Unable to waitlist for upgrades within 24 hours of departure
Dec 16, 2018, 7:56 am
#62
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There is something missing here. Maybe the connection (through flight #?) wasn't available.
-RM
Dec 16, 2018, 8:05 am
#63
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HUCA did not help either.
You cannot apply a GPU online within 24 hours.
The connecting flight indeed was not available, but it was not a through flight number. The argument was the entire route needs to be available to use a GPU day of travel. 3 agents said the same thing, did not try a 4th time.
How is that possible? You will clear immediately. Did the agent refuse to apply it or did the website break? Because if the agent says no you just do it through the web and you will clear immediately.
There is something missing here. Maybe the connection (through flight #?) wasn't available.
-RM
There is something missing here. Maybe the connection (through flight #?) wasn't available.
-RM
The connecting flight indeed was not available, but it was not a through flight number. The argument was the entire route needs to be available to use a GPU day of travel. 3 agents said the same thing, did not try a 4th time.
Dec 16, 2018, 10:01 am
#64
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Well that's a different issue. But they were still wrong.
Dec 16, 2018, 7:49 pm
#65
Join Date: May 2012
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HUCA did not help either.
You cannot apply a GPU online within 24 hours.
The connecting flight indeed was not available, but it was not a through flight number. The argument was the entire route needs to be available to use a GPU day of travel. 3 agents said the same thing, did not try a 4th time.
You cannot apply a GPU online within 24 hours.
The connecting flight indeed was not available, but it was not a through flight number. The argument was the entire route needs to be available to use a GPU day of travel. 3 agents said the same thing, did not try a 4th time.
Dec 16, 2018, 9:50 pm
#66
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Dec 16, 2018, 10:00 pm
#67
Join Date: Apr 2016
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I called 1K line to claim a FC seat on IAD-SFO about 1 hour before departure when I saw PZ space. The agent got me the seat just before boarding began and I left LH lounge immediately afterward. I did not need to talk to another agent. PZ0 for SFO-SLC for the second segment of this one-way ticket. GPU may work differently, who knows.
Dec 16, 2018, 10:02 pm
#68
Join Date: Dec 2017
Location: SF Bay Area
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You can apply a GPU for waitlist within 24 hours but only at the airport!
I’ve done this a few times myself for last minute GPU and RPU requests.
I’ve done this a few times myself for last minute GPU and RPU requests.
Dec 16, 2018, 10:07 pm
#69
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You mean you've found an agent who is willing to do it. It is against the rules, but there is no block in the system that prevents it from being done, either at the airport or by a phone agent.
Dec 16, 2018, 10:49 pm
#70
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,461
HUCA did not help either.
You cannot apply a GPU online within 24 hours.
The connecting flight indeed was not available, but it was not a through flight number. The argument was the entire route needs to be available to use a GPU day of travel. 3 agents said the same thing, did not try a 4th time.
You cannot apply a GPU online within 24 hours.
The connecting flight indeed was not available, but it was not a through flight number. The argument was the entire route needs to be available to use a GPU day of travel. 3 agents said the same thing, did not try a 4th time.
Dec 16, 2018, 11:09 pm
#71
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As others have already responded, if you want to apply an instrument (RPU or GPU) within 24 hours of departure, your best bet is to ask an agent at the airport. I've been most successful asking counter agents at the C74 EWR UC - also helps if you already had a flight/segment with an instrument applied and then doing a SDC to another and asking them to apply an instrument to the SDC flight/segment as well.
David
David
Dec 17, 2018, 1:15 am
#72
Join Date: Dec 2017
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However, the agents at the United Club or airport Customer Service counters have not been able to in my experience.
Dec 17, 2018, 1:20 am
#73
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Join Date: Oct 2001
Location: Austin, TX
Posts: 21,405
New waitlist requests for Global Premier Upgrades can be made until 24 hours prior to departure.
- New waitlist requests for Global Premier Upgrades will be accepted until 24 hours prior to departure.
- Waitlisting is permitted. Travelers placed on a waitlist are prioritized according to the Premier status of the traveler. If the request includes multiple travelers, then priority is based on the highest Premier status on the reservation. Waitlists are processed based on Premier status of the traveler, then fare class, then time of request. All waitlists expire 24 hours before trip departure.
New waitlist requests for Regional Premier Upgrades can be made until 24 hours prior to departure.
- New waitlist requests for Regional Premier Upgrades can be made until 24 hours prior to departure.
- Waitlisting is permitted. Travelers placed on a waitlist are prioritized according to the Premier status of the traveler. If the request includes multiple travelers, then priority is based on the highest Premier status on the reservation. Waitlists are processed based on Premier status of the traveler, then fare class, then time of request. All waitlists expire 24 hours before trip departure.
Dec 17, 2018, 1:52 am
#74
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Join Date: Jun 2005
Posts: 57,592
Correct. I had an agent do it for me once, and I was extremely grateful that she overlooked the rule.
Dec 17, 2018, 2:04 am
#75
Join Date: Dec 2017
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With one exception....
I once had a phone agent who somehow got in touch with an airport desk to get me on but that was exceptional.
At the airport, however, it’s never been a problem.