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Consolidated "Waitlist for Award Seats Questions/Issues [ARCHIVE]

Consolidated "Waitlist for Award Seats Questions/Issues [ARCHIVE]

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Old Feb 22, 17, 4:57 am   -   Wikipost
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Active thread Consolidated "Waitlist for Award Seats Questions/Issues"
Waitilisting for awards

Click for the current rules from United

From the above link:You may redeem miles for travel in United Global First, United First, United Business or United BusinessFirst, even if the space is not available. In these cases, United Economy in the same award type must be confirmed, and the front cabin will be waitlisted. If the courtesy waitlist does not clear, it will expire 24 hours before itinerary departure, and you will automatically be added to the airport upgrade standby list upon check-in. In these cases, you will be confirmed on a space-available basis by a United airport representative at the gate once the flight has closed for check-in. For United BusinessFirst and United Business travel awards, the difference in miles will be refunded when the United BusinessFirst or United Business class segment of the trip could not be confirmed. Waitlist requests may only be made over the phone with your local United Customer Contact Center.
Member experiences:
  1. You must have a confirmed segment to wait list for different cabin and/or a different flight.
  2. Can only waitlist for UA/UX operated flight, cannot waitlist for partner flights. Can waitlist for UA/UX flights on a mixed itin.
  3. Maximum number of WL segments in a PNR is 2.
  4. When confirmed segment is on a partner, you can waitlist for UA operated alternative.
    A report of being refused waitlisting for Economy{mixed reports - need further confirmation/clarification}.

At the airport if you have not yet cleared:

Note: The correct priority term here may in fact be a code that is one of WAI, WBI, WCI, or WDI depending on status. The is per GG ONESTANDBY lines 32-55.

Originally Posted by hughw View Post
The agent should give you “PR-1 status” which gives you top-priority status and moves you to the very top of the upgrade standby list, ahead of employees and everyone else trying to upgrade with miles+cash. If one agent won’t put you on the list as a displaced Business class passenger with PR-1 status then find another one who will. With this status the odds of you getting a business class are very high if there are still open seats (or if anybody no-shows).

If the agents in the airport are all clueless you should direct them to look
up “gg onestandby” in their system (they’ll know exactly what this is)
and look around lines 85-89 which spell out the details of the procedure for
this award.
Note: PR-1 status is given to those who "paid" the requisite miles for an upgraded seat (i.e. biz) when only the non-upgraded space (i.e. coach) was available. The PR-1 status is to clue the system (and agents) in so that it is clear that you have been "displaced." (NOTE: once you have obtained PR-1 status, should there be any change to your ticket, e.g., an involuntary reroute by UA due to missing a connection, the PR-1 status will most likely get dropped and you must have it reattached (esp. before any UGs are given to others).

Unfortunately at T-24, many GAs do not get this concept. Use the above to plead your case but be prepared to be unsatisfied. One method that can get you to a higher level of understanding is the UC. Their staff seem to not only have a better understanding of the issues, but they can contact the gate and exert some influence on the less informed GAs, AND they seem to have more of an interest in helping PAX. If you can get into the UC, it will be worth your while.

**Note: If you get the UG on the long haul, the higher level of award miles you are using (like with the GPU) are considered used up regardless of the short haul. You will not be charged the lower level # of miles (i.e. refunded the diff between the lower level and the higher level you paid in advance), rather the higher level award miles will be considered spent. That is the risk you take when you do Plan B.
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Old Oct 19, 15, 1:16 pm
  #811  
 
Join Date: Jan 2008
Posts: 2,842
Well, 3 agents have all told me no now. Odd.

UPDATE: after speaking with a supervisor, the last one finally said she could. Hopefully its done right.

UPDATE 2: now I have 2 extra segments on the bottom of my itinerary that say they have been waitlisted, and they deleted my seats on the original 2 segments, but left my wife's seats alone. When I try and reassign myself seats, it wants to charge me now for my E+ seats. Sigh...

Last edited by antonius66; Oct 19, 15 at 1:30 pm
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Old Oct 20, 15, 12:37 am
  #812  
 
Join Date: Jan 2013
Location: HNL
Programs: Au: UA, Marriott, Hilton; Ex-HA Pt (now not), GE
Posts: 5,759
Originally Posted by eyuro View Post
I'm booked on a GF saver award from EWR-HKG via ORD. I am currently in O for the TPAC portion and in Y for the EWR-ORD portion with a small note on my res that O is requested. There are currently 5 O or F seats available on the flight, a 767-300. Where do I fit in on the waitlist as lifetime Gold thru my MM status? After T-24, who goes in front of me on the airport waitlist? Can I use the GF checkin in EWR due to my F portion from ORD?
My experience with confirmed GF saver and waitlist domestic F connecting is that typically the waitlist clears well in advance.

If not, when you arrive at the airport, ask to be given a priority assignment (can't remember classification right now [PR-1?], but there is lengthy discussion of this on FT).
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Old Oct 21, 15, 3:48 am
  #813  
 
Join Date: Aug 2007
Location: San Francisco
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Posts: 791
I'm looking to book a flight that routes FRA-ATL-SFO, with the FRA-ATL portion on LH in J, and the ATL-SFO portion in X. However, that flight has a 16 hour layover, and the ATL-SFO doesn't leave until the next day. Am I able to request to be waitlisted for a first class seat on an earlier flight and request an economy seat if the first class seats don't clear? At this moment, I'm not sure if it's worth the risk of a 16 hour layover, especially if I can only waitlist for one class...
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Old Oct 22, 15, 5:24 pm
  #814  
 
Join Date: Apr 1999
Location: San Francisco, CA, USA
Programs: Hyatt LT Globalist, Marriot LT Titanium, UA 2.4MM, HH Gold, AS MVPG
Posts: 3,172
O Class Requested vs. Flight Waitlisted?

So we have an award reservation where we are confirmed in Business and waitlisted for Global First (O). The reservation seems to continually toggle between having the segment just listed in Business with a little note buy it saying "O Class Requested" and then I look on other days and it lists a separate segment (same as the one we are already confirmed) and has that as "This Flight segment is waitlisted" for the Global First.

Is there any difference? Why does it keep changing?
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Old Oct 22, 15, 7:06 pm
  #815  
 
Join Date: Jun 2009
Location: Orange County, CA
Programs: UA 1K 2MM, United Club, IHG Ambassador/Spire
Posts: 163
Originally Posted by SF1K View Post
So we have an award reservation where we are confirmed in Business and waitlisted for Global First (O). The reservation seems to continually toggle between having the segment just listed in Business with a little note buy it saying "O Class Requested" and then I look on other days and it lists a separate segment (same as the one we are already confirmed) and has that as "This Flight segment is waitlisted" for the Global First.

Is there any difference? Why does it keep changing?
There is no difference. It just the website. I have a segment currently waitlisted for O and is doing the same thing. It happens before and all is well.
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Old Oct 24, 15, 11:41 am
  #816  
 
Join Date: Sep 2010
Programs: UA GS
Posts: 128
Difficult Plan B at airport... But successful

Just another data point for weight listed awards or "Plan B"

Had a confirmed XN award and successfully/correctly had miles pulled and IN class requested on my reservation.

At T-24 I received an email saying my "upgrade" could not yet be confirmed which I thought strange.
At the airport (EWR) I checked in at the Premier counter and it said I was added to the upgrade standby list (boarding pass says so too). However, I was not added at all. Spoke to an agent who had never heard of "Plan B" so I gave her he GG ONESTANBY language. She pulled it and said it was only for Global Services so she called her help desk. After about 20 minutes she told me that my award didn't clear and my miles would be redeposited (they weren't). I explained that I should be added to the UG list, with PR1 but she said she could not do it and suggested I go to the Global Services checkin. So I did.

After getting grilled on why as a 1K I was checking in at Global Services, the agent understood what I wanted to do but said that wasn't the rule and I would, at best, be given PR2 (and behind those with higher fare buckets). Before doing anything though he said he couldn't see the business miles as deducted from my account and required me to speak to the 1K desk. 1K and the GS agent got into a "discussion" (argument almost) about how this wasn't allowed. 1K got a supervisor to add a note into my reservation that this was a valid ticket because he wouldn't process anything until the computer said my miles were correctly debited. 1K desk was actually on my side and said "everything is correct. Maybe you don't know how to work the system!" :0

So now the GS agent agrees to put me on the UG list but only with PR2. I had to explain profusely that I should be PR1 and he called another help desk. I want to say it was the "A0" desk but could be mistaken.

After about 5-10 mins he adds me to PR1 telling me that his help desk said since I already paid, I was entitled to PR1 status. He begrudgingly gave it to me and my UG cleared.

Took about 90 minutes to sort it out so the moral of the story is to definitely arrive early for this. Make sure to argue your point and don't let an uniformed agent (even GS) tell you that you don't deserve PR1. He seemed to be concerned that I would cut anyone in the UG list but didn't actually "pay" for my ticket.

Frustrating but ultimate successful so worth the effort. Hope this helps anyone else trying to do this!

Also, he showed me the screen for GG ONESTANDBY and it says "PR1 for Global Services or WLPA".
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Old Oct 24, 15, 2:14 pm
  #817  
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Join Date: Apr 2013
Location: SFO
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Originally Posted by qwicker View Post
Just another data point for weight listed awards or "Plan B"
Awesome report, thanks.

Originally Posted by qwicker View Post
Also, he showed me the screen for GG ONESTANDBY and it says "PR1 for Global Services or WLPA".
Interesting. Confirms that GS trumps every other kind of upgrade.

Which airport was this?
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Old Oct 25, 15, 3:07 am
  #818  
 
Join Date: Sep 2010
Programs: UA GS
Posts: 128
Originally Posted by Kacee View Post
Which airport was this?
Newark
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Old Oct 25, 15, 10:41 am
  #819  
 
Join Date: May 2015
Location: SFO & FRA & SYD
Programs: UA, VA, SPG, Sixt, many others
Posts: 55
Split class saver award: Does lower class leg qualify for upgrade to booked class?

Please move if already asked.

Booked saver award ticket in business class with two legs. First (shorter) flight leg was booked in economy since no saver seat was available. Flight is open for check in and upgrades are taken place. What is United's policy for a ticket like this? Do I qualify for the upgrade list (I am not on it).

Thanks,
Waldo
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Old Oct 25, 15, 10:44 am
  #820  
 
Join Date: Feb 2003
Location: N Charleston South Carolina
Programs: UA PM (by 2MM), DL GM (by 3.5MM), Marriott Lifetime Plat
Posts: 1,654
Originally Posted by whereiswaldo View Post
Please move if already asked.

Booked saver award ticket in business class with two legs. First (shorter) flight leg was booked in economy since no saver seat was available. Flight is open for check in and upgrades are taken place. What is United's policy for a ticket like this? Do I qualify for the upgrade list (I am not on it).

Thanks,
Waldo
I have tickets that have the shorter domestic legs waitlisted. Did this in the last week, too.

Billy
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Old Oct 25, 15, 10:45 am
  #821  
 
Join Date: Jul 2006
Location: ZRH
Programs: UA Gold, Marriott Gold
Posts: 241
Out of my limited experience no - at least not automatically.

If you see saver award inventory coming up on this flight you need to call and you can upgrade. (change the booking)
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Old Oct 25, 15, 10:57 am
  #822  
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Originally Posted by whereiswaldo View Post
Flight is open for check in and upgrades are taken place.
You waited too long.

At the time of booking you can call in and be listed for the higher cabin. But once you get to the OLCI window much, much harder to convince an agent to do that for you.
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Old Nov 1, 15, 5:05 pm
  #823  
 
Join Date: Jan 2005
Programs: UA 1MM, SPG Lifetime Gold
Posts: 503
To tie-off on my situation, I had booked CDG-ORD-LAX in saver economy, wait-listed for business on both legs. Due to a death in the family I had to move up travel several days and ended up with CDG-IAD-LAX, although saver biz was available on the CDG-IAD leg. Since they had already taken out biz class miles, it was a pretty seamless change with only the small fee for making a change within 21 days.

But I couldn't get on the PR-1 list for IAD-LAX. I tried at CDG and all I got was a lesson on how I was trying to upgrade an award ticket and that's impossible.
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Old Nov 1, 15, 5:55 pm
  #824  
 
Join Date: Nov 2006
Location: Left Coast
Programs: UA 1K & MM, HH Gold, Marriott/SPG Gold (UA comp)
Posts: 1,238
Originally Posted by mtimmer View Post
To tie-off on my situation, I had booked CDG-ORD-LAX in saver economy, wait-listed for business on both legs. Due to a death in the family I had to move up travel several days and ended up with CDG-IAD-LAX, although saver biz was available on the CDG-IAD leg. Since they had already taken out biz class miles, it was a pretty seamless change with only the small fee for making a change within 21 days.

But I couldn't get on the PR-1 list for IAD-LAX. I tried at CDG and all I got was a lesson on how I was trying to upgrade an award ticket and that's impossible.
The other lesson is that if you get the UG on the long haul, the higher award miles (like the GPU) are considered used up regardless of the short haul. That is the risk you take when you do Plan B... <--added to Wiki

Last edited by weezl; Nov 1, 15 at 7:18 pm
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Old Nov 1, 15, 6:44 pm
  #825  
 
Join Date: Mar 2014
Location: LAX
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Originally Posted by weezl View Post
The other lesson is that if you get the UG on the long haul, the GPU is considered used up regardless of the short haul. That is the risk you take when you do Plan B... <--added to Wiki
Except this isn't about GPUs-this is about waitlisting awards for the next class of service

mtimmer you should have tried for the IAD-LAX segment at IAD instead of CDG
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