Problem with Boarding Pass in Apple Wallet iOS 11
Nov 12, 2017, 8:41 am
#16
Join Date: Jan 2013
Posts: 87
I didn’t make this connection before. But traveling this morning I was watching carefully. As soon as an gate update notification came in, I checked the lock screen and sure enough the pass for that segment had vanished. In wallet, it was no longer in the “stack” for today’s itinerary, and “Suggest on lock screen” was no longer present as an option.
I’ll try united support yet again. All others having this problem: I encourage you to do so as well. You can provide feedback from within the app.
Last edited by Chris1000; Nov 12, 2017 at 9:39 am
Nov 12, 2017, 5:07 pm
#17
Join Date: Jan 2015
Location: NYC
Programs: UA 1K, Hyatt Globalist, M Life Gold, SIXT Platinum, Marriott Gold, Amex Platinum, Global Entry
Posts: 150
I've had my reservation for the return leg on my last flight disappear from my app prior to boarding. I originally thought it may be because my flight was delayed, as the reservation disappeared around the time my flight was supposed to depart, i it hadn't been delayed. After reading all the problems with iOS 11 I wonder whether this is yet another Apple problem - and not a problem on United's end.
Nov 12, 2017, 5:18 pm
#18
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,850
I've had my reservation for the return leg on my last flight disappear from my app prior to boarding. I originally thought it may be because my flight was delayed, as the reservation disappeared around the time my flight was supposed to depart, i it hadn't been delayed. ....
Nov 28, 2017, 3:22 pm
#20
Join Date: Apr 2014
Programs: DL Gold, UA nothing (ex-GS), Marriott lifetime Plat, Hyatt Globalist
Posts: 920
I think DNDWD is separate from this issue. It hides all other notifications temporarily. The disappearing boarding pass happened in iOS 10 (before DNDWD), and to those who have DNDWD disabled
Nov 29, 2017, 4:25 am
#22
Join Date: Jul 2014
Location: Rowley, MA / Edgartown, MA / Christiansted, St. Croix (USVI)
Programs: UA LT GS/4.96MM, Marriott LT Titanium, IHG Platinum, Global Entry, TSA Pre✓, Korea SeS, APEC
Posts: 579
It’s an option once you check-in using the United App and then view your boarding pass, there should then be a button for adding the boarding pass to your wallet. I use this feature a lot.
Nov 30, 2017, 10:39 am
#23
Join Date: Jan 2017
Location: GEG/DEN/ATL
Programs: UA 1K, TK E+, AS MVPG, SPG&Marriott Plat, HHD, Hertz PC
Posts: 407
I’ll add another data point. I was on 677 this week. And apperantly also took the same flight with the same number and date last year so that was pulled up on the lock screen. The ga checked the name and seat which were also the same then decided to board using the seq number which was different. Needless to say someone else later showed up boarded and i was unloaded. The ga finally caught the mistake trying to upgrade someone to my FC seat.
Dec 6, 2017, 1:38 pm
#25
Join Date: Jan 2013
Posts: 87
I should add that the United app will currently not allow me to submit feedback. Every time I try, it pops up an error saying “Data Services are Not Available” this is a separate issue ( I have submitted feedback about this problem before)
If any of you are able to submit feedback, please do. You can use this text if you want:
If any of you are able to submit feedback, please do. You can use this text if you want:
When (1) boarding pass is added to Apple wallet (2) “suggest on lock screen” is selected and (3) a gate change alert or seat change comes in: results: (1) the pass no longer shows on lock screen (2) in wallet, “suggest on lock screen” is no longer an option for the pass
Dec 8, 2017, 7:34 am
#27
Join Date: Jan 2013
Posts: 87
I've also tried switching off iCloud wallet storage, as well as resetting the phone and restoring from backup.
This week I saw someone ask a GA for a paper pass because his pass "Disappeared" from his phone. I noticed he had an iPhone, and asked him if he had recently received a gate change notification. Yup.
Dec 8, 2017, 9:56 am
#28
Join Date: Feb 2017
Programs: United GS; AA EXP; Marriott Ambassador
Posts: 174
This did not work for me. I continued to have the problem after deleting all boarding passes.
I've also tried switching off iCloud wallet storage, as well as resetting the phone and restoring from backup.
This week I saw someone ask a GA for a paper pass because his pass "Disappeared" from his phone. I noticed he had an iPhone, and asked him if he had recently received a gate change notification. Yup.
I've also tried switching off iCloud wallet storage, as well as resetting the phone and restoring from backup.
This week I saw someone ask a GA for a paper pass because his pass "Disappeared" from his phone. I noticed he had an iPhone, and asked him if he had recently received a gate change notification. Yup.
Dec 8, 2017, 11:00 am
#29
Join Date: Jul 2016
Programs: UA1K | *A Gold
Posts: 767
Noticed some issues on iOS 11 too. The the button to "add to apple wallet" on the UA app also seems to disappear sometimes.
I've just been using the passes directly on the UA app to avoid any headaches.
I've done that in the pass, but noticed that the QR code changes a little every now and then for some reason..? I guess UA pushes some small changes to the passes every now and then?
I've just been using the passes directly on the UA app to avoid any headaches.
I've done that in the pass, but noticed that the QR code changes a little every now and then for some reason..? I guess UA pushes some small changes to the passes every now and then?