Mar 7, 2017, 2:18 pm
Last edit by: WineCountryUA
related past thread - ANA/NH change to Amadeus impacts–UA not showing NH award space/ANA award tools broken (Restored) (April 2015)
Internal Japan awards -- Issues booking UA MP award flights within Japan
Internal Japan awards -- Issues booking UA MP award flights within Japan
UA award booking questions / issues / experiences for ANA (NH)
Mar 6, 2019, 8:22 pm
#91
Join Date: Feb 2013
Location: Hilton, Hyatt House, Del Taco
Posts: 5,378
Int'l award seat on ANA almost extinct?
For the longest time, every summer our family of 4 would fly one way free TPAC on ANA using UA miles (saver economy). Usually SEA or YVR. For the first time last summer, I couldn't find any availability on ANA. Plenty of options on UA and AC available, though. So I had to settle for returning on UA via SFO.
Now I'm looking for award seat on ANA from HKG-TYO this Dec and next Jan. Can't find anything.
Is it just me, or have other folks noticed similar thing with award availability on ANA?
Now I'm looking for award seat on ANA from HKG-TYO this Dec and next Jan. Can't find anything.
Is it just me, or have other folks noticed similar thing with award availability on ANA?
Mar 6, 2019, 8:36 pm
#92
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,821
Mar 6, 2019, 9:10 pm
#93
Join Date: Feb 2013
Location: Hilton, Hyatt House, Del Taco
Posts: 5,378
There was an issue for a couple of weeks in February that has since been resolved
Apr 10, 2019, 7:35 pm
#94
Join Date: Apr 2012
Location: SFO
Programs: AS MVP Gold 75K, UA Gold, Marriott LTT, Avis President's Club
Posts: 1,539
Are there still problems with NH awards? Expert flyer is showing me 2 seats in O on NRT-SFO for a particular date. However, I called UA twice and they only see 1. Anybody else having this issue?
Apr 10, 2019, 9:16 pm
#95
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,446
EF won't necessarily give an accurate display of what's available through UA. What does .com say?
Apr 11, 2019, 8:41 am
#96
Join Date: Apr 2012
Location: SFO
Programs: AS MVP Gold 75K, UA Gold, Marriott LTT, Avis President's Club
Posts: 1,539
MNL-NRT
EF: Only 2 X seats
.com: Nothing
Agent: 1 X and 1 I
NRT-SFO
EF: 2 O seats
.com: Nothing (not even 1)
Agent: 1 X seat and1 O
I don't know what to believe! I also made some BR alerts for 2. Hoping one of those hit.
Edit: sorry for the duplicate post. Mobile is acting up.
Jun 25, 2019, 8:42 pm
#97
Join Date: Sep 2013
Posts: 9
Travel partner award booking on ANA...how?
How do you book an award through travel partners on ANA mileage program. If I go through award booking option I can see the flights I want and it allows me option to book but when I try it says insufficient miles. It doesn't seem to recognize my star alliance united miles. Am I missing something, (note the miles in my united program were recently transferred in if that makes a difference).
Jun 25, 2019, 9:01 pm
#98
Join Date: May 2001
Location: exUA1K, UA MM, lifetime UA1P, AA MM, HH Diamond, Marriott Gold
Posts: 3,731
Awards issued BY the ANA program can only be paid for with ANA miles. Note that these flights may be flown by other carriers.
Similarly, UA miles must be used to pay for awards issued by UA's program. And the UA issued awards may be flown by other carriers.
Pooling of most different airline programs is not allowed. (BA and IB Avios my be exceptions since they allow transfers)
However, it makes no difference if the miles were accrued by flying or transferred from Chase or Amex or hotel programs.
Similarly, UA miles must be used to pay for awards issued by UA's program. And the UA issued awards may be flown by other carriers.
Pooling of most different airline programs is not allowed. (BA and IB Avios my be exceptions since they allow transfers)
However, it makes no difference if the miles were accrued by flying or transferred from Chase or Amex or hotel programs.
Jun 26, 2019, 11:47 am
#99
Join Date: Sep 2013
Posts: 9
I thought you can book a star alliance partner on ANA website, since united is one of their partners and I have the required miles I thought you could book through ANA, I'm terribly confused as I've never book an award before. Every website is saying that if you have united miles you can just book through ANA for a star alliance partner??
Jun 26, 2019, 12:07 pm
#100
Join Date: Apr 2017
Location: WAS
Programs: Free Agent
Posts: 1,757
I thought you can book a star alliance partner on ANA website, since united is one of their partners and I have the required miles I thought you could book through ANA, I'm terribly confused as I've never book an award before. Every website is saying that if you have united miles you can just book through ANA for a star alliance partner??
If you have United miles, you book through United. The flights you book can be on United or any United partner with availability.
Jun 26, 2019, 3:25 pm
#101
Join Date: Feb 2015
Posts: 31
So basically you can book ANA flights but you need to do it through the United website if you want to use United miles. You can only book on ANA website if you have ANA miles to use.
Last edited by hooni212; Jun 26, 2019 at 3:26 pm Reason: adding more info
Jun 26, 2019, 5:07 pm
#103
FlyerTalk Evangelist
Join Date: Apr 2001
Location: MEL CHC
Posts: 21,006
As above, you can book award flights on UA and UA partners, like ANA, subject to award availability
Booking from the UA web site or phone
Jun 27, 2019, 9:55 pm
#104
Join Date: May 2011
Location: CMH
Programs: w/+1: AS MVPG; IHG/Marriott Plat; Hilton/BW Diamond; Hertz Prez; SG Silver
Posts: 1,188
EF vs UA vs NH
I'm looking for an "I" seat from NRT-SIN on NH in January. EF says at least one is available. None show up on UA. I logged into ANA and there is availability there for Award Type 2 for *A member airlines. Does that mean that the upgrade is available for UA miles or not? If so, shouldn't the UA rep see that?
Jun 28, 2019, 11:53 am
#105
Join Date: May 2000
Location: Houston, TX, USA
Programs: UA 1K, AA Lifetime Platinum, DL Platinum, Honors Diamond, Bonvoy Titanium, Hertz Platinum
Posts: 7,969
In fact, UA has perhaps the best online booking experience for award travel. You can view availability and book on any UA or partner flight (there may be a minor exception to this) on united.com, and also make changes, cancel, and redeposit if necessary, all online. Most carriers make you call for many of these functions, especially for partner awards.