Lost business fall-out from Flight UA3411
Apr 13, 2017, 7:10 pm
#181
Join Date: Sep 2013
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Apr 13, 2017, 7:13 pm
#182
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Apr 13, 2017, 7:27 pm
#183
Join Date: May 2012
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My HK friends on Facebook are not happy with United. All of my Asian friends on Facebook are unhappy with United.
Apr 13, 2017, 7:30 pm
#184
Join Date: Apr 2004
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At ORD I believe all the United gate agents are mainline employees, so depending on seniority they currently earn between $13.75 an hour (new hire) to $29.87 an hour for an agent who's worked 11 years or more (that's the top out).
The union contract is here if you're interested in wonky labor relations jargon like I am:
http://iam141.org/wp-content/uploads...tract_2016.pdf
The union contract is here if you're interested in wonky labor relations jargon like I am:
http://iam141.org/wp-content/uploads...tract_2016.pdf
Apr 13, 2017, 7:39 pm
#185
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No one deserves to be beat up by thugs, but playing the race card is no better
Apr 13, 2017, 7:48 pm
#186
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Doubt anyone thinks that the computer was programmed with a racist selection criteria. More likely the thought is that once selected by whatever algorithm, the treatment by the police officer would have been different if it had been a customer of another race. Whether that is true, we presumably don't know.
Apr 13, 2017, 7:51 pm
#187
Join Date: Dec 2009
Posts: 350
Haha I'm sure United will love this since you and your coworkers will no-show on non-refundable tickets so they'll get to double dip on overbookings. If you don't mind saying, what is the name of your company? I'll be sure to avoid investing in them if they're publicly traded due to how quick they are to squander funds.
Apr 13, 2017, 7:53 pm
#188
Join Date: May 2014
Location: DMV
Posts: 2,092
In my experience, Asian countries tend to be hyper-sensitive to any perceived worse treatment their nationals receive. Whether that is because they themselves might be 'supremacists' as far as their own people are concerned or because every bad thing that was ever done to an Asian nation's citizen was caused by racism, who knows.
Apr 13, 2017, 7:57 pm
#189
Join Date: May 2012
Location: HNL
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Not an exact analogy either. There are rules in the contact with UA that define conditions under which UA can modify what you "purchased" (transportation). E.g., they can cancel the flight and move you to another one (you can then ask for a refund). They can reschedule the flight time and you can under certain conditions ask for a refund or alternative reaccommodation. They can even cancel the route entirely and just give you the money back. "We don't fly to Louisville anymore, sorry. Here's your $200." Or they can discover that they have more ticketed passengers than available seats.
To your point, I am now reading that UA may have broken its contract of carriage rules with the passenger. UA didn't follow its own rules.
From United:
https://www.united.com/web/en-US/con...iage.aspx#sec1
Oversold Flight means a flight where there are more Passengers holding valid confirmed Tickets that check-in for the flight within the prescribed check-in time than there are available seats.
The person has a ticket and is seated, it becomes RULE 21 REFUSAL OF TRANSPORT:
https://www.united.com/web/en-US/con...age.aspx#sec21
The flight was not oversold. There were no weather, mechanical, or security issues. He was not failing to comply with flight duties (seatbelt, laptops, phones, etc..).
Apr 13, 2017, 8:01 pm
#190
Join Date: Dec 2009
Posts: 350
Wonder what would have happened if this had been a Chinese carrier at a Chinese airport.
How would Chinese carriers and authorities handle a passenger not willing to deplane?
Reminded of http://www.telegraph.co.uk/news/worl...d-flights.html
How would Chinese carriers and authorities handle a passenger not willing to deplane?
Reminded of http://www.telegraph.co.uk/news/worl...d-flights.html
Apr 13, 2017, 8:09 pm
#191
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I do believe it is getting even more press in Asia because he is Asian. Just like, Why does press in the USA go up when an American dies overseas vs non-Americans dying overseas?
I believe most Asians are disgusted by it because they can't fathom a top tier Asian airline like Cathay Pacific, Japan Airlines, ANA, Singapore Airlines, Korean Air, etc... doing something like this.
Apr 13, 2017, 8:26 pm
#192
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Do you remember when an outrage meant that United extended elite status for some people?
http://www.flyertalk.com/forum/unite...n-outrage.html
I still chuckle when I remember that post from so long ago! Perspective!
http://www.flyertalk.com/forum/unite...n-outrage.html
I still chuckle when I remember that post from so long ago! Perspective!
Apr 13, 2017, 8:28 pm
#193
Suspended
Join Date: Mar 2002
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Good for you. The bad news is UA couldn't care less about you (or me).
Apr 13, 2017, 8:33 pm
#194
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Especially as you gave them money without them having to provide you any service by canceling non-refundable tickets. That is just crazy to throw money away like that.
Apr 13, 2017, 8:45 pm
#195
Join Date: Jan 2015
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Speaking of Apple, that's a company with a documented record of having products built by sweatshop laborers working unconscionably long hours. Was there a social media firestorm of people saying that people who continued to buy iPhones and iPads had no morals? I guess Apple's bad behavior doesn't hit as close to home for the average consumer as United's. Interesting priorities.