Feb 22, 2017, 12:57 pm
Last edit by: WineCountryUA
Active thread Consolidated "Waitlist for Award Seats Questions/Issues"
Waitilisting for awards
Click for the current rules from United
Member experiences:
At the airport if you have not yet cleared:
Note: The correct priority term here may in fact be a code that is one of WAI, WBI, WCI, or WDI depending on status. The is per GG ONESTANDBY lines 32-55.
Note: PR-1 status is given to those who "paid" the requisite miles for an upgraded seat (i.e. biz) when only the non-upgraded space (i.e. coach) was available. The PR-1 status is to clue the system (and agents) in so that it is clear that you have been "displaced." (NOTE: once you have obtained PR-1 status, should there be any change to your ticket, e.g., an involuntary reroute by UA due to missing a connection, the PR-1 status will most likely get dropped and you must have it reattached (esp. before any UGs are given to others).
Unfortunately at T-24, many GAs do not get this concept. Use the above to plead your case but be prepared to be unsatisfied. One method that can get you to a higher level of understanding is the UC. Their staff seem to not only have a better understanding of the issues, but they can contact the gate and exert some influence on the less informed GAs, AND they seem to have more of an interest in helping PAX. If you can get into the UC, it will be worth your while.
**Note: If you get the UG on the long haul, the higher level of award miles you are using (like with the GPU) are considered used up regardless of the short haul. You will not be charged the lower level # of miles (i.e. refunded the diff between the lower level and the higher level you paid in advance), rather the higher level award miles will be considered spent. That is the risk you take when you do Plan B.
Waitilisting for awards
Click for the current rules from United
From the above link:You may redeem miles for travel in United Global First, United First, United Business or United BusinessFirst, even if the space is not available. In these cases, United Economy in the same award type must be confirmed, and the front cabin will be waitlisted. If the courtesy waitlist does not clear, it will expire 24 hours before itinerary departure, and you will automatically be added to the airport upgrade standby list upon check-in. In these cases, you will be confirmed on a space-available basis by a United airport representative at the gate once the flight has closed for check-in. For United BusinessFirst and United Business travel awards, the difference in miles will be refunded when the United BusinessFirst or United Business class segment of the trip could not be confirmed. Waitlist requests may only be made over the phone with your local United Customer Contact Center.
- You must have a confirmed segment to wait list for different cabin and/or a different flight.
- Can only waitlist for UA/UX operated flight, cannot waitlist for partner flights. Can waitlist for UA/UX flights on a mixed itin.
- Maximum number of WL segments in a PNR is 2.
- When confirmed segment is on a partner, you can waitlist for UA operated alternative.A report of being refused waitlisting for Economy{mixed reports - need further confirmation/clarification}.
At the airport if you have not yet cleared:
Note: The correct priority term here may in fact be a code that is one of WAI, WBI, WCI, or WDI depending on status. The is per GG ONESTANDBY lines 32-55.
The agent should give you “PR-1 status” which gives you top-priority status and moves you to the very top of the upgrade standby list, ahead of employees and everyone else trying to upgrade with miles+cash. If one agent won’t put you on the list as a displaced Business class passenger with PR-1 status then find another one who will. With this status the odds of you getting a business class are very high if there are still open seats (or if anybody no-shows).
If the agents in the airport are all clueless you should direct them to look
up “gg onestandby” in their system (they’ll know exactly what this is)
and look around lines 85-89 which spell out the details of the procedure for
this award.
If the agents in the airport are all clueless you should direct them to look
up “gg onestandby” in their system (they’ll know exactly what this is)
and look around lines 85-89 which spell out the details of the procedure for
this award.
Unfortunately at T-24, many GAs do not get this concept. Use the above to plead your case but be prepared to be unsatisfied. One method that can get you to a higher level of understanding is the UC. Their staff seem to not only have a better understanding of the issues, but they can contact the gate and exert some influence on the less informed GAs, AND they seem to have more of an interest in helping PAX. If you can get into the UC, it will be worth your while.
**Note: If you get the UG on the long haul, the higher level of award miles you are using (like with the GPU) are considered used up regardless of the short haul. You will not be charged the lower level # of miles (i.e. refunded the diff between the lower level and the higher level you paid in advance), rather the higher level award miles will be considered spent. That is the risk you take when you do Plan B.
Consolidated "Waitlist for Award Seats Questions/Issues [ARCHIVE]
Oct 29, 2014, 8:05 am
#331
Join Date: Nov 2006
Location: Left Coast
Programs: UA 1K & 1MM, HH Diamond, Marriott/SPG Gold (UA comp)
Posts: 1,353
Let me see if I understand your reply & the process. I currently have a Saver econ. award booked SFO-KOA for January (in X). I called a couple months ago and asked to be W/L for Bus/First and the agent noted the request and a day later my rez. said: United Economy (X) - (I class requested). Should this be what it looks like?
No extra miles were deducted from my account. What should I do next? Call and quote the rule and see what they say? How would you handle it?
Thanks much!!
No extra miles were deducted from my account. What should I do next? Call and quote the rule and see what they say? How would you handle it?
Thanks much!!
For plan B, you should have booked the business "fare" with the correct number of miles for business, where the saver economy was available but the business seat was not. This automatically places top priority to your upgrade since the system treats you as a displaced pax (paid for biz but stuck in Econ). If you try now to rebook the right way, and there is no saver Econ available, you'll lose your saver Econ booking, so be careful there.
If the upgrade never goes through, you'll get your miles back.
Last edited by weezl; Oct 29, 2014 at 10:09 am Reason: Addendum
Oct 29, 2014, 10:12 am
#332
Join Date: Jul 2010
Location: WAS
Programs: UA Silver, Marriott Titanium, Nexus, GE
Posts: 2,123
Let me see if I understand your reply & the process. I currently have a Saver econ. award booked SFO-KOA for January (in X). I called a couple months ago and asked to be W/L for Bus/First and the agent noted the request and a day later my rez. said: United Economy (X) - (I class requested). Should this be what it looks like?
No extra miles were deducted from my account. What should I do next? Call and quote the rule and see what they say? How would you handle it?
No extra miles were deducted from my account. What should I do next? Call and quote the rule and see what they say? How would you handle it?
It will be very interesting to see if this goes to the gate if it ends up at the top of the upgrade list automatically. I mostly expected the request just to expire at check in. Maybe not?
Oct 29, 2014, 10:19 am
#333
Join Date: Dec 2004
Posts: 2,866
What Is The Process for Getting CPU Listed
I booked a First class international award for my travelling companion in January. All seats are in first except the two domestic segments. (My I class upgrade requests cleared) Companion is a Gold and is a primary cardholder of two Mileage Plus credit cards
What is the process to get listed for CPU upgrade?
Two agents told me you can only do it at the airport when you check in????
What is the process to get listed for CPU upgrade?
Two agents told me you can only do it at the airport when you check in????
Oct 29, 2014, 10:37 am
#334
Join Date: May 2011
Posts: 5,814
I booked a First class international award for my travelling companion in January. All seats are in first except the two domestic segments. (My I class upgrade requests cleared) Companion is a Gold and is a primary cardholder of two Mileage Plus credit cards
What is the process to get listed for CPU upgrade?
Two agents told me you can only do it at the airport when you check in????
What is the process to get listed for CPU upgrade?
Two agents told me you can only do it at the airport when you check in????
This should put the person into the EUA queue (might take an hour or two for the arrows to reflect in the res).
Oct 29, 2014, 10:37 am
#335
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,850
I booked a First class international award for my travelling companion in January. All seats are in first except the two domestic segments. (My I class upgrade requests cleared) Companion is a Gold and is a primary cardholder of two Mileage Plus credit cards
What is the process to get listed for CPU upgrade? ...
What is the process to get listed for CPU upgrade? ...
they should be waitlist now, as you were and at the airport they should be about upgraders but some agents are award of this and others are not. More on this in this thread.
Oct 29, 2014, 10:52 am
#336
Join Date: Dec 2004
Posts: 2,866
CPU is not the right concept here -- and the credit card is not issue (your miles + their cards do not create eligibility)
they should be waitlist now, as you were and at the airport they should be about upgraders but some agents are award of this and others are not. More on this in this thread.
they should be waitlist now, as you were and at the airport they should be about upgraders but some agents are award of this and others are not. More on this in this thread.
http://www.united.com/web/en-US/cont...e/default.aspx
states:
Upgrading award tickets
Premier members who are primary cardholders for certain Chase-issued MileagePlus credit cards are eligible for Complimentary Premier Upgrades when traveling on award tickets on United-operated flights. The following credit cards qualify for this benefit:
United MileagePlus Explorer Card
Complimentary Premier Upgrades on award tickets will be sorted as indicated in the "Upgrade Confirmation Priority" section above, and prioritized after the lowest paid fare class within each Premier level. This benefit does not apply to companions traveling on award tickets.
Oct 29, 2014, 11:01 am
#337
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,850
The tickets for this benefit has to be booked from the same account as the primary cardholder -- so if you booked the tickets, the passenger's credit card is of no benefit.
Oct 29, 2014, 11:28 am
#338
Join Date: Nov 2006
Location: Left Coast
Programs: UA 1K & 1MM, HH Diamond, Marriott/SPG Gold (UA comp)
Posts: 1,353
I have a waitlist request like this that is booked in X (IN class requested). When I called to do this, they reissued the ticket and deducted the extra miles. Are you sure they never deducted the extra miles?
It will be very interesting to see if this goes to the gate if it ends up at the top of the upgrade list automatically. I mostly expected the request just to expire at check in. Maybe not?
It will be very interesting to see if this goes to the gate if it ends up at the top of the upgrade list automatically. I mostly expected the request just to expire at check in. Maybe not?
Oct 29, 2014, 11:48 am
#339
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Intermountain West
Programs: Too many to list
Posts: 12,082
Phil,
For plan B, you should have booked the business "fare" with the correct number of miles for business, where the saver economy was available but the business seat was not. This automatically places top priority to your upgrade since the system treats you as a displaced pax (paid for biz but stuck in Econ). If you try now to rebook the right way, and there is no saver Econ available, you'll lose your saver Econ booking, so be careful there.
If the upgrade never goes through, you'll get your miles back.
For plan B, you should have booked the business "fare" with the correct number of miles for business, where the saver economy was available but the business seat was not. This automatically places top priority to your upgrade since the system treats you as a displaced pax (paid for biz but stuck in Econ). If you try now to rebook the right way, and there is no saver Econ available, you'll lose your saver Econ booking, so be careful there.
If the upgrade never goes through, you'll get your miles back.
I have a waitlist request like this that is booked in X (IN class requested). When I called to do this, they reissued the ticket and deducted the extra miles. Are you sure they never deducted the extra miles?
It will be very interesting to see if this goes to the gate if it ends up at the top of the upgrade list automatically. I mostly expected the request just to expire at check in. Maybe not?
It will be very interesting to see if this goes to the gate if it ends up at the top of the upgrade list automatically. I mostly expected the request just to expire at check in. Maybe not?
I spoke to an CSR last night who has been with UA for over 20 yrs and she said I couldn't do this.
I guess it's a case of hang up and call again, eh?
Oct 29, 2014, 12:28 pm
#340
Join Date: Jan 2004
Location: New York NY
Programs: UA Gold, CO Plat, CO Million Miler
Posts: 2,617
How can you book a saver "I" fare, Bus/First, when no seats show as available? My flt. actually shows about 6 left on a 739.
I spoke to an CSR last night who has been with UA for over 20 yrs and she said I couldn't do this.
I guess it's a case of hang up and call again, eh?
I spoke to an CSR last night who has been with UA for over 20 yrs and she said I couldn't do this.
I guess it's a case of hang up and call again, eh?
Oct 29, 2014, 1:39 pm
#341
Join Date: May 2000
Location: HH Gold, Marriott Gold, PC Plat, Emirates Silver
Posts: 2,679
Why is this so friggin difficult? I have called multiple times over the last several weeks and they can not get it right. I have a domestic FC (I) award and one segment is in coach(X). Several agents say they can not waitlist an award ticket and one agent did waitlist it. However, that agent either did it wrong or was lying since I was never wait listed.
I also check almost daily if "I" becomes available. I guess that is as close to wait listing it will get.
I also check almost daily if "I" becomes available. I guess that is as close to wait listing it will get.
Oct 29, 2014, 3:19 pm
#342
Join Date: Jul 2010
Location: WAS
Programs: UA Silver, Marriott Titanium, Nexus, GE
Posts: 2,123
Oct 29, 2014, 5:27 pm
#343
Join Date: May 2000
Location: HH Gold, Marriott Gold, PC Plat, Emirates Silver
Posts: 2,679
OMG. I finally got it after so many tries. My call was picked up by the preferred desk and they took care of it no problem. Fast and efficient. Now the fingers are crossed.
Oct 29, 2014, 8:21 pm
#344
Join Date: Dec 2004
Programs: UA-1K, MM, Hilton-Diamond, Marriott-Titanium
Posts: 4,432
I or IN WL
I'm a bit search challenged so forgive me.
I have a Global first award to Australia. The domestic was not available in F so it is booked in X. I finally got a phone rep who agreed that F could be WL. It shows I requested in my record. Is I or IN the bucket for an elite request?
I have a Global first award to Australia. The domestic was not available in F so it is booked in X. I finally got a phone rep who agreed that F could be WL. It shows I requested in my record. Is I or IN the bucket for an elite request?
Oct 29, 2014, 8:24 pm
#345
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,850