Any way to check how much credit you have with United?
#1
FlyerTalk Evangelist
Original Poster
Join Date: Feb 2003
Location: Depends on the day!
Programs: Marriott/Lifetime Titanium Hyatt/Explorist, Hilton/Silver, IHG Spire,UA Gold
Posts: 17,829
Any way to check how much credit you have with United?
I've recently booked a few refundable fares for some work trips. With meetings ending early or getting cancelled, I've flown out on earlier flights, or the night before...I've noticed that it says I'll get a "refund" of say $78...I'm assuming this is is a United Credit...is there any way to track this, or is it something I manually have to do?
Sorry, if this is a duplicate question, my searching skills aren't the best sometimes!
Sorry, if this is a duplicate question, my searching skills aren't the best sometimes!
#2
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,349
I've recently booked a few refundable fares for some work trips. With meetings ending early or getting cancelled, I've flown out on earlier flights, or the night before...I've noticed that it says I'll get a "refund" of say $78...I'm assuming this is is a United Credit...is there any way to track this, or is it something I manually have to do?
Sorry, if this is a duplicate question, my searching skills aren't the best sometimes!
Sorry, if this is a duplicate question, my searching skills aren't the best sometimes!
Any non-refunded credit -- e.g., from a changed non-refundable ticket, or from a refundable ticket that got stuck in the queue -- is linked to the original reservation. If you call UA with a confirmation number, or a set of them, they can tell you the status of each.
#3
Join Date: Feb 2001
Location: NYC
Programs: UA MileagePlus 2MM
Posts: 1,567
I recently had a ticket that was changed many times. In the cases where I was due a refund that would process, but not for credits. The agent would say I'd receive an ETC either by email or mail - which seemed weird but I've heard stranger things before. Long story short, upon my return I called up and the agent I landed sort of groaned when she looked at the booking history but was otherwise pleasant or had me on hold. At the end of the call she started laughing and told me her colleague taught her a new tool which automatically can see all the refunds you are due as credits, and she thanked me for presenting her such a complexity of changes that in turn ended up with her learning about a short cut tool she was previously unaware of. So there is a way to figure out credit. Whether whoever you talk to knows it is another matter. Certainly worthwhile to make the call - I ended with a total of $4700 back in 4 ETCs
#4
FlyerTalk Evangelist
Original Poster
Join Date: Feb 2003
Location: Depends on the day!
Programs: Marriott/Lifetime Titanium Hyatt/Explorist, Hilton/Silver, IHG Spire,UA Gold
Posts: 17,829
I recently had a ticket that was changed many times. In the cases where I was due a refund that would process, but not for credits. The agent would say I'd receive an ETC either by email or mail - which seemed weird but I've heard stranger things before. Long story short, upon my return I called up and the agent I landed sort of groaned when she looked at the booking history but was otherwise pleasant or had me on hold. At the end of the call she started laughing and told me her colleague taught her a new tool which automatically can see all the refunds you are due as credits, and she thanked me for presenting her such a complexity of changes that in turn ended up with her learning about a short cut tool she was previously unaware of. So there is a way to figure out credit. Whether whoever you talk to knows it is another matter. Certainly worthwhile to make the call - I ended with a total of $4700 back in 4 ETCs