Oct 3, 2017, 8:38 pm
Last edit by: WineCountryUA
Consolidated "1K/Premier Call Line/eMail Experiences" Thread
Dec 21, 2016, 8:22 pm
#46
Join Date: Aug 2001
Location: NY
Programs: AA: ExPlat & 3MM; UA: 1k; KL: Plat 4 Life; Hyatt: Plat; SPG, Marriott, Hilton: Gold
Posts: 2,708
Dec 21, 2016, 8:31 pm
#47
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,450
E-mailed late Friday night, promptly got the "we've received your e-mail" response and a substantive reply first thing Monday morning.
Dec 21, 2016, 8:42 pm
#48
FlyerTalk Evangelist
Join Date: Jan 2006
Location: A menace to everything in the sky. Yes. Even birds.
Programs: Eh+ Rapid Rolleyes
Posts: 14,519
Oh well. I'll call tomorrow.
Dec 22, 2016, 7:16 pm
#50
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
I've never gotten customer compensation following a phone conversation with United, no matter how problematic the circumstances. So once the dust settles on a major service failure, I write in to 1K Voice. Usually, they provide ETC or miles for a genuing service failure. Fortunately, this hasn't happened (yet) to me this year.
Dec 22, 2016, 8:29 pm
#51
Used to be MBS PremExec
Join Date: Sep 2000
Location: Saginaw, MI (MBS)
Programs: UA 1K 1.9MM, Marriott Titanium w/Lifetime Plat, Hilton LIfetime ♢, National Exec, Amex Plat
Posts: 5,722
Wrote early this week for the first time this year...Auto response quick, actual response the next afternoon. However, the cert they promised hasn't come yet--those had always come the next day, previously. Not sure what's taking so long now--its burning a hole in my pocket and I want to redeem it already!
Dec 22, 2016, 9:04 pm
#52
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,850
Dec 22, 2016, 10:18 pm
#53
Join Date: Mar 2007
Location: EWR-SEA-IAD
Programs: UA 1P MM, AS MVP G*, SPG Gold, Hyatt Plat, IHG Plat, Hilton Diamond, Marriott Gold
Posts: 977
Ok, stupid question. Do you actually NEED to be 1k to use 1kvoice? I only ask because I emailed them recently and got a very nice reply in 1 day with no mention whatsoever of my 1p status.
Dec 22, 2016, 11:57 pm
#54
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
Dec 23, 2016, 9:30 am
#56
Join Date: Mar 2007
Location: EWR-SEA-IAD
Programs: UA 1P MM, AS MVP G*, SPG Gold, Hyatt Plat, IHG Plat, Hilton Diamond, Marriott Gold
Posts: 977
Dec 23, 2016, 11:30 am
#57
FlyerTalk Evangelist
Join Date: Jan 2006
Location: A menace to everything in the sky. Yes. Even birds.
Programs: Eh+ Rapid Rolleyes
Posts: 14,519
Figured it would be easier to list it off so would be easier to ensure each item could be addressed.
Unfortunately my theory went out the window. Received a reply this a.m. apologizing that my flight was canceled due to weather (it wasn't) and letting me know they aren't responsible for any refunds due to force majeure event.
Dec 23, 2016, 11:42 am
#58
Join Date: Feb 2005
Location: CLE, DCA, and 30k feet
Programs: Honors LT Diamond; United 1K; Hertz PC
Posts: 4,162
It was very clear that those blurbs were not intended to be inserted in the same message, but I did appreciate that all of my points were addressed -- and I think they took care of me approproately with an ETC.
Did not get an auto-response at all, but the real message came within about 18 hours.
Dec 23, 2016, 11:45 am
#59
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
Dec 23, 2016, 11:50 am
#60
Join Date: Feb 2005
Location: CLE, DCA, and 30k feet
Programs: Honors LT Diamond; United 1K; Hertz PC
Posts: 4,162
The other possibility is they transparently reassigned it to the general/correct queue. I know once when I emailed 1KV about ORC (as a 1K) they seemed to have bounced my message over to the MPSC as the reply came from mileageplus@ instead of 1kv and was signed as "MileagePlus blah blah blah"