Oct 13, 2019, 3:03 am
Last edit by: IBJoel
Adding a TSA / KTN / Redress numbers
To your account profile or other travel profiles in your account:
To your ticket:
To your account profile or other travel profiles in your account:
- Go to your UA MP Account Profile on united.com
- Select Personal Information
- Select Travel identification documents
To your ticket:
- Go to Reservations on united.com
- Go to Change or view reservations
- Select Manage Trip for the appropriate ticket
- Find "Known traveler number/Redress" and select Edit
Adding a TSA / KTN / Redress Pre check number to a UA ticket
Mar 24, 2017, 5:02 pm
#32
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
You can add any KTN to your UA profile and it will be applied to all future bookings and may be applied to existing bookings. If you have just received a KTN and have existing bookings, it is best to go into each booking and add it. You will see a field for a KTN next to the Redress #. Be certain to leave the Redress # blank.
Mar 24, 2017, 5:08 pm
#33
Join Date: May 2010
Location: AVP & PEK
Programs: UA 1K 1.8MM
Posts: 6,349
- united.com and login
- View Account (top right of page)
- on the bottom of the page under Profile: Edit Traveler Information
- click the plus sign in front of Known Traveler Number/Pass ID: enter your number
- click Continue on bottom of page
"If you are a U.S. citizen currently enrolled in any of the U.S. Customs and Border Protection Trusted Traveler programs (Global Entry™, NEXUS or SENTRI), please provide your Known Traveler Number or Pass ID. (You are not required to enter one of these numbers.) "
- View Account (top right of page)
- on the bottom of the page under Profile: Edit Traveler Information
- click the plus sign in front of Known Traveler Number/Pass ID: enter your number
- click Continue on bottom of page
"If you are a U.S. citizen currently enrolled in any of the U.S. Customs and Border Protection Trusted Traveler programs (Global Entry™, NEXUS or SENTRI), please provide your Known Traveler Number or Pass ID. (You are not required to enter one of these numbers.) "
Jun 26, 2019, 7:09 am
#36
Join Date: Aug 2009
Location: Left Coast
Posts: 862
Apologies for resurrecting this thread, but it seemed preferable to starting a new one.
A family member is enrolled in Global Entry and has their KTN entered in their UA profile. They are flying with a group on UA with a UA ticket and part of their itinerary has individual PNRs, but part is under a group reservation. The initial boarding pass for the individual leg did not have Pre-Check indicated, but when checking in to print luggage tags, it was entered into the kiosk during the transaction and the revised boarding pass did have Pre-Check indicated.
First-world problem, for sure, but why wasn't the KTN incorporated when the PNR was attached to this person's UA profile? Just wondering for future reference.
A family member is enrolled in Global Entry and has their KTN entered in their UA profile. They are flying with a group on UA with a UA ticket and part of their itinerary has individual PNRs, but part is under a group reservation. The initial boarding pass for the individual leg did not have Pre-Check indicated, but when checking in to print luggage tags, it was entered into the kiosk during the transaction and the revised boarding pass did have Pre-Check indicated.
First-world problem, for sure, but why wasn't the KTN incorporated when the PNR was attached to this person's UA profile? Just wondering for future reference.
Jun 26, 2019, 7:18 am
#37
Join Date: Apr 2005
Location: MBS/FNT/LAN
Programs: UA 1K, HH Gold, Mariott Gold
Posts: 9,630
Apologies for resurrecting this thread, but it seemed preferable to starting a new one.
A family member is enrolled in Global Entry and has their KTN entered in their UA profile. They are flying with a group on UA with a UA ticket and part of their itinerary has individual PNRs, but part is under a group reservation. The initial boarding pass for the individual leg did not have Pre-Check indicated, but when checking in to print luggage tags, it was entered into the kiosk during the transaction and the revised boarding pass did have Pre-Check indicated.
First-world problem, for sure, but why wasn't the KTN incorporated when the PNR was attached to this person's UA profile? Just wondering for future reference.
A family member is enrolled in Global Entry and has their KTN entered in their UA profile. They are flying with a group on UA with a UA ticket and part of their itinerary has individual PNRs, but part is under a group reservation. The initial boarding pass for the individual leg did not have Pre-Check indicated, but when checking in to print luggage tags, it was entered into the kiosk during the transaction and the revised boarding pass did have Pre-Check indicated.
First-world problem, for sure, but why wasn't the KTN incorporated when the PNR was attached to this person's UA profile? Just wondering for future reference.
Jun 26, 2019, 11:15 am
#39
Join Date: Aug 2009
Location: Left Coast
Posts: 862
No idea. I'm guessing the former.
No we did not. To be direct, if they had asked, I probably would have considered it as something not to be given, maybe a little like a social security number, probably because I was assuming that once the PNR was "claimed" by a UA profile with the KTN, all would proceed as when I purchase a ticket directly (Pre-Check would be indicated).
No we did not. To be direct, if they had asked, I probably would have considered it as something not to be given, maybe a little like a social security number, probably because I was assuming that once the PNR was "claimed" by a UA profile with the KTN, all would proceed as when I purchase a ticket directly (Pre-Check would be indicated).
Jun 26, 2019, 12:15 pm
#40
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,410
It doesn't work like that; the KTN is part of the PNR and is not changed when you add the PNR to your list of trips (or add your FF account).
Jun 26, 2019, 12:31 pm
#41
Join Date: Jun 2014
Programs: UA MM
Posts: 4,124
No idea. I'm guessing the former.
No we did not. To be direct, if they had asked, I probably would have considered it as something not to be given, maybe a little like a social security number, probably because I was assuming that once the PNR was "claimed" by a UA profile with the KTN, all would proceed as when I purchase a ticket directly (Pre-Check would be indicated).
No we did not. To be direct, if they had asked, I probably would have considered it as something not to be given, maybe a little like a social security number, probably because I was assuming that once the PNR was "claimed" by a UA profile with the KTN, all would proceed as when I purchase a ticket directly (Pre-Check would be indicated).
edit: To hopefully make a clearer answer, I don't think United ever "claims" a profile. It has a profile by the passenger providing a Mileage Plus number (often through being logged into their Mileage Plus account).
Last edited by JimInOhio; Jun 26, 2019 at 12:37 pm
Oct 13, 2022, 12:18 pm
#42
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Gold (1MM), Marriott LTT
Posts: 10,344
First time for me.
I'm flying on an award ticket tomrw fully booked through United. Went to check-in today and noticed something odd during OLCI...a link that said "Add TSA PreCheck". Huh? So I clicked on it and added my KTN (which is absolutely tied to my UA profile) and the option went away and my BPs had PreCheck. I'm assuming if I hadn't noticed this that my BPs would not have PreCheck. No clue how this reservation is missing my KTN as I've had it for years and I just returned from another award ticket a few days ago that had no issues.
One off or is something broken?
-RM
I'm flying on an award ticket tomrw fully booked through United. Went to check-in today and noticed something odd during OLCI...a link that said "Add TSA PreCheck". Huh? So I clicked on it and added my KTN (which is absolutely tied to my UA profile) and the option went away and my BPs had PreCheck. I'm assuming if I hadn't noticed this that my BPs would not have PreCheck. No clue how this reservation is missing my KTN as I've had it for years and I just returned from another award ticket a few days ago that had no issues.
One off or is something broken?
-RM
Oct 13, 2022, 12:28 pm
#43
FlyerTalk Evangelist
Join Date: Nov 2009
Location: Northeast Kansas | Colorado Native
Programs: Amex Gold/Plat, UA *G, Hyatt Globalist, Marriott LT Gold, NEXUS, TSA Disparager Unobtanium
Posts: 21,603
First time for me.
I'm flying on an award ticket tomrw fully booked through United. Went to check-in today and noticed something odd during OLCI...a link that said "Add TSA PreCheck". Huh? So I clicked on it and added my KTN (which is absolutely tied to my UA profile) and the option went away and my BPs had PreCheck. I'm assuming if I hadn't noticed this that my BPs would not have PreCheck. No clue how this reservation is missing my KTN as I've had it for years and I just returned from another award ticket a few days ago that had no issues.
One off or is something broken?
-RM
I'm flying on an award ticket tomrw fully booked through United. Went to check-in today and noticed something odd during OLCI...a link that said "Add TSA PreCheck". Huh? So I clicked on it and added my KTN (which is absolutely tied to my UA profile) and the option went away and my BPs had PreCheck. I'm assuming if I hadn't noticed this that my BPs would not have PreCheck. No clue how this reservation is missing my KTN as I've had it for years and I just returned from another award ticket a few days ago that had no issues.
One off or is something broken?
-RM
Oct 13, 2022, 1:38 pm
#44
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,460
First time for me.
I'm flying on an award ticket tomrw fully booked through United. Went to check-in today and noticed something odd during OLCI...a link that said "Add TSA PreCheck". Huh? So I clicked on it and added my KTN (which is absolutely tied to my UA profile) and the option went away and my BPs had PreCheck. I'm assuming if I hadn't noticed this that my BPs would not have PreCheck. No clue how this reservation is missing my KTN as I've had it for years and I just returned from another award ticket a few days ago that had no issues.
One off or is something broken?
-RM
I'm flying on an award ticket tomrw fully booked through United. Went to check-in today and noticed something odd during OLCI...a link that said "Add TSA PreCheck". Huh? So I clicked on it and added my KTN (which is absolutely tied to my UA profile) and the option went away and my BPs had PreCheck. I'm assuming if I hadn't noticed this that my BPs would not have PreCheck. No clue how this reservation is missing my KTN as I've had it for years and I just returned from another award ticket a few days ago that had no issues.
One off or is something broken?
-RM
(I think I posted about this already, but it must have been a different thread.)
Dec 3, 2022, 3:09 pm
#45
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,460
Checkin KTN prompt was useful
I had a bizarre experience in which the new prompt was quite useful.
Went to check in with app for an itinerary with a couple of connections. Got through to the last screen, and while 'please wait'-ing, app crashed. Opened app again, did the view boarding pass option, and there was the dreaded 'you did not receive pre-' message. But when I looked at the BPs, it was only the first one without, and the other two had it. Of course the first one is the one that matters.
So I tried the add KTN prompt in the check-in flow, and that managed to flip pre back on for my first BP.
I think if I had tried undo check in and redo, it might have worked too, but this was much easier.
Went to check in with app for an itinerary with a couple of connections. Got through to the last screen, and while 'please wait'-ing, app crashed. Opened app again, did the view boarding pass option, and there was the dreaded 'you did not receive pre-' message. But when I looked at the BPs, it was only the first one without, and the other two had it. Of course the first one is the one that matters.
So I tried the add KTN prompt in the check-in flow, and that managed to flip pre back on for my first BP.
I think if I had tried undo check in and redo, it might have worked too, but this was much easier.