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United Airlines to refund fares to all Flight 3411 passengers

United Airlines to refund fares to all Flight 3411 passengers

Old Apr 15, 17, 10:31 am
  #31  
 
Join Date: Apr 2017
Posts: 12
Hopefully this will lead to a
Universal
passeNger
rIght
To
rEmain
boarDed
act passed by congress.
Ma Ga is offline  
Old Apr 15, 17, 1:18 pm
  #32  
 
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Sorry, what was so special that this plane gets full refund?

Was it the delays, I've experienced far longer delays?

Was it the drama and emotional stress?

Or just hoping for some good will and witness favoritism for what is sure big lawsuit for UA.
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Old Apr 15, 17, 1:29 pm
  #33  
 
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Originally Posted by chipmaster View Post
Sorry, what was so special that this plane gets full refund?

Was it the delays, I've experienced far longer delays?

Was it the drama and emotional stress?

Or just hoping for some good will and witness favoritism for what is sure big lawsuit for UA.

Some guesses:

1. Damage control.

2. Attempt at ginning up some PR in a week whereby they keep shooting themselves in the foot.

3. Seeking to stave off lawsuits from other pax on board that flight for emotional distress, etc. by agreeing not to sue.

4. Perhaps seeking to prevent future "in person" pax reports from those aboard that flight to media?

I certainly doubt they are offering "refunds" out of a kind gesture.
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Old Apr 15, 17, 1:33 pm
  #34  
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For most passengers, a UA$500 voucher (or worse, multiple vouchers with a total value of UA$500, of course all with a one year expiration date) isn't equivalent to refund of the fare in US$ ("cash") to the original form of payment.
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Old Apr 15, 17, 1:55 pm
  #35  
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Originally Posted by MSPeconomist View Post
For most passengers, a UA$500 voucher (or worse, multiple vouchers with a total value of UA$500, of course all with a one year expiration date) isn't equivalent to refund of the fare in US$ ("cash") to the original form of payment.
Depends on the pax. Refund to OFOP isn't worth much to OPMers.
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Old Apr 15, 17, 2:41 pm
  #36  
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Originally Posted by mduell View Post
Depends on the pax. Refund to OFOP isn't worth much to OPMers.
True, but I was thinking more in terms of the cost to UA. There are reports that UA estimates a breakage rate of 75% for such vouchers, so that UA$500 = US$125. That's not very much, even if the person only paid a couple hundred dollars for the ticket.

Also, with respect to the OPM situation, some companies would expect the employee to report and possibly return the payment.
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