Glass found in the ice cream, so no sundaes in Business. [Some Back: 2 June 2017]
Apr 23, 2017, 5:16 pm
#46
Join Date: May 2014
Location: DMV
Posts: 2,092
I know Delta also offers sundaes..why not copy whatever they do to not have glass shards..
Apr 30, 2017, 10:54 pm
#47
Join Date: Jan 2015
Posts: 63
I would gladly accept those delicious oven/microwaved chocolate chip cookies over ice cream 
May 2, 2017, 8:51 pm
#48
Join Date: Jan 2017
Location: SFO
Programs: UA GS
Posts: 80
In the last three weeks, I haven't had the sundae for the last two flights to/ from SFO to FRA and LHR. They seemed to think it's a temporary thing but don't know why they don't have it. Hoping they get this back soon. 
May 2, 2017, 10:33 pm
#49
Join Date: Jul 2013
Location: MRY - CNX - TXL
Programs: UA 1K / *G / Marriott PE / Expedia Gold+ / Hertz PC
Posts: 7,058
The glass was breaking from being too cold with the dry ice. Assuming it's on hold until they source new ice cream bowls.
May 5, 2017, 2:37 pm
#50
Join Date: Dec 2004
Location: BOS<>NYC<>BKK
Programs: UA 4.3MM LT-GS; AA1MM; Amtrak SE; MAR LT TITAN; PC Plat; HIL DIA; HYA GLOB
Posts: 4,392
UA895 ORD-HKG, in F: mango sorbet. Still no sundae.
May 5, 2017, 3:42 pm
#51
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
HNL-SFO in F - Dave's vanilla ice cream served in a paper cup. Was actually quite tasty, and went well with an after-lunch liquor.
May 5, 2017, 4:26 pm
#52
Join Date: Apr 2009
Location: Houston
Programs: UA GS 2.6MM & Lifetime UC, Qantas Platinum, Hilton Lifetime Diamond, Bonvoy Platinum, HawaiianMiles
Posts: 8,695
i.e. same as a domestic flight
Ahhhh like the old CO Hawai'i flights with printed menus and barcaloungers. Those were the days.
Ahhhh like the old CO Hawai'i flights with printed menus and barcaloungers. Those were the days.
May 5, 2017, 4:39 pm
#53
Join Date: May 2016
Location: SLC
Programs: United Gold, Hilton Silver, Hertz President's Circle
Posts: 768
Why not just serve the sundaes in paper instead of glass?
May 5, 2017, 5:09 pm
#54
Join Date: Feb 2008
Programs: 6 year GS, now 2MM Jeff-ugee, *wood LTPlt, SkyPeso PLT
Posts: 6,526
).Anyone paying money for their flight, as I did, will think United is a cheap-low class airline for serving such a cheap-o dessert.
May 5, 2017, 7:32 pm
#55
Join Date: May 2008
Programs: UA/CO GS, PP, MM
Posts: 360
I flew PS the other day and was surprised by the cheapness of it all. Cheapo Sorbet, what you would find in Y on an international flight (on a quality Airline ).
Anyone paying money for their flight, as I did, will think United is a cheap-low class airline for serving such a cheap-o dessert.
).Anyone paying money for their flight, as I did, will think United is a cheap-low class airline for serving such a cheap-o dessert.
May 5, 2017, 7:35 pm
#56
Join Date: Sep 2013
Location: CHS
Programs: UA GS, Bonvoy Amabassador, Hertz PC
Posts: 2,589
We used to live up the hill from Daves. We are visiting this July and that was the first place my wife asked if I remember how to find......
May 5, 2017, 9:40 pm
#57
Join Date: Aug 2008
Location: PHL
Programs: UA 1K 1MM, Marriott Gold, IHG Platinum, Raddison Platinum, Avis Presidents Club
Posts: 5,271
what happened to the old bowl/cups? did they throw them all away?
May 5, 2017, 11:37 pm
#58
Join Date: Feb 2008
Programs: 6 year GS, now 2MM Jeff-ugee, *wood LTPlt, SkyPeso PLT
Posts: 6,526
I get they have a problem with the bowls. But they needed to get creative fast, not serve coach deserts.
This is NOT going to leave a sweet taste in the mouths of customers trying/re-trying United's new "Polaris" service....
May 5, 2017, 11:40 pm
#59
Join Date: Jul 2013
Location: MRY - CNX - TXL
Programs: UA 1K / *G / Marriott PE / Expedia Gold+ / Hertz PC
Posts: 7,058
It is so United, they are rolling out this new "Polaris service is great" campaign and desert, which is a key point in the customer experience is just crap. I get better ice cream in Y on ANA, JAL, or a host of foreign carriers.
I get they have a problem with the bowls. But they needed to get creative fast, not serve coach deserts.
This is NOT going to leave a sweet taste in the mouths of customers trying/re-trying United's new "Polaris" service....
I get they have a problem with the bowls. But they needed to get creative fast, not serve coach deserts.
This is NOT going to leave a sweet taste in the mouths of customers trying/re-trying United's new "Polaris" service....
May 5, 2017, 11:52 pm
#60
Join Date: Dec 2015
Programs: UA 1K
Posts: 90
ORD - PVG today
Polaris Business
Polaris Business
Last edited by roxie; May 6, 2017 at 12:38 am