Receipt for change fee incurred on united.com
Jun 6, 2017, 5:11 pm
#1
Original Poster
Join Date: May 2017
Programs: United Mileage Plus, Hilton Honors, Avis Preferred
Posts: 20
Receipt for change fee incurred on united.com
Can't seem to find the receipt in email or online. i have the receipt for the new ticket but not for the $200 change fee itself.
any help?
any help?
Jun 6, 2017, 5:17 pm
#2
Join Date: Aug 2008
Location: SF Bay Area
Programs: UA 1K, Hyatt Globalist, Virtuoso Travel Agent, Commercial Pilot
Posts: 2,117
The eTicket receipt that you received should account for the change fee and any applicable difference in fare below the Fare Information (with the total ticket cost), but above the Baggage Allowance. On my most recent change, it appeared like this:
Add Collect: An additional amount for the difference in fare was charged to VISA VIXXXXXXXXXXXX0000 on Saturday, June 02, 2017. $200.85 USD per ticket for an additional total of $200.85 USD was collected.
Jun 6, 2017, 5:24 pm
#3
Original Poster
Join Date: May 2017
Programs: United Mileage Plus, Hilton Honors, Avis Preferred
Posts: 20
the fare difference is reported, yes. But there was a $200 change fee/penalty that is not represented and is charged separately.
Jun 6, 2017, 5:48 pm
#4
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,389
I did an even exchange last year, and the receipt lists (this is on the receipt for the ticket):
Mon., Jul. 11, 2016/Visa XXXX was charged 200 USD for the SST / EDD 016###########
200.00 USD for: Change Fee
200.00 USD for: Change Fee
Jun 6, 2017, 5:59 pm
#5
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,765
In a recent case of a fare change ("Add Collect") and a change fee, the change fee was listed separate (and billed separately) as "Additional Charges" on the same receipt.
Jul 26, 2019, 7:18 am
#6
Join Date: Jul 2019
Posts: 1
do you have a photo of what this might look like? I’m struggling with this too and need a copy for work. So annoyed
Jul 26, 2019, 10:48 am
#7
Join Date: Aug 2008
Location: SF Bay Area
Programs: UA 1K, Hyatt Globalist, Virtuoso Travel Agent, Commercial Pilot
Posts: 2,117
This receipt is a pretty good example of the way different charges can appear. To reduce the size, I'm only showing the relevant section (under the flight info).
