On-line reservation not showing correct seating availability
Moderator - not sure where to place this post, so please feel free to move to correct thread.
I just made reservations in "P" on UA.com SAN-SFO-LAS-LAX-SAN and available seating only came up for E+. So thought perhaps it was user error and I incorrectly selected "Y" so went back and redid the booking and the same thing happened but had double checked it was all "P". So I did not select seats but made the booking. Seating in F was automatically done for me when the receipt came through. Weird glitch in IT? [Note, had huge issues with a booking yesterday when I changed a return flight and it messed up the originating flight. Eat my GPUs so call to the 1K desk who had to get IT on the phone and it took about 20 minutes for them to sort everything out and make sure I did not get charged again for the UK airport tax - they had already charged me twice for the airport tax (yes I got the refund processed finally) but IT seems to be getting worse not better for UA] |
Originally Posted by Aussienarelle
(Post 28454290)
Moderator - not sure where to place this post, so please feel free to move to correct thread.
I just made reservations in "P" on UA.com SAN-SFO-LAS-LAX-SAN and available seating only came up for E+. So thought perhaps it was user error and I incorrectly selected "Y" so went back and redid the booking and the same thing happened but had double checked it was all "P". So I did not select seats but made the booking. Seating in F was automatically done for me when the receipt came through. Weird glitch in IT?] I had exactly the same thing happen a couple weeks ago on a purely domestic A fare (if I recall correctly) including not selecting seats in the "wrong" cabin and it all sorted itself out (and after ticketing I could change seats in the correct cabin)... I posted about it and it got merged I just can't remember where it wound up. |
Never trust anything you see on united.com on a weekend. That's when they push out all their untested features and wait for customers to find the bugs for them.
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Originally Posted by mahasamatman
(Post 28454375)
Never trust anything you see on united.com on a weekend. That's when they push out all their untested features and wait for customers to find the bugs for them.
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Originally Posted by mahasamatman
(Post 28454375)
Never trust anything you see on united.com on a weekend.
Originally Posted by findark
(Post 28454713)
Yup - was going to say it's a Saturday ;)
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All my seats are gone, my wife has all my seat assignments and hers are just not there.....
Yup, it is Saturday |
Originally Posted by mahasamatman
(Post 28454375)
Never trust anything you see on united.com on a weekend. That's when they push out all their untested features and wait for customers to find the bugs for them.
My experience is that it is not a "weekend" issue but an "Aussienarelle" issue in Q217. I have made similar changes in the past and I think last year was the last time I made such a change but do not really remember since there were no issues and they were most definitely at the weekend. |
Originally Posted by Kacee
(Post 28455047)
I almost had a heart attack when the App showed all my segments on an upcoming business class TATL (UA ticketed, LH/LX operated) as "Coach." Then I remembered it's the weekend.
I see that bug all the time; at least multiple times weekly. |
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