Last edit by: DELee
Update: 06 Sept 2017 - Latest waiver posting
Previous waivers:
Update: 30 Aug 2017
Update (08/29/17 15:50 CDT):
Booking waiver now extended through 12 September and changes covered through November 15th
Update (08/28/17 11:15 am EDT): Waiver extended through 05 September and rebooking and changes now covered through 20 September
Update 6PM (Central Time) 27 Aug 2017
IAH closure extend to 7PM 28 August
Update (08/27/17 12:45 pm EDT): Waiver extended through 31 August and rebooking and changes now covered through 13 September
Posted 27 August 2017 morning
Updated UA travel waiver for Harvey ( including IAH) 26 Aug 2017 = rebooking extend to 11 Sept
Updated UA travel waiver for Harvey ( including IAH) as of noon (Central Time) 25 Aug 2017
UA travel waiver (including IAH) for Harvey as 3PM (Central Time) 24 Aug 2017
Previous waivers:
Update: 30 Aug 2017
Hurricane Harvey continues to affect flights to and from Texas and the Gulf Coast
United flights to and from Texas and the Gulf Coast continue to be affected by Hurricane Harvey. There are now a limited number of flights operating between Houston and other major U.S. airports, but many flights to and from Houston continue to be canceled.
Please check your flight status before you go to the airport, and sign up to receive flight status messages in the event of changes. Also note that road conditions around the airport continue to be poor, so travelers should carefully plan their travel to and from the airport.
If you have an upcoming United flight that includes travel through Houston, we recommend postponing your travel until conditions improve. The Houston area is extremely taxed and may not have the resources to offer hotel and restaurant services to Houston visitors.
Travelers with booked flights to, from or through the Texas and Gulf Coast area can use our travel waiver to change their flight. Please note that we are experiencing a high volume of calls due to the severity of the situation, so we recommend using united.com or the United app.
United flights to and from Texas and the Gulf Coast continue to be affected by Hurricane Harvey. There are now a limited number of flights operating between Houston and other major U.S. airports, but many flights to and from Houston continue to be canceled.
Please check your flight status before you go to the airport, and sign up to receive flight status messages in the event of changes. Also note that road conditions around the airport continue to be poor, so travelers should carefully plan their travel to and from the airport.
If you have an upcoming United flight that includes travel through Houston, we recommend postponing your travel until conditions improve. The Houston area is extremely taxed and may not have the resources to offer hotel and restaurant services to Houston visitors.
Travelers with booked flights to, from or through the Texas and Gulf Coast area can use our travel waiver to change their flight. Please note that we are experiencing a high volume of calls due to the severity of the situation, so we recommend using united.com or the United app.
Booking waiver now extended through 12 September and changes covered through November 15th
FAA Advisory for IAH
Due to WEATHER/ HURRICANE HARVEY, the George Bush Intercontinental/Houston Airport (IAH) was closed as of Aug 28 at 09:38 AM CDT. The date/time when the airport is expected to reopen is Aug 30 at 04:00 PM CDT.
Due to WEATHER/ HURRICANE HARVEY, the George Bush Intercontinental/Houston Airport (IAH) was closed as of Aug 28 at 09:38 AM CDT. The date/time when the airport is expected to reopen is Aug 30 at 04:00 PM CDT.
Hurricane Harvey is affecting flights to and from Texas and the Gulf Coast
Due to Hurricane Harvey, United flights to and from Houston Intercontinental are canceled until at least noon on Thursday, August 31, and additional flights to and from Texas and the Gulf Coast may be affected. If you have planned travel, please see our travel waiver below to change your flight. Please note that we are experiencing a high volume of calls, so we recommend using united.com or the United app.
Due to Hurricane Harvey, United flights to and from Houston Intercontinental are canceled until at least noon on Thursday, August 31, and additional flights to and from Texas and the Gulf Coast may be affected. If you have planned travel, please see our travel waiver below to change your flight. Please note that we are experiencing a high volume of calls, so we recommend using united.com or the United app.
AIRPORT STATUS INFORMATION
provided by the FAA's Air Traffic Control System Command Center
George Bush Intercontinental/Houston Airport (IAH) Real-time Status
.....
Due to WEATHER/ HURRICANE HARVEY, the George Bush Intercontinental/Houston Airport (IAH) was closed as of Aug 27 at 10:24 AM CDT. The date/time when the airport is expected to reopen is Aug 31 at 12:00 PM CDT.
provided by the FAA's Air Traffic Control System Command Center
George Bush Intercontinental/Houston Airport (IAH) Real-time Status
.....
Due to WEATHER/ HURRICANE HARVEY, the George Bush Intercontinental/Houston Airport (IAH) was closed as of Aug 27 at 10:24 AM CDT. The date/time when the airport is expected to reopen is Aug 31 at 12:00 PM CDT.
Update 6PM (Central Time) 27 Aug 2017
IAH closure extend to 7PM 28 August
Hurricane Harvey is affecting flights to and from Texas and the Gulf Coast
Due to Hurricane Harvey, United flights to and from Houston Intercontinental are canceled until 7 p.m. on Monday, August 28, and additional flights to and from Texas and the Gulf Coast may be affected. If you have planned travel, please see our travel waiver below to change your flight. Please note that we are experiencing a high volume of calls, so we recommend using united.com or the United app if possible.
Due to Hurricane Harvey, United flights to and from Houston Intercontinental are canceled until 7 p.m. on Monday, August 28, and additional flights to and from Texas and the Gulf Coast may be affected. If you have planned travel, please see our travel waiver below to change your flight. Please note that we are experiencing a high volume of calls, so we recommend using united.com or the United app if possible.
Update (08/27/17 12:45 pm EDT): Waiver extended through 31 August and rebooking and changes now covered through 13 September
Posted 27 August 2017 morning
Hurricane Harvey is affecting flights to and from Texas and the Gulf Coast
Due to Hurricane Harvey, United flights to and from Houston Intercontinental are canceled until noon on Monday, August 28, and additional flights to and from Texas and the Gulf Coast may be affected. If you have planned travel, please see our travel waiver below to change your flight. Please note that we are experiencing a high volume of calls, so we recommend using united.com or the United app if possible.
Due to Hurricane Harvey, United flights to and from Houston Intercontinental are canceled until noon on Monday, August 28, and additional flights to and from Texas and the Gulf Coast may be affected. If you have planned travel, please see our travel waiver below to change your flight. Please note that we are experiencing a high volume of calls, so we recommend using united.com or the United app if possible.
Updated UA travel waiver for Harvey ( including IAH) 26 Aug 2017 = rebooking extend to 11 Sept
Updated UA travel waiver for Harvey ( including IAH) as of noon (Central Time) 25 Aug 2017
UA travel waiver (including IAH) for Harvey as 3PM (Central Time) 24 Aug 2017
Travel Waiver: Gulf Coast Tropical Weather (25 Aug - 12 Sept, 2017) - Affects IAH
#166
FlyerTalk Evangelist
Join Date: Jul 2010
Programs: AA
Posts: 14,658
Are there passengers stranded at IAH like there were at HOU? If so, UA may be doing like Southwest did and using these flights to ferry out stranded passengers.
#167
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,580
Relief supplies in the inbound and evac (not revenue) on the return.
FAA has closed IAH to regular operations until noon 31 Aug
#169
Join Date: Oct 2009
Location: South Carolina
Programs: UA LT Gold, American Kettle, Hertz #1 Presidents Circle, Marriott LT Platinum
Posts: 927
SW - HOU operated a couple of flights to Dallas (Love) to get folks connected out.
UA - IAH did the same to ORD.
#170
Join Date: Jan 2003
Posts: 706
All done in 30 minutes.
#171
Join Date: Aug 2012
Location: VPS
Programs: IHG Diamond, Delta PM, Hilton Gold, Accor Gold, Marriott Silver
Posts: 7,210
At this point, assume the FAA reopening times are effectively 'Not Earlier Than' times rather than when the airport honestly plans on being able to resume normal operations.
#172
Join Date: Oct 2008
Posts: 52
I'm not an expert on their rules. The problem they were having is that my re-route through ORD resulted in a stopover (it was the only way I could make it work as there is only one flight from ORD to the final destination daily). So, I am staying overnight in Chicago tonight and going out tomorrow morning from ORD. I can understand under normal circumstances someone would think I am purposefully doing this to get a night in Chicago, etc...
#173
Join Date: Apr 2012
Location: TPE
Programs: UA Gold, HA Premier, Hertz #1 Gold PC, SBUX Gold
Posts: 603
Just re-booked my now cancelled 8/31 morning flight from IAH to DEN to 9/1. Still under the waiver period but it's hub to hub and premiere agent said availability is still high that day so even with cancellations I should get out on something.
#175
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,580
#176
Join Date: Apr 2003
Location: United States
Programs: UA, AA, DL, Amtrak
Posts: 4,647
A relative of mine is at a Latin American city (not posting specifics for privacy reasons). She is scheduled to fly to Canada via IAH tomorrow. United offers once-daily service from that location to IAH, and does not offer service to any other city. The only other airline with non-stops to the US is American, with a daily flight to DFW.
With tomorrow's flight to IAH clearly not an option, at this point UA is only offering her a seat on the Thursday flight to IAH. They refused to put her on the AA flight, even though there is space available on Tue and Wed (at least, according to AA.com).
What is somewhat perplexing is that the Thursday flight that UA rebooked her onto arrives into IAH prior to the currently-scheduled re-opening of the airport. So I fear that she won't actually fly on Thursday after all.
Obviously my relative's situation is not dire compared to what some people are experiencing, but nevertheless it seems as though United is taking the cheap way out rather then getting her back home in an expeditious manner.
#177
FlyerTalk Evangelist
Join Date: Mar 2013
Programs: DL PM, MR Titanium/LTP, Hilton Diamond
Posts: 10,130
What they "can" do and what they are actually doing aren't necessarily the same thing.
A relative of mine is at a Latin American city (not posting specifics for privacy reasons). She is scheduled to fly to Canada via IAH tomorrow. United offers once-daily service from that location to IAH, and does not offer service to any other city. The only other airline with non-stops to the US is American, with a daily flight to DFW.
With tomorrow's flight to IAH clearly not an option, at this point UA is only offering her a seat on the Thursday flight to IAH. They refused to put her on the AA flight, even though there is space available on Tue and Wed (at least, according to AA.com).
What is somewhat perplexing is that the Thursday flight that UA rebooked her onto arrives into IAH prior to the currently-scheduled re-opening of the airport. So I fear that she won't actually fly on Thursday after all.
Obviously my relative's situation is not dire compared to what some people are experiencing, but nevertheless it seems as though United is taking the cheap way out rather then getting her back home in an expeditious manner.
A relative of mine is at a Latin American city (not posting specifics for privacy reasons). She is scheduled to fly to Canada via IAH tomorrow. United offers once-daily service from that location to IAH, and does not offer service to any other city. The only other airline with non-stops to the US is American, with a daily flight to DFW.
With tomorrow's flight to IAH clearly not an option, at this point UA is only offering her a seat on the Thursday flight to IAH. They refused to put her on the AA flight, even though there is space available on Tue and Wed (at least, according to AA.com).
What is somewhat perplexing is that the Thursday flight that UA rebooked her onto arrives into IAH prior to the currently-scheduled re-opening of the airport. So I fear that she won't actually fly on Thursday after all.
Obviously my relative's situation is not dire compared to what some people are experiencing, but nevertheless it seems as though United is taking the cheap way out rather then getting her back home in an expeditious manner.
Also depends on when your relative called - things change quickly and it's possible that when she called CSR she spoke to wasn't aware that the airport closure had been extended.
#178
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,580
Hurricane Harvey is affecting flights to and from Texas and the Gulf Coast
Due to Hurricane Harvey, United flights to and from Houston Intercontinental are canceled until at least noon on Thursday, August 31, and additional flights to and from Texas and the Gulf Coast may be affected. If you have planned travel, please see our travel waiver below to change your flight. Please note that we are experiencing a high volume of calls, so we recommend using united.com or the United app.
Due to Hurricane Harvey, United flights to and from Houston Intercontinental are canceled until at least noon on Thursday, August 31, and additional flights to and from Texas and the Gulf Coast may be affected. If you have planned travel, please see our travel waiver below to change your flight. Please note that we are experiencing a high volume of calls, so we recommend using united.com or the United app.
#179
FlyerTalk Evangelist
Join Date: Jul 2010
Programs: AA
Posts: 14,658
What they "can" do and what they are actually doing aren't necessarily the same thing.
A relative of mine is at a Latin American city (not posting specifics for privacy reasons). She is scheduled to fly to Canada via IAH tomorrow. United offers once-daily service from that location to IAH, and does not offer service to any other city. The only other airline with non-stops to the US is American, with a daily flight to DFW.
With tomorrow's flight to IAH clearly not an option, at this point UA is only offering her a seat on the Thursday flight to IAH. They refused to put her on the AA flight, even though there is space available on Tue and Wed (at least, according to AA.com).
What is somewhat perplexing is that the Thursday flight that UA rebooked her onto arrives into IAH prior to the currently-scheduled re-opening of the airport. So I fear that she won't actually fly on Thursday after all.
Obviously my relative's situation is not dire compared to what some people are experiencing, but nevertheless it seems as though United is taking the cheap way out rather then getting her back home in an expeditious manner.
A relative of mine is at a Latin American city (not posting specifics for privacy reasons). She is scheduled to fly to Canada via IAH tomorrow. United offers once-daily service from that location to IAH, and does not offer service to any other city. The only other airline with non-stops to the US is American, with a daily flight to DFW.
With tomorrow's flight to IAH clearly not an option, at this point UA is only offering her a seat on the Thursday flight to IAH. They refused to put her on the AA flight, even though there is space available on Tue and Wed (at least, according to AA.com).
What is somewhat perplexing is that the Thursday flight that UA rebooked her onto arrives into IAH prior to the currently-scheduled re-opening of the airport. So I fear that she won't actually fly on Thursday after all.
Obviously my relative's situation is not dire compared to what some people are experiencing, but nevertheless it seems as though United is taking the cheap way out rather then getting her back home in an expeditious manner.
#180
Join Date: Nov 2014
Programs: UA 2MM
Posts: 1,676
Planes on Ground in IAH
Does anyone know how many planes UA has on the ground in IAH? I would assume they tried to move many out prior to the storm but I know not all of them. It will be interesting to see what damage has occured