Glass found in the ice cream, so no sundaes in Business. [Some Back: 2 June 2017]
Apr 20, 2017, 9:19 am
#31
Join Date: Mar 2003
Location: Los Angeles, CA
Programs: UA 1K 1MMer & LT UC (when flying UA); Hyatt Credit Cardist; HHonors Diamond; Marriott Gold via UA 1K
Posts: 6,956
It does not seem to impact the US premium cabins. Sundaes have been served in a different glassware. At least I had my Sundae a few days ago on a PS flight. Others may have updated information.
Edit to include update:
just saw saw a post in the Let's Eat Domestic Thread, and someone had ice cream tub on a regular domestic F cabin instead of Sundae. Not sure it affects PS flights.
Edit to include update:
just saw saw a post in the Let's Eat Domestic Thread, and someone had ice cream tub on a regular domestic F cabin instead of Sundae. Not sure it affects PS flights.
Apr 20, 2017, 11:04 am
#32
Join Date: Apr 2009
Location: Houston
Programs: UA GS 2.6MM & Lifetime UC, Qantas Platinum, Hilton Lifetime Diamond, Bonvoy Platinum, HawaiianMiles
Posts: 8,693
Yesterday:
Cheesecake ice cream cup ICN-SFO
Mango sorbet cup SFO-IAH
I want my sundae!
Cheesecake ice cream cup ICN-SFO
Mango sorbet cup SFO-IAH
I want my sundae!
Last edited by kirkwoodj; Apr 20, 2017 at 11:04 am Reason: typo
Apr 20, 2017, 12:25 pm
#33
Join Date: Jan 2005
Location: New York, NY
Programs: UA, AA, DL, Hertz, Avis, National, Hyatt, Hilton, SPG, Marriott
Posts: 9,450
i was told the same thing HKG ---> EWR last friday when they served small cups of a local ice cream. my understanding, based on proactive flight attendant comments, was that the ice cream and the glass bowl were catered together as one unit from one vendor and that the vendor was haagen dazs.
The ice cream scoops are portioned at the flight kitchen, placed into the bowls, and provisioned with dry ice. The returned bowls on the other end are sanitized and reused in the same process. Part of the issue comes when the ice cream is served too quickly after taking the bowls off dry ice, which causes it to be rock-hard. Pax then start use too much force to spoon out the ice cream, and the glass breaks. This is probably exacerbated by the shape of the bowls, as the opening is a bit smaller in circumference than the rest of the bowl at its fullest diameter. As qukslvr619 correctly notes, this was an issue when using the BF stemmed tumblers for the sundae service, leading to the sturdier and better-designed sundae glasses still used in the domestic network.
Apr 20, 2017, 12:59 pm
#34
Join Date: Sep 2013
Location: IAD/ARN
Programs: UA Plat/*G, Marriott LT Gold, Global Entry
Posts: 164
Bummer - the sundaes were my favorite part of United F/J catering 
Glad I got one when I flew home from NRT last week.
Glad I got one when I flew home from NRT last week.
Apr 20, 2017, 1:25 pm
#35
Join Date: Sep 1999
Location: Los Angeles
Programs: UA 1K, AA 2MM, Bonvoy LT Plt, Mets fan
Posts: 5,073
No sundaes ex-TLV on Tuesday, or on PS to lax Tuesday night.
Apr 21, 2017, 4:15 pm
#36
Join Date: Oct 2002
Location: Port St Lucie, FL, UA1K since 1994 and 3mm, Delta 1mm
Programs: Marriott Titanium Life, Hilton Gold
Posts: 566
The two pieces of chocolate as a gift well... we flew from ACC-BRU on Brussels and they gave out a full box of chocolates.. Nice...
The UA FA's were the laziest group I have seen in a while. Did not even hand out bottled water, When I went to the back they grumbled -- like I was disturbing their conversation. Guess I was.
Apr 22, 2017, 8:22 pm
#37
Join Date: May 2002
Location: US
Programs: UA GS 2MM
Posts: 1,737
Just finished an AMS-ORD trip in Polaris Business and was told that the sundaes are temporarily not available due to glass breakage issues with the serving globes. According to our flight attendant, the new globe serving bowls were cracking and left shards of glass in the ice cream therefore the sundae sevice was removed. In its place however was the economy class ice cream in paper cups with no toppings. Anyone else experiment this?
Apr 23, 2017, 9:09 am
#39
Join Date: Apr 2010
Programs: AA PP, UA 1K/MM, WoH Globalist, HH Gold
Posts: 1,196
It does not seem to impact the US premium cabins. Sundaes have been served in a different glassware. At least I had my Sundae a few days ago on a PS flight. Others may have updated information.
Edit to include update:
just saw saw a post in the Let's Eat Domestic Thread, and someone had ice cream tub on a regular domestic F cabin instead of Sundae. Not sure it affects PS flights.
Edit to include update:
just saw saw a post in the Let's Eat Domestic Thread, and someone had ice cream tub on a regular domestic F cabin instead of Sundae. Not sure it affects PS flights.
Single flavor tub of brand never heard of mango sorbet offered. Had to wait half an hour before it thawed enough to use the metal spoon to chip away at it
Apr 23, 2017, 10:48 am
#40
Join Date: Dec 2002
Location: Texas
Posts: 640
The last time I was offered the sundae was on 4/12 SFO-HGH. The return on 4/20 PEK-IAD had only the paper carton of ice cream.
Apr 23, 2017, 10:59 am
#41
Join Date: Sep 2010
Location: Arlington, VA
Posts: 397
I'll just say it's about time. Can't say anything more than that, unfortunately.
Oh, and I'll leave this here: http://cookcountyrecord.com/stories/...ntaining-glass
Oh, and I'll leave this here: http://cookcountyrecord.com/stories/...ntaining-glass
Last edited by WineCountryUA; Apr 23, 2017 at 11:06 am Reason: merging consecutive posts by same member
Apr 23, 2017, 12:15 pm
#42
Join Date: Sep 2013
Location: IAH
Programs: Marriott Plat, Hyatt Globalist, DL Plat, UA Silver
Posts: 4,043
They should at least give us haagen dazs in the meanwhile not generic ice cream.
Apr 23, 2017, 12:52 pm
#43
Join Date: Jul 2005
Posts: 2,324
I too had the ginger ice cream FRA-SFO.
I asked for 2 of them, and crushed up the macaroons and little cheesecakes and put them into the ice cream. Deliacious
I asked for 2 of them, and crushed up the macaroons and little cheesecakes and put them into the ice cream. Deliacious
Apr 23, 2017, 3:56 pm
#44
Join Date: Jun 2006
Location: SJC/SFO
Programs: UA lifetime gold; Hilton Gold; Marriott/SPG Plat; Hyatt Discoverist
Posts: 2,954
Apr 23, 2017, 4:28 pm
#45
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