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Consolidated "Waitlist for Award Seats Questions/Issues [ARCHIVE]

Consolidated "Waitlist for Award Seats Questions/Issues [ARCHIVE]

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Old Feb 22, 17, 4:57 am   -   Wikipost
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Active thread Consolidated "Waitlist for Award Seats Questions/Issues"
Waitilisting for awards

Click for the current rules from United

From the above link:You may redeem miles for travel in United Global First, United First, United Business or United BusinessFirst, even if the space is not available. In these cases, United Economy in the same award type must be confirmed, and the front cabin will be waitlisted. If the courtesy waitlist does not clear, it will expire 24 hours before itinerary departure, and you will automatically be added to the airport upgrade standby list upon check-in. In these cases, you will be confirmed on a space-available basis by a United airport representative at the gate once the flight has closed for check-in. For United BusinessFirst and United Business travel awards, the difference in miles will be refunded when the United BusinessFirst or United Business class segment of the trip could not be confirmed. Waitlist requests may only be made over the phone with your local United Customer Contact Center.
Member experiences:
  1. You must have a confirmed segment to wait list for different cabin and/or a different flight.
  2. Can only waitlist for UA/UX operated flight, cannot waitlist for partner flights. Can waitlist for UA/UX flights on a mixed itin.
  3. Maximum number of WL segments in a PNR is 2.
  4. When confirmed segment is on a partner, you can waitlist for UA operated alternative.
    A report of being refused waitlisting for Economy{mixed reports - need further confirmation/clarification}.

At the airport if you have not yet cleared:

Note: The correct priority term here may in fact be a code that is one of WAI, WBI, WCI, or WDI depending on status. The is per GG ONESTANDBY lines 32-55.

Originally Posted by hughw View Post
The agent should give you “PR-1 status” which gives you top-priority status and moves you to the very top of the upgrade standby list, ahead of employees and everyone else trying to upgrade with miles+cash. If one agent won’t put you on the list as a displaced Business class passenger with PR-1 status then find another one who will. With this status the odds of you getting a business class are very high if there are still open seats (or if anybody no-shows).

If the agents in the airport are all clueless you should direct them to look
up “gg onestandby” in their system (they’ll know exactly what this is)
and look around lines 85-89 which spell out the details of the procedure for
this award.
Note: PR-1 status is given to those who "paid" the requisite miles for an upgraded seat (i.e. biz) when only the non-upgraded space (i.e. coach) was available. The PR-1 status is to clue the system (and agents) in so that it is clear that you have been "displaced." (NOTE: once you have obtained PR-1 status, should there be any change to your ticket, e.g., an involuntary reroute by UA due to missing a connection, the PR-1 status will most likely get dropped and you must have it reattached (esp. before any UGs are given to others).

Unfortunately at T-24, many GAs do not get this concept. Use the above to plead your case but be prepared to be unsatisfied. One method that can get you to a higher level of understanding is the UC. Their staff seem to not only have a better understanding of the issues, but they can contact the gate and exert some influence on the less informed GAs, AND they seem to have more of an interest in helping PAX. If you can get into the UC, it will be worth your while.

**Note: If you get the UG on the long haul, the higher level of award miles you are using (like with the GPU) are considered used up regardless of the short haul. You will not be charged the lower level # of miles (i.e. refunded the diff between the lower level and the higher level you paid in advance), rather the higher level award miles will be considered spent. That is the risk you take when you do Plan B.
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Old Oct 26, 12, 9:44 pm
  #61  
 
Join Date: Sep 2005
Programs: Northwest, United
Posts: 2,950
Waitlisting for award travel?

Me and the wife have seats in C booked for award travel about 11 months out on a very high-demand route. We're looking forward to the flight. We were able to book the seats we wanted on the flight we wanted, but not on our first choice of dates for the outbound - ideally, we would like to switch to the same flight a few days earlier. Of course, seats on that flight went immediately, so we couldn't grab them.

I've seen references here to people waitlisting for seats. I'm not familiar with the rules on that - can anyone point me to them? We have no status, but the flights we want to waitlist for are on UA metal, so there's that.

Do I have any options to waitlist for our preferred flight in the event that seats become available sometime in the next 11 months?

Thanks!
nwflyboy is offline  
Old Oct 26, 12, 9:58 pm
  #62  
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Yes if it is UA metal. Simply call in and request it.
aacharya is offline  
Old Oct 26, 12, 10:06 pm
  #63  
 
Join Date: Sep 2005
Programs: Northwest, United
Posts: 2,950
Awesome - many thanks, aacharya.

Can we waitlist for more than one flight, or just one? For example, the flight we're booked on goes every day. We're currently booked on a Sunday. Our first choice would be to switch to the preceding Friday, but we would also happily take the flight on the preceding Saturday. Can we call up and say we want to waitlist for both flights/either flight, or do we have to pick one?

Thanks again!
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Old Oct 27, 12, 9:21 am
  #64  
 
Join Date: Aug 2012
Programs: UA 1k, Marriott Platinum, Hilton Diamond, SPG Platinum
Posts: 62
Originally Posted by njcommodore View Post
Just got off the phone with 3 "elite" desk reps. First one (pmUA) said you absolutely cannot waitlist award flights if there is a * partner in the res. After checking with a supervisor for 10 minutes comes back and says the same thing. I wonder if she just went to the bathroom and came back without checking with anyone else. I say thank you for nothing I'll call back and have someone else do it. Second person does it no problem and says I'm waitlisted. I hang up before confirming it. Check the res a few times and still no WL. Call a third time and ask the rep if she's pmUA or pmCO because if she's pmUA I want to speak to a supervisor. Asks for the PNR and says the WL is on there. I explain what happened with the first two and she reiterates that the first rep was right and it was done for me as a courtesy because I'm a 1k. I wish we could get rep #s for these people who clearly do not know the rules and report them. I know I violated a few of the hang up and call back rules, but that was pretty annoying.
As a point of reference, I had an agent who went out of her way to get me waitlisted on two first class award seats on a mixed ua/*a itinerary for the UA segment. The segment had economy saver seats, but I have now been waitlisted for first and business class. She OFFERED to do it for me and asked a supervisor to confirm. I didn't even ask.

Aircraft: Boeing 747-400
Fare Class: United Economy (XN) - (ON class requested)

There seems to be two kinds of agents - ones who try to get you off the phone and ones that want to help with whatever you want.

Last edited by ShotgunKid; Oct 27, 12 at 9:47 am
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Old Oct 27, 12, 10:46 am
  #65  
 
Join Date: Mar 2003
Location: SAN
Programs: Marriott and SPG Platinum Premier Lifetime + Ambassador Charter, UA 1MM, UA 1K, Hyatt Platinum
Posts: 1,571
Originally Posted by brooklynmatt View Post
Thanks for clarifying.

Now, to decide if I should book now to lock in Y, or wait for J...

Does UA charge a fee for the ticket change to go up from Y to J? I believe if it was just a routing change but on the same date it wouldn't have a fee (other than the 90 day fee).

So if I lock in Y and check back for J what sort of fees do you think I would be looking at to bump it up?
I would lock in the Y seat to confirm you are able to go. Depending on the routing and if you are willing to accept Y. But while waiting for J to open up (which may or may not happen) you could lose the Y seat and find yourself with no other options.
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Old Oct 27, 12, 12:31 pm
  #66  
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Join Date: Apr 2001
Location: NYC
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Originally Posted by nwflyboy View Post
Awesome - many thanks, aacharya.

Can we waitlist for more than one flight, or just one? For example, the flight we're booked on goes every day. We're currently booked on a Sunday. Our first choice would be to switch to the preceding Friday, but we would also happily take the flight on the preceding Saturday. Can we call up and say we want to waitlist for both flights/either flight, or do we have to pick one?

Thanks again!
Just one AFAIK.
sbm12 is offline  
Old Oct 27, 12, 2:26 pm
  #67  
 
Join Date: Oct 1999
Posts: 9,954
Was on the phone with very knowledgable agent from HNL res center.
She said, you can WL but if the WL clears all other confirmed / ticketed flights get cancelled by the system. Then the system refunds the miles back into the MP account. She strongly suggests NOT to WL, but to keep ck for award availability showing up.

She also confirmed that FFCC is gone and to her knowledge your SOL once the flight goes T-24.
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Old Oct 27, 12, 2:42 pm
  #68  
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Originally Posted by cesco.g View Post
Was on the phone with very knowledgable agent from HNL res center.
She said, you can WL but if the WL clears all other confirmed / ticketed flights get cancelled by the system. Then the system refunds the miles back into the MP account. She strongly suggests NOT to WL, but to keep ck for award availability showing up.
She may have sounded knowledgeable but, based on what she said to you, she clearly isn't. Sorry.
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Old Oct 27, 12, 3:04 pm
  #69  
 
Join Date: Oct 1999
Posts: 9,954
Different folks, different output I guess.
Meanwhile has anybody cleared an saver award C or F seat, while holding a Y/C award seat?
Would be interested to learn the process & result?
Also, has anybody experience in clearing at T-24?
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Old Oct 27, 12, 7:37 pm
  #70  
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You get an email that the waitlist has cleared. Call in and they clean up the record.
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Old Oct 28, 12, 3:07 am
  #71  
 
Join Date: Feb 2008
Location: East Coast
Programs: Primarily AA and oneworld alliance partners
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Originally Posted by cesco.g View Post
Different folks, different output I guess.
Meanwhile has anybody cleared an saver award C or F seat, while holding a Y/C award seat?
Would be interested to learn the process & result?
Also, has anybody experience in clearing at T-24?
Just went through it recently, but not successfully. Waitlisted for months for BusinessFirst for 3 tickets for months. A F saver award space open up the day before, so I just snapped that one up instead for 1 ticket. The other two remained in waitlisted status until T-24. Got an email that my waitlist didn't go through, but that I would still be on the waitlist after I check into my flight. (It's not true! )

Upon check in, the counter agent wasn't willing to add to the waitlist and doesn't seemed to know or care about FFCC (which I didn't mention but she proactively says that if it didn't clear, you'll just get your miles back). In the end, it never cleared because we were never on the list once at T-24, and BusinessFirst seemed to be booked solid.

Guess it's useful prior to T-24 because you won't have to keep monitoring for it, but other than than, I'm not sure it's as useful.
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Old Nov 3, 12, 5:55 pm
  #72  
 
Join Date: Feb 2008
Location: Lahaina, HI & Los Angeles, CA
Programs: UA GS
Posts: 2,268
Currently have a saver award booked for AAA-BBB-CCC-DDD on 2/15

Want AAA-BBB-DDD on 1/15. (Only standard awards available at this time). Can I waitlist for the saver award for these flights using the saver award I have for 2/15?
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Old Nov 3, 12, 6:09 pm
  #73  
 
Join Date: Oct 1999
Posts: 9,954
Originally Posted by BOShappyflyer View Post
In the end, it never cleared because we were never on the list once at T-24, and BusinessFirst seemed to be booked solid.
Not even being on the WL?! This suxxs big time!

I just vent thru another booking exercise: one way booking AAA-BBB (in XC, no I) - CCC (O, no I). Took close to 1 hour to book and ticket with res, over half of the time agent put me on hold to check whatever! ON pmUA this was a 10 min.

Again agent strongly discouraged me from WL for I, as she said the entire ticket has to be rebooked, if/when I becomes available. Now, here's my question/concern: if a business seat (I) opens up on the second leg (BBB-CCC), does this mean I have to cancel & rebook also the first leg (AAA-BBB)?
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Old Nov 13, 12, 7:12 pm
  #74  
 
Join Date: May 2003
Location: Redwood City, CA USA (SFO/SJC)
Programs: Last 1K flight 1/21/11; fun while it lasted, 1P in 2011, Plat for 2012,13,14,15 & 2016. Gold in 17 &
Posts: 8,520
Book one day early and waitlist?

Trying to get tickets for SFO-CDG on 7/11/12. Tickets are available on the direct flight on 7/10 but not 7/11. Do I make the reservation online and then call on the phone to get on the waitlist? These would be saver awards in coach; my son isn't going to be in biz or first while I'm in coach this time!
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Old Nov 13, 12, 7:35 pm
  #75  
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Originally Posted by Mike Jacoubowsky View Post
Trying to get tickets for SFO-CDG on 7/11/12. Tickets are available on the direct flight on 7/10 but not 7/11. Do I make the reservation online and then call on the phone to get on the waitlist? These would be saver awards in coach; my son isn't going to be in biz or first while I'm in coach this time!
Doesn't matter how you make the confirmed booking. The waitlist has to be done on the phone.
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