Basic Economy passenger trys to join family in E+
Jul 27, 2017, 11:48 am
#31
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David
Jul 28, 2017, 6:45 am
#32
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Thats because most people (including the "journalists") fly on an airplane once a year and don't read past the headline. Ironically, all it does is create more people like this family.
Family got $150/pax for "???" Then they got $200 for a broken stroller. And the family complained that it isnt enough.
Family got $150/pax for "???" Then they got $200 for a broken stroller. And the family complained that it isnt enough.
Even on a simple domestic flight, you have three kinds of seats: First class, Economy plus, Economy. In addition, people are traveling on a variety of fares, and their privileges are further stratified according to fare class (which is something the average traveler probably doesn't know about) and status. It was already pretty confusing for the occasional leisure traveler, and throwing this Basic Economy nonsense in there made things even worse.
Jul 28, 2017, 9:24 am
#33
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If regular y-pax have filled the rest of the plane, BE folks get E+, even though they didn't pay for it. It's become somewhat of a point of contention for NRSAs and group 3/4s alike.
Jul 28, 2017, 9:58 am
#34
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As mentioned in another thread, UA has already begun addressing this by giving some non-BE passengers with seat assignments in E- surprise access to E+ at check-in.
Jul 28, 2017, 11:57 am
#35
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Jul 28, 2017, 12:01 pm
#36
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Jul 28, 2017, 12:11 pm
#37
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Jul 28, 2017, 12:59 pm
#38
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Or do you mean they were mistakenly offered TODs, despite UA's rules against them for BE passengers? If so, given that the rules are unequivocal it was certainly a bug.
Jul 28, 2017, 1:26 pm
#39
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Huh? Surely a last-minute op-up from BE to F would be astonishingly rare, almost unheard of. If there were any premier members eligible for a CPU, how would a BE passenger end up in F?
Or do you mean they were mistakenly offered TODs, despite UA's rules against them for BE passengers? If so, given that the rules are unequivocal it was certainly a bug.
Or do you mean they were mistakenly offered TODs, despite UA's rules against them for BE passengers? If so, given that the rules are unequivocal it was certainly a bug.
If that flight gets audited, I imagine that gate agent is going to have an uncomfortable conversation. Given how hard UA is trying to avoid selling BE fares to people, I can't imagine they want to generate an expectation that you might end up sitting in F if you buy one.
Last edited by jsloan; Jul 28, 2017 at 2:19 pm Reason: Corrected "regular BE" to "regular economy" in first paragraph
Jul 28, 2017, 1:37 pm
#40
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Huh? Surely a last-minute op-up from BE to F would be astonishingly rare, almost unheard of. If there were any premier members eligible for a CPU, how would a BE passenger end up in F?
Or do you mean they were mistakenly offered TODs, despite UA's rules against them for BE passengers? If so, given that the rules are unequivocal it was certainly a bug.
Or do you mean they were mistakenly offered TODs, despite UA's rules against them for BE passengers? If so, given that the rules are unequivocal it was certainly a bug.
not bug. just bad form by a GA.
David
Jul 28, 2017, 1:54 pm
#41
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OK, so a one-off on a flight that just happened to have a FTer onboard, and no premier members were harmed in the process. Let's not wring our hands about "BE folks getting F" over a corner case.
Jul 28, 2017, 2:01 pm
#42
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The person who posted that anecdote said that Y was oversold and seats went out empty in F. My guess is that all Premiers had already been upgraded (it does happen), and some gate agent took the path of least resistance and put the last BE passenger without a seat assignment into F rather than offering an op-up to the highest fare class regular BE passenger already on board.
Though clearly to the extent this actually happened, it was an error by the GA.
Jul 28, 2017, 2:39 pm
#43
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It is very possible that this BE passenger was also a UA elite. According to the account, Economy was full & FC went out with 2 empty seats, so there were no NRSA on the flight and the upgrade list had been exhausted. If that were the case, then I could see the GA giving the open FC seat to the UA elite vs. op-up'ing a non-elite (even if they were on a high fare class) to make room in the the back. Given that there might have been multiple non-elites in the back on the higher fare class, how do you determine who to pick?
This scenario is about the only one where I could see it being OK to put a BE passenger in FC.
This scenario is about the only one where I could see it being OK to put a BE passenger in FC.