WineCountryUA

the policy for carry-on is
the older L+W+D for carry-on has been gone for a some time. The total linear inch approach is still used in cases for checked bags.

TennisNoob

I'm sure since she's 1K she has gotten away from the rules for quite some time, yes? Check-in agents should also be somewhat responsible

chollie

That rule also doesn't say that each individual tennis racket counts as one carry-on item. The agent was wrong.

kb9522

Where does it say that it is exempt from carry on restrictions if brought as a carry on?

Edit:
Kids rackets and smaller adult rackets would fit the sizer. This passenger had larger rackets which didn't. So checked baggage it is.

fumje

To what end?

kb9522

You agreed to a set of rules when you chose to fly with <insert carrier>. You do not get to unilaterally decide those rules no longer apply.

JVPhoto

I'm able to travel with much more valuable and fragile photo equipment as checked luggage.

*lightbulb*

blueman2

The long diagonal length of a prism that is 9x14x22 is 27.6". So if the person (who appears to be on the small side) uses a 27" racquet, it might just fit. Hard to know because the curvature of the head of the racquet makes the 'straight line' formula I used not perfect. But I think it just might barely fit. But multiple racquets in the same bag? not likely.

osxanalyst

So many of the comments here miss the entire point. United's front line staff continue to have a major customer service problem. They are too focused on rigidly enforcing their interpretation of "the rules" and not focused enough on providing actual customer service and being a problem solver.

The whole company needs a culture change.

blueman2

Sorry, but I could not resist a good math arguement

But yes, you are spot on. The mentality of many UA staff is that of being a police officer. They seem to put endless effort into enforcing rules, but little effort into ensuring customer satisfaction. Yet this is not an either or proposition. Look at Lufthansa. NO ONE is more rule focused than a German! Yet they still provide great customer service.

osxanalyst

A fabulous example. Agree completely.

fumje

A good point.

porciuscato

You should actually read the full account. Then you would know for example, that it was "she" and not a "he." But more importantly, you would also know there were only two bags originally.

We know that the sizer is actually an inch bigger than the 22X14X9

15^2 + 23^2 = tennis bag diagonal ^2


So that gets you 27.45 inches. But that's only if you place it perfectly upright and straight. If you angle it within all 3 dimensions, you get another inch. So I don't see why a tennis bag wouldn't fit.....


The tennis player loses my sympathy by uttering the "D" word, without any evidence given. It's one thing to call someone out for being nasty. But calling them racist or discriminatory without clear evidence is not OK.


edit: I see blueman, et al did the calculations while I was typing. Clearly, there are many who are faster at math than I....

kb9522

Revisited my drawing, you're correct. The diagonal is 27.586".

The conclusion is still the same though. I saw somewhere her rackets were 29" long. And definitely with the bag and other rackets stacked on it, no chance it fits.

kb9522

I like this culture. Too many passengers get away with breaking the rules, and it causes a headache for others in the cabin.

It's simple, make sure you're flying in accordance with UAs policy, and you won't have to deal with these issues.

We should be more outraged by the GAs who let Fatso McGee and his three oversized carry ons onto the plane, where he plops all three into the first overhead in F and waddles his way down to row 24 where sits down in the middle seat (the only one he's paid for) and promptly raises both armrests.