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Consolidated "Waitlist for Award Seats Questions/Issues [ARCHIVE]

Consolidated "Waitlist for Award Seats Questions/Issues [ARCHIVE]

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Old Feb 22, 17, 4:57 am   -   Wikipost
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Active thread Consolidated "Waitlist for Award Seats Questions/Issues"
Waitilisting for awards

Click for the current rules from United

From the above link:You may redeem miles for travel in United Global First, United First, United Business or United BusinessFirst, even if the space is not available. In these cases, United Economy in the same award type must be confirmed, and the front cabin will be waitlisted. If the courtesy waitlist does not clear, it will expire 24 hours before itinerary departure, and you will automatically be added to the airport upgrade standby list upon check-in. In these cases, you will be confirmed on a space-available basis by a United airport representative at the gate once the flight has closed for check-in. For United BusinessFirst and United Business travel awards, the difference in miles will be refunded when the United BusinessFirst or United Business class segment of the trip could not be confirmed. Waitlist requests may only be made over the phone with your local United Customer Contact Center.
Member experiences:
  1. You must have a confirmed segment to wait list for different cabin and/or a different flight.
  2. Can only waitlist for UA/UX operated flight, cannot waitlist for partner flights. Can waitlist for UA/UX flights on a mixed itin.
  3. Maximum number of WL segments in a PNR is 2.
  4. When confirmed segment is on a partner, you can waitlist for UA operated alternative.
    A report of being refused waitlisting for Economy{mixed reports - need further confirmation/clarification}.

At the airport if you have not yet cleared:

Note: The correct priority term here may in fact be a code that is one of WAI, WBI, WCI, or WDI depending on status. The is per GG ONESTANDBY lines 32-55.

Originally Posted by hughw View Post
The agent should give you “PR-1 status” which gives you top-priority status and moves you to the very top of the upgrade standby list, ahead of employees and everyone else trying to upgrade with miles+cash. If one agent won’t put you on the list as a displaced Business class passenger with PR-1 status then find another one who will. With this status the odds of you getting a business class are very high if there are still open seats (or if anybody no-shows).

If the agents in the airport are all clueless you should direct them to look
up “gg onestandby” in their system (they’ll know exactly what this is)
and look around lines 85-89 which spell out the details of the procedure for
this award.
Note: PR-1 status is given to those who "paid" the requisite miles for an upgraded seat (i.e. biz) when only the non-upgraded space (i.e. coach) was available. The PR-1 status is to clue the system (and agents) in so that it is clear that you have been "displaced." (NOTE: once you have obtained PR-1 status, should there be any change to your ticket, e.g., an involuntary reroute by UA due to missing a connection, the PR-1 status will most likely get dropped and you must have it reattached (esp. before any UGs are given to others).

Unfortunately at T-24, many GAs do not get this concept. Use the above to plead your case but be prepared to be unsatisfied. One method that can get you to a higher level of understanding is the UC. Their staff seem to not only have a better understanding of the issues, but they can contact the gate and exert some influence on the less informed GAs, AND they seem to have more of an interest in helping PAX. If you can get into the UC, it will be worth your while.

**Note: If you get the UG on the long haul, the higher level of award miles you are using (like with the GPU) are considered used up regardless of the short haul. You will not be charged the lower level # of miles (i.e. refunded the diff between the lower level and the higher level you paid in advance), rather the higher level award miles will be considered spent. That is the risk you take when you do Plan B.
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Old Nov 14, 12, 12:01 am
  #76  
 
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Originally Posted by sbm12 View Post
Doesn't matter how you make the confirmed booking. The waitlist has to be done on the phone.
And as I understand it, on a saver award-

  • You can waitlist for a different day
  • You can waitlist for a higher class of service (from Y to C to F) but not the reverse
  • You can waitlist for different routing

Is that about it?

Last edited by Mike Jacoubowsky; Nov 14, 12 at 12:34 am Reason: typos
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Old Nov 14, 12, 5:24 am
  #77  
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Originally Posted by Mike Jacoubowsky View Post
And as I understand it, on a saver award-

  • You can waitlist for a different day
  • You can waitlist for a higher class of service (from Y to C to F) but not the reverse
  • You can waitlist for different routing

Is that about it?
I have GF award ticket booked (HKG-ORD-LGA) with a BF waitlist segment (HKG-EWR). But that's also a different routing in addition to the lower COS. I bet it can be done on the same routing though.
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Old Dec 4, 12, 6:56 am
  #78  
 
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Couple of questions based upon the above that are pertinent for my upcoming flight:

I am currently booked
EWR-TXL-IST-MLE in I
Open Jaw
CMB-SIN I SIN-NRT X
Stopover
NRT-EWR-X (Waitlist I)


1. As per Post #69 - Would I have to wipe out the entire ticket and rebook to just change the final leg into I? If that happens I am likely to lose my MLE I booking I think, as they are very hard to snag...

2. TXL-IST is in TK I - so I am using 2 carriers to get from EWR - IST can I waitlist for the UA Nonstop flight if 2 carriers are involved (UA and TK)

Any thoughts appreciated.
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Old Dec 4, 12, 7:09 am
  #79  
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Originally Posted by sbm12 View Post
You get an email that the waitlist has cleared. Call in and they clean up the record.
Not consistently.

My last waitlist experience involved the space opening and having to call in to snag it, despite being waitlisted.

Maybe the email is reliable once the waitlist clears, but the waitlist clearing is not reliable once the space opens.
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Old Dec 4, 12, 8:44 am
  #80  
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Originally Posted by 787fan View Post
i'm currently booked in X for SYD-SFO and waitlisted for IN, but i'm not holding up my breath that SHARES would properly clear it
You have a better chance IMO waitlisting for ON
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Old Dec 4, 12, 9:32 am
  #81  
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Originally Posted by Mike Jacoubowsky View Post
Trying to get tickets for SFO-CDG on 7/11/12. Tickets are available on the direct flight on 7/10 but not 7/11.
You're a time traveller?
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Old Dec 4, 12, 10:03 am
  #82  
 
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Waitlist for Award Seats

For SYD-SFO, it's likely fruitless for I (recent experience). The upgrade list is long and unless you got the right rep at check in, they won't put you on the list (let alone know about FFCC, which I think no longer exists)

It's a good idea if you don't want to constantly monitor for a space to open (and even then, you're assuming that it works as it should), but it's a bit of a hassle. If you have you expertflyer, it'd just be as quick. Further, it takes a while for the miles to be refunded (if they are properly refunded). And remember, you still have to find the right rep who even knows how to put you on a waitlist in the first place - several phone calls and lengthy wait time if you're not lucky).

I don't think I'll do United waitlist again. Too much work and time, and for mine, they were easy segments - all on UA metal. For us, an O space opened up (a day or two before the flight) so it worked out ok. If I get to do it all over again, I'm just going to stick with expertflyer and have them monitor it for me.

Just my experience. Good luck!

Last edited by BOShappyflyer; Dec 5, 12 at 2:25 pm
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Old Dec 4, 12, 10:14 am
  #83  
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Originally Posted by BOShappyflyer View Post
For SYD SFO, it's likely fruitless for I (recent experience). The upgrade list is long and unless you got the right rep at check in, they won't put you on the list (let alone know about FFCC, which I think no longer exists)
It's called PR1 now.

I had a similar issue in a different market -- they would not add me to the PR1 list despite having paid the miles for F.

First try they added me to the Gold CPU list since my BP said 1K/*G, which confused the agent. I contested when I saw myself much lower than I'd expected, and then after 45 minutes waiting at the ticket counter while the agent made two (2) calls to the Helpdesk, they still refused to add me to PR1, but they deleted me off the Gold list and added me as a 1K CPU, and I did not clear.

I still think PR1 was supposed to be correct.
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Old Jan 18, 13, 5:43 pm
  #84  
 
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Waitlist diff day or same day diff flight?

Tried to get this answered previously, but I think the mods dropped it into the wrong thread... went dead. This might be the place?

First, what's more likely to have space open up, SFO-EWR or SFO-IAD? This would be on a Thursday morning. Itins are available through to GVA either way.

Second, if Saver award inventory is available SFO-EWR-GVA with the SFO-EWR segment being 6am and my desired segment being the 8am flight, am I better off booking what I can for that day (with the 6am flight) and waitlisting for the 8am... or...

Do I book the flights with the right times but different day, and waitlist for the day I want? I suspect it's safer to book the correct day, because that way I at least have the overwater segment nailed. If I book a different day, I've got to have two segments clear, not just one.

Third, for the return, there's no saver award availability in any class (CDG-SFO 7/22). Obviously I book a different date and waitlist. But does it matter whether I book a date earlier or later than the flight I want?

Thanks! And hope this is the right thread. And that I asked questions that made sense.
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Old Jan 23, 13, 1:21 pm
  #85  
 
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I have a Domestic Standard Economy Award seat (YN) booked one-way for 25K miles. Is it possible to waitlist for First Saver (IN) for this flight? When I called UA, the phone rep said I can not. However she said I can continue to check for availability and if IN bcomes available before the flight, I can certainly re-book it in First saver and cancel the Economy Standard award.

Has anyone had experience with a similar situation? I know UA sometimes releases F saver award a few days before the flight, so should I just put in a EF notification for F saver award and wait?
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Old Jan 23, 13, 1:43 pm
  #86  
 
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Smile I did it on my last trip

Originally Posted by Time traveller View Post
I have a Domestic Standard Economy Award seat (YN) booked one-way for 25K miles. Is it possible to waitlist for First Saver (IN) for this flight? When I called UA, the phone rep said I can not. However she said I can continue to check for availability and if IN bcomes available before the flight, I can certainly re-book it in First saver and cancel the Economy Standard award.

Has anyone had experience with a similar situation? I know UA sometimes releases F saver award a few days before the flight, so should I just put in a EF notification for F saver award and wait?
I had a similar situation as yours.

We both booked a circle trip: SEA-IAH-EWR-IAH-SFO (stopover)-SEA for 50,000 miles total in Standard Y Class. Note that they ticketed this with IAH-EWR in IN since it was available at time of ticketing.

The first agent said I cannot waitlist.
I called back and the second one wanted to charge me an additional 5K to waitlist all segments.

The third agent I called a couple weeks before our trip put us on the priority waitlist on all segments in coach (SEA-IAH then EWR-IAH, IAH-SFO, SFO-SEA)

Did any of them clear ahead of time? Yes, the EWR-IAH cleared into IN as we were boarding our SEA-IAH flight. An email was sent stating that our waitlist has cleared.

ALL of the waitlisted segments automatically added us to the Airport UG waitlist.

Position on the UG Airport List, we were pretty much at the top 2 or top 5 on the waitlist on all flights (My friend for UA checked me on the list and it shows us as using upgrades...even though we weren't ...that's why we're on higher priority)

Only the SEA-IAH flight didn't clear since F was full and it was an A319, we ended up in BF for IAH-EWR-IAH-SFO on the B787, and FC on SFO-SEA B739.

All of that for 50,000 miles each. So not a bad deal at all.

***Note that, from my experience, if your waitlist doesn't clear before 24 hours, the waitlist drops off. I had to call for IAH-SFO and SFO-SEA within 24 hours since United released IN seats WITHIN the 24 hours. And, since the waitlist has dropped off, you won't clear automatically...you have to call in to be cleared.

Hope this answers your question.
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Old Jan 23, 13, 1:56 pm
  #87  
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Originally Posted by SFnFlaGuy View Post
***Note that, from my experience, if your waitlist doesn't clear before 24 hours, the waitlist drops off. I had to call for IAH-SFO and SFO-SEA within 24 hours since United released IN seats WITHIN the 24 hours. And, since the waitlist has dropped off, you won't clear automatically...you have to call in to be cleared.
Indeed. Had that happen this past weekend with an RPU-supported upgrade segment; at check-in at T-24, that segment dropped off the itin, and when UA opened R space up inside of 24 hours, I didn't automatically clear (and in fact for all intents and purposes appeared to be only CPU-waitlisted, and losing ground the entire time at that). It took a call to clear it.
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Old Mar 31, 13, 7:35 am
  #88  
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General award waitlist question:

Can I waitlist an award for a UA metal flight, when confirmed on a partner flight on the same route? E.g. I have saver C on a LH flight IAD-FRA, but want saver C on UA?

I know you can't waitlist for partner flights, but what about waitlisting away from them?

I also know from experience (including this itin) that a lot of agents claim a single partner flight on an itin means you can't waitlist any of the segments, which is patently untrue ... but before I try the FT method of calling back repeatedly and making a nuisance of myself, I wanted to see if others agree that what I want to do is even possible.

Note: I do have EF alerts set up for saver C, saver F, and saver Y on the UA metal flights (the saver Y just to "get onboard"; I have no intention of flying my wife in Y TATL). The loads look wide open, and indeed the flights I want are the cheapest being sold, cash-wise, but have no saver award inventory open.
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Old Mar 31, 13, 8:41 am
  #89  
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Originally Posted by exerda View Post
General award waitlist question:

Can I waitlist an award for a UA metal flight, when confirmed on a partner flight on the same route? E.g. I have saver C on a LH flight IAD-FRA, but want saver C on UA?

I know you can't waitlist for partner flights, but what about waitlisting away from them?

I also know from experience (including this itin) that a lot of agents claim a single partner flight on an itin means you can't waitlist any of the segments, which is patently untrue ... but before I try the FT method of calling back repeatedly and making a nuisance of myself, I wanted to see if others agree that what I want to do is even possible.

.
Possible. I did it myself two weeks ago.
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Old Mar 31, 13, 9:54 am
  #90  
 
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Originally Posted by aacharya View Post
Possible. I did it myself two weeks ago.
Concur. Done regularly.
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