts: 48,596
Originally Posted by wanderingkev View Post
-Loss of the dedicated GS line
That decision has to be the single most ridiculous change UA made to the program. Having the ability to consistently connect with an experienced, knowledgeable CSR is what I miss most about losing 1K - it must be worse from the standpoint of being a GS.

How a business can be so narrow minded and focused on shareholder satisfaction to treat people who spend $50K or more a year is beyond rational explanation.
caverunner17 likes this.
halls120 is online now  
Old Oct 5, 17, 1:49 pm
  #56  
 
Join Date: Jul 2013
Programs: DYKWIA, UA GS/2MM, But I'm a "Diamond Guest"
Posts: 2,068
Originally Posted by LordHamster View Post
Well it is new to me, forgive me as I'm not as familiar with all the intricacies of the program.

Are you saying that your GS status was able to get your 3 companions the upgrade at the "saver" rate that would otherwise have cost the regular rate of miles? If so, I didn't know this was possible and it is still quite nice. I always thought you could only do that with a single companion.
Actually it was 4 companions and I didn't even tell the agent that I had a paid ticket myself. As long as

1) the miles for the award tickets came from a GS account
2) the upgrades came from a GS account (some say it has to be the same account, but I've actually used my upgrades and my son's miles)
3) there is PN space available

You can upgrade, even if you're not flying yourself.
porciuscato is offline  
Old Oct 5, 17, 2:00 pm
  #57  
FlyerTalk Evangelist
Hilton Contributor BadgeMarriott Contributor Badge
 
Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 14,851
Originally Posted by tarheelnj View Post
Do any of the UC's still have conference rooms? Assuming you have the budget for it, I've booked a conference room when I really needed space to work and was in a crowded lounge. It's been a while, though. The UC listing on the UA website still shows the conference room icon in the header, but none of the UC's are showing a conference room.
I know CLE has a conference room - I used it in August when I went through. Just need to talk to the front and they'll let you use it.

David
DELee is offline  
Old Oct 5, 17, 2:17 pm
  #58  
FlyerTalk Evangelist
 
Join Date: Jun 2001
Programs: DL 1 million, AA 1 mil, HH lapsed Diamond, Marriott Plat
Posts: 28,189
Originally Posted by Mike Jacoubowsky View Post
Before you make the leap to DL, consider the words of their new President- https://www.flyertalk.com/articles/d...-upgrades.html
Any business where you give the majority of your best product away for free doesnt work, Bastian said, as quoted by Yahoo. This is the best real estate on the planet, and while we appreciate the loyalty of flyers, we couldnt continue to give it away.
Bastian didn't say Delta is done with free upgrades. Continuing the interview:

Quotes from someone who actually watched the talk --

Ed: "we are selling upgrades but we monitor that to make certain that there is a line we dont cross...it's a line we carefully watch between free and paid..."
Moderator: "and you do want really loyal Delta flyers to get up front for free sometimes..."
Ed: "Absolutely..absolutely....and thats an important part...and I agree with you that is actually one of the best benefits of the loyalty program..."


That's really no change from the long-standing policy to sell F/J cabins, with generally the same goal as UA.

First Class Monetization, or FCM: The Definitive Thread
3Cforme is offline  
Old Oct 5, 17, 4:10 pm
  #59  
 
Join Date: Feb 2007
Location: NBO/ORD
Programs: UA 1K
Posts: 188
Originally Posted by nauce View Post
You guys are awesome. I really appreciate the thoughts on using PP and booking on other metal. Never really thought about it.
Especially with that much CC spend and international travel, don't overlook the value you can derive from premium cabin travel booked with miles...DL or AS status plus UA status plus a miles or chase/amex points bank to use when you can find value and I bet you will be happier than GS overall. Just don't bank SkyMiles.
symphonicman is offline  
Old Oct 5, 17, 4:33 pm
  #60  
 
Join Date: Feb 2000
Posts: 4,980
just buy the cheapest nonstop business class fare at the time you want to fly on any airline. if there are choices, pick the airline with best product or that earns the most valuable miles.
Colin is offline  

Thread Tools
Search this Thread