United Airlines apologizes after giving away toddler's seat
Jul 5, 2017, 12:09 pm
#31
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(That's why "Teach the controversy" disinformation campaigns works so effectively.)
That's what bean counter types never grok about the value of brands
Last edited by WineCountryUA; Jul 5, 2017 at 12:17 pm Reason: quote updated to reflect Moderator edit
Jul 5, 2017, 12:46 pm
#32
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None of us are in a position to judge this woman. But I know what it means to think twice about initiating contact with a United employee seen lashing out at innocent customers.
United created this perception crisis and it doesn't wash to tell scared passengers to get over it. How about if United does something about it?
Jul 5, 2017, 1:43 pm
#34
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I saw her interviewed on local news this morning. Personal opinion, she is milking this to the extreme - she was is being way over the top dramatic.
If she couldn't handle the kid on her lap, she could've gotten off of the plane.
If she couldn't handle the kid on her lap, she could've gotten off of the plane.
Jul 5, 2017, 2:04 pm
#35
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Don't the UA or outsourced employees handling complaints have rules that when they receive something mentioning certain serious issues, such as safety violations, that the complaint is sent to some more senior person with better judgment?
Jul 5, 2017, 2:22 pm
#37
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WineCountryUA
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Please discuss the issue, not the other posters. Disagreement is fine and expected but no personal attacks.
The FT rules are clear and these attacks have been and will be removed
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Jul 5, 2017, 2:31 pm
#38
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Even if so, the fact that UA would allow something illegal that violates FAA regulations and is dangerous, and that that's the "solution" UA found is extremely troubling
Jul 5, 2017, 2:37 pm
#39
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UA is in the tanks and leadership does not know how to change the moral of the company. I am sure glad I am 100% google flighting (needs a better phrase to replace kayaking) nowadays. Just gave some money to F9 and WN.
Jul 5, 2017, 2:40 pm
#40
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As some have indicated, "She's out for the money!"
Well I say --- GOOD, and I hope she gets a bundle! Are people really supposed to feel sorry for UAL, especially after these continual/inconsiderate/repetitive incidents?
Well I say --- GOOD, and I hope she gets a bundle! Are people really supposed to feel sorry for UAL, especially after these continual/inconsiderate/repetitive incidents?
Last edited by WineCountryUA; Jul 5, 2017 at 3:03 pm Reason: Stay on topic please
Jul 5, 2017, 2:47 pm
#41
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Meanwhile, they've boxed themselves in by committing not to deboard passengers. Having cleared the standby pax into a not actually empty seat they were a bit stuck - couldn't kick him off either (which, of course, is what they should have done - "I'm sorry, sir, but we miscalculated that the seat was available, and you'll be first on standby list on next flight".
Jul 5, 2017, 2:55 pm
#42
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Washington Post also carrying this now. Best line I saw in the article was this from United:
Goodwill gesture?!?! What???
https://www.washingtonpost.com/news/...=.6c372ba4c8bf
A United spokesman told The Post that the airline would compensate Yamauchi “as a goodwill gesture”
https://www.washingtonpost.com/news/...=.6c372ba4c8bf
Jul 5, 2017, 3:03 pm
#43
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Jul 5, 2017, 3:20 pm
#45
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Washington Post also carrying this now. Best line I saw in the article was this from United:
Goodwill gesture?!?! What???
https://www.washingtonpost.com/news/...=.6c372ba4c8bf
Goodwill gesture?!?! What???
https://www.washingtonpost.com/news/...=.6c372ba4c8bf
“I was told if we refund you anything right now, we’re going to have to cancel the rest of your flight arrangements to Hawaii,” she told KITV.
