cesco.g

That changed: UA & LX PNRs are now the same. UA & LH are different.

Kacee

Not exactly. LH and LX PNRs are the same (as always). What's new is that the UA PNR can now be used to pull up the itinerary on the LH and LX websites.

frankmu

I would check every Friday evening, after United makes their schedule changes. I found that even a few minutes changes on United's end would screw up the whole reservation.

cesco.g

Interesting. What I note on my UA reservations with LH & LX segments, that separate PNRs appear for LH, but not for LX.

cfischer

it used to be that way. Now they are the same

weero

I just had an LX on MP award (3 weeks ago) ... the PNRs were not the same.

Maybe it depends on the nature of the award? US-EU may be different than intra-EU.

JVPhoto

Not sure if it's new but I was able to enter my friend's LH pnr into the UA site and it pulled up all the info and displayed the UA pnr.
Ticket was booked from LH.com TXL-FRA-SFO LH and SFO-FRA-TXL UA/LH.

mihaid

(Slightly) off-topic: does anyone here know when LX (or any other UA partner for that matter) gets “paid” by UA for an award ticket? Does it happen AFTER the flight was taken or some time before the flight?
Or to be more specific: if I ever need to do a last-minute cancellation of an UA award on a *A partner (last-minute as in two hours before departure or so), which airline is being “inconvenienced” by my last-minute cancellation: UA or the partner?

htb

I made a booking for three last December in LX business (VCE-ZRH-SIN) for August. The long haul segment has disappeared off the reservation.

• I did have ticket numbers from the very beginning (3x 016xxxx).
• I did call SWISS to have seats assigned very early.
• I did check my reservation regularly and everything was fine until today.
• About two weeks ago I got a message from CheckMyTrp that there was a change to my reservation: the flight number for the long haul had changed, even though it was still the same flight (same times, same day). United did not send me a message.
• I logged onto United and was asked to agree to the change to the reservation (flight number). I agreed.
• Everything continued to look fine whenever I've checked.
• Today I received another message from CheckMyTrip that there was a change to my reservation: the short haul flight was shifted by 5 minutes.
• That's when I realized that the long haul segment for all three passengers had simply disappeared. That was the case on CheckMyTrip, swiss.com and united.com.
• I called United and they told me that "International Airlines (whatever that is) sometimes cancel reservations". Luckily the flights were still available in Business and the segments were re-established.
• I now have three new ticket numbers 016-xxxx under the old reservation number.
• The United reservation number works on swiss.com but not on the phone -- they need another reservation number, visible on united.com, or the ticket number, to find the reservation. CheckMyTrip also needs that other number.

I'm assuming that the change in flight numbers two weeks ago is what caused the problem, rather than any kind of evil act by SWISS. So my question is: what can I do to avoid this from happening again during the next 6 months and 1 day?

HTB.

cfischer

flights drop off reservations all the time which is usually inconsequential. As long as they are ticketed ... it is fine. UA often messes up ticket re-issue which they need to do with partner airline changes; there is nothing you can do other than making sure if you accept a change that UA re-issues the ticket asap.

zoechow

Do you have any advice for resolving my similar issue? E.g. about how to get through to someone at LX who can help? LX agents all said it was fine, until they later said united cancelled it and there is nothing they can do. United says Swiss refused to ticket, although I had ticket number and it was marked confirmed. thanks in advance...

wanderlustFL

I had a similar issue where I was ticketed (both UA and LX) BOS-ZRH-BDS. I secured the award reservation in Sept for travel next June. Swiss modified its ZRH to BDS schedule, changing both departure time and flight number. However, the change in time was only 5 minutes so no MCT issues. I am in the habit of checking my reservations routinely and about 3 weeks ago I noticed that the ZRH-BDS segment was dropped, mostly likely coincident with the updated schedule/flight no. I received no advanced notification of the problem. I called LX and they said the renumbering of the flight might have caused an issue but of course, I must speak to UAL to reinstate the segment. Initially calling UAL, I received no love as they indicated that the only recourse was to book into available award inventory. And, naturally, no award space was available on that flight. They refused to contact LX. The agent did find connecting space ZRH-NAP, which I accepted as I did not want to run the risk of having the ticket terminating in ZRH. However, post call I went to Elliot.org and obtained the email for a director of customer service at UAL. I then did two things 1. filed a complaint on the UAL website, attaching the original eticket as evidence of my originally confirmed and ticketed reservation and also sent an email with said evidence to UAL customer service. That was on a Saturday. By Monday, I received an email from UAL asking me to provide a direct contact number. I immediately responded, and got a call from the UAL representative. The rep quickly acknowledged that Swiss made a mistake dropping the segment. She told me she would call LX that day to have the issue resolved and recontact me. Lo and behold, by days' end she called me to indicate the issue had been resolved and my reservation had been reinstated and I had been re-ticketed on the ZHR-BDS segment. And, she indicated that training was in order for the original agent that I spoke with, as they should have known to contact LX on my behalf to resolve the issue.