ermintrude

Correct - that's not the issue here - it's XN, YN, IN or JN (and perhaps some X?) are not showing up on award searches

I couldn't find XN on this route on an award search - I looked just now over a few dates; but system appears to be up and down anyway.

Kacee

Yeah, and adding insult to injury, the "Exclusively available to you as a Premier Member" language shows on the award search results even when they're not actually showing that inventory.

nddomer04

Are you sure it's showing up correctly? The problem isn't the tagging of "Exclusively available to you as a Premier Member..." We're all seeing that. The issue is that when you expand the flight details for one of those flights for which XN inventory is available, the system tries booking into HN. 100% of my award flight options are booking into HN or ZN, unless saver awards to the general public are available (X or I). XN, YN, IN and JN are not coming up as options on the award search, even when the "Exclusively available...." language is there.

But to take things a step further, the system does not even recognize the exclusive availability of YN and JN bucket. For example, if I search DEN-OGG on 6/2/18, the nonstop flight (1736) does not even show up, even though Premier and Chase CC members have access to any seat available in YN and JN class for the standard economy and first mileage.

Here's another example for OGG-DEN on 6/9/18. For both flights, it's only giving me HN and ZN inventory, even though the standard award mileage is shown. The second option has the "Exclusively available...." tag, but also just tries to book into HN and ZN inventory at the standard award level.

nddomer04

Following up on my previous post, watch what happens on UA1430 when I change the quantity of seats from 1 to 2. The First Standard Award field is shows "Not Available" even though the flight is JN9 when searching by price. This is because the system is incorrectly tracking the ZN bucket, which is only ZN1.

gusd

Then why is a "List view" button needed if it's the only one and always selected?

Halo117

I have sent several emails to web support...put it this way a gold and silver have to call in to book XN or IN inventory then get charged a phone fee.

Even known flight options at the standard level are not showing up. I am exempt but ua phone agents don't know about this issue.

I guess when ua announced dynamic awards they meant even the dynamic ability to book one too!

Kacee

There is no longer a "list view" button. List view is now the only view.

ETA: There is now an icon that looks like a button, but it's not. It's simply a descriptive, i.e., you are seeing "List View" and that's your only viewing option.

riphamilton

might be wrong, but i think the fact that the information contained in 'detailed view' is still on the loaded page (albeit hidden, until expanded). perhaps this means that someone who has the talent to write script (@sbm12 and @jasonvr come to mind) could write one that essentially brings back detailed view.

Kacee

That's probably right. The data is there.

Though I think the missing award inventory is the bigger issue. At least five days and it's not fixed. Stealth devaluation here?

findark

The phone fee is waived if you note there is a website issue.

gusd

Ok, let me rephrase that then. Why do we need a heading/icon -- that looks exactly like the butoon before in selected state -- that says "List view" if that's the only view, and there is no option for any other view?

Kacee

So it was a rhetorical question? That wasn't entirely clear for to me.

I'm not sure there's a logical answer to the question "why is there an icon that looks like a button if that's the only choice?" It might be, "because we forgot to remove it." Or, we're so busy trying to fix all the other stuff we messed up, we haven't fixed that yet." Or, "we're just messing with you."

gusd

Yes, more or less a rhetorical question, sorry I wasn't clear. I was hoping, thought, that it's still there because the detail view button was not removed intentionally, and will be back. But your answers are also possible.

RobOnLI

Sorry. In my haste I didn't realize it was still showing (HN). So the website knows which flights have XN available (because it shows "exclusively available to you...") but the flights are still pricing at the standard award level (25K).

-RM

ermintrude

At one point I believe there was a button that said list view that could be pressed with nothing happening - then changed to an icon.