So how does UA win back the flying public? (Beyond the obvious)
Apr 25, 2017, 12:48 pm
#391
Join Date: Feb 2008
Programs: 6 year GS, now 2MM Jeff-ugee, *wood LTPlt, SkyPeso PLT
Posts: 6,526
Apparently United ads were pulled completely out of the Tribeca Film Festival after audience laughter was causing disruptions in multiple screenings.
http://www.hollywoodreporter.com/ram...estival-997070
http://www.hollywoodreporter.com/ram...estival-997070
Apr 25, 2017, 1:36 pm
#392
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 10,159
Very interesting example of how bad the brand damage is. If I was United, I would be very worried, and would pull all advertising until I can due my April 30 big reveal.... Typical crisis management folks will have a business pull advertising, I wonder if UA has engaged anyone or has any idea of how to handle these type of issues.
On another interesting note, I caught a snippet of an interview with John Kasich on one of the morning shows. He referenced "the United thing" as an example of how people don't feel connected to each other.
While I am not sure it is an apt analogy for his purpose, it does show the "legs" of this. If it becomes a part of the everyday lexicon, it will cement United as the epitome of callous and unreasonable corporate actions.
Apr 26, 2017, 7:23 am
#393
Join Date: Aug 2007
Location: Chicago: ORD, MDW
Programs: United Million Mile Flyer, Hilton Silver, Marriott Gold, DL, AA WN
Posts: 514
United could re-invent customer service - even if it is expensive.
United could re-invent Mileage Plus to do what it was intended to do: reward loyalty - and not just to those who are able to spend big money for services.
United could re-invent Mileage Plus to do what it was intended to do: reward loyalty - and not just to those who are able to spend big money for services.
Apr 26, 2017, 7:32 am
#394
Join Date: Jan 2010
Location: Aussie in ORD
Programs: Marriott Plat, Ua Gold, GE.. Sucker for punishment
Posts: 4,237
Ok, this is not a business plan.. some of these may end up being pie in the sky:
1) be an airline, not a credit card reward company.
2) Keep going with UC improvements. Visiting ORD B6 is a genuine pleasure now.
2 b): Put showers in at several key locations that receives long haul traffic.. I was horrified when I found out my wife could not use *G lounge in LAX after SYD-LAX (we were party of three in Polaris, so I could only guest my daughter)
3) Overbooking is not going away.. But there should be much more training of dealing with the situation and United needs to empower gate agents to make things right...
Actually this is it..
Train and empower staff, especially gate agents to make things right when a passenger had been inconvenienced at the fault of United
United has made some positive steps lately, drinks in economy on TATL is one.. Food and drink in any flight for 1K.
OH.. and I would love to see them rewind the latest increase in milage costs for premium cabins.. Or drastically improve the availability of savers.
OR
How about dropping W requirement for GPU (we can dream?)
Apr 26, 2017, 9:01 am
#395
Join Date: Oct 2016
Location: Chicago, IL
Programs: United Platinum, Marriott/SPG Platinum
Posts: 40
My top 4:
1) Provision to waive the $12,000 spend requirement to make Premier 1K status
2) Rollover PQMs
3) Broader mileage upgrade co-pay exemptions
4) Open up hard product Biz Polaris saver awards
1) Provision to waive the $12,000 spend requirement to make Premier 1K status
2) Rollover PQMs
3) Broader mileage upgrade co-pay exemptions
4) Open up hard product Biz Polaris saver awards
Last edited by Points Fitness; Apr 26, 2017 at 9:06 am
Apr 26, 2017, 10:39 am
#396
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA Plat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 16,842
Apr 26, 2017, 10:40 am
#397
Join Date: Oct 2009
Location: Austin, TX
Programs: AA LT Plat, UA 1k/1mm+, National EE, IC Plat, Bonvoy Gold
Posts: 2,605
Apr 26, 2017, 1:29 pm
#398
Join Date: Oct 2016
Location: Chicago, IL
Programs: United Platinum, Marriott/SPG Platinum
Posts: 40
Though of course, won't be holding my breath.. I just counted myself as part of the 'public' maybe I'm not. But if I were UA, i'd focus on loyals. The masses will come ago with fare prices for the most part. I guess yea, wrong thread... my bad
Apr 27, 2017, 6:27 am
#400
Join Date: Apr 2015
Posts: 74
Not as such ...
just back from a rt from iah-lhr using points. coach going over and business first back. going over the meal choices were pasta or chicken. I took the chicken. turned out to be an indian meal. since when did UA start serving indian food on iah-lhr? worst meal ever on UA. food coming back wasn't that great either.
Last edited by WineCountryUA; Apr 27, 2017 at 2:54 pm Reason: merging consecutive posts by same member -- please use multi-quote