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Consolidated "Waitlist for Award Seats Questions/Issues [ARCHIVE]

Consolidated "Waitlist for Award Seats Questions/Issues [ARCHIVE]

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Old Feb 22, 17, 4:57 am   -   Wikipost
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Last edit by: WineCountryUA
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Active thread Consolidated "Waitlist for Award Seats Questions/Issues"
Waitilisting for awards

Click for the current rules from United

From the above link:You may redeem miles for travel in United Global First, United First, United Business or United BusinessFirst, even if the space is not available. In these cases, United Economy in the same award type must be confirmed, and the front cabin will be waitlisted. If the courtesy waitlist does not clear, it will expire 24 hours before itinerary departure, and you will automatically be added to the airport upgrade standby list upon check-in. In these cases, you will be confirmed on a space-available basis by a United airport representative at the gate once the flight has closed for check-in. For United BusinessFirst and United Business travel awards, the difference in miles will be refunded when the United BusinessFirst or United Business class segment of the trip could not be confirmed. Waitlist requests may only be made over the phone with your local United Customer Contact Center.
Member experiences:
  1. You must have a confirmed segment to wait list for different cabin and/or a different flight.
  2. Can only waitlist for UA/UX operated flight, cannot waitlist for partner flights. Can waitlist for UA/UX flights on a mixed itin.
  3. Maximum number of WL segments in a PNR is 2.
  4. When confirmed segment is on a partner, you can waitlist for UA operated alternative.
    A report of being refused waitlisting for Economy{mixed reports - need further confirmation/clarification}.

At the airport if you have not yet cleared:

Note: The correct priority term here may in fact be a code that is one of WAI, WBI, WCI, or WDI depending on status. The is per GG ONESTANDBY lines 32-55.

Originally Posted by hughw View Post
The agent should give you “PR-1 status” which gives you top-priority status and moves you to the very top of the upgrade standby list, ahead of employees and everyone else trying to upgrade with miles+cash. If one agent won’t put you on the list as a displaced Business class passenger with PR-1 status then find another one who will. With this status the odds of you getting a business class are very high if there are still open seats (or if anybody no-shows).

If the agents in the airport are all clueless you should direct them to look
up “gg onestandby” in their system (they’ll know exactly what this is)
and look around lines 85-89 which spell out the details of the procedure for
this award.
Note: PR-1 status is given to those who "paid" the requisite miles for an upgraded seat (i.e. biz) when only the non-upgraded space (i.e. coach) was available. The PR-1 status is to clue the system (and agents) in so that it is clear that you have been "displaced." (NOTE: once you have obtained PR-1 status, should there be any change to your ticket, e.g., an involuntary reroute by UA due to missing a connection, the PR-1 status will most likely get dropped and you must have it reattached (esp. before any UGs are given to others).

Unfortunately at T-24, many GAs do not get this concept. Use the above to plead your case but be prepared to be unsatisfied. One method that can get you to a higher level of understanding is the UC. Their staff seem to not only have a better understanding of the issues, but they can contact the gate and exert some influence on the less informed GAs, AND they seem to have more of an interest in helping PAX. If you can get into the UC, it will be worth your while.

**Note: If you get the UG on the long haul, the higher level of award miles you are using (like with the GPU) are considered used up regardless of the short haul. You will not be charged the lower level # of miles (i.e. refunded the diff between the lower level and the higher level you paid in advance), rather the higher level award miles will be considered spent. That is the risk you take when you do Plan B.
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Old Oct 12, 14, 2:19 pm
  #301  
 
Join Date: May 2001
Posts: 9,544
Oh boy, I had 1 PNR I did with no problem. Then I had lunch and called to do another PNR which had me overnight in ORD because there was no availability on the connection.

The agent seemed to have never heard of WL for awards. I said I did it all the time.

First, she was questioning me about the 53 minute connect time for the domestic-Canada flight. Then she WL me for class HN. Then she WLed me XN for the even later flight the next day (I will wait for 1 day + 53 minutes).

Then she put on on hold and came back like 10 minutes later said she tried about 10 times to move the WL to the previous day but it would not and put me on hold as she talks to the supervisor..

Now the supervisor has been struggling with this for 5+ minutes and it looks like it is finally done 20+ minutes later.

Boy...maybe that is why they don't want to do this any more

Last edited by username; Oct 12, 14 at 2:43 pm
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Old Oct 12, 14, 4:24 pm
  #302  
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Originally Posted by username View Post
The agent seemed to have never heard of WL for awards.
That was your HUACA moment.

Last edited by goalie; Oct 13, 14 at 8:24 am Reason: comments toward other member removed
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Old Oct 12, 14, 9:58 pm
  #303  
 
Join Date: Jul 2002
Location: SF Bay Area
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8/13 changes

Does anyone have any actual information about the WL changes?
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Old Oct 13, 14, 5:05 am
  #304  
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Originally Posted by djmp View Post
Does anyone have any actual information about the WL changes?
Nope, though there have been references to yet another infamous "internal memo"

Would be great to get an official UAI response on this issue...
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Old Oct 13, 14, 12:50 pm
  #305  
 
Join Date: May 2000
Location: HH Gold, Marriott Plat, PC Plat
Posts: 2,473
I have a 3 segment domestic FC saver award booked with 2 segments in I and 1 in X class. It took 3 calls and the agent checking with the supervisor but I am finally waitlisted for I on the one X segment.

I have no status. If this does not clear by T-24, I understand I should be ahead of complementary upgrades on the airport upgrade list. I read somewhere, but cannot find it again, about what they need to do on the upgrade list to get me to the top. There was a special code they need to enter.

Does anyone know what they need to do so I float to the top?

Thanks
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Old Oct 13, 14, 7:07 pm
  #306  
 
Join Date: Jan 2004
Location: New York NY
Programs: UA Gold, CO Plat, CO Million Miler
Posts: 2,523
Originally Posted by mileshound View Post
I have a 3 segment domestic FC saver award booked with 2 segments in I and 1 in X class. It took 3 calls and the agent checking with the supervisor but I am finally waitlisted for I on the one X segment.

I have no status. If this does not clear by T-24, I understand I should be ahead of complementary upgrades on the airport upgrade list. I read somewhere, but cannot find it again, about what they need to do on the upgrade list to get me to the top. There was a special code they need to enter.

Does anyone know what they need to do so I float to the top?

Thanks
The agent should give you “PR-1 status” which gives you top-priority
status and moves you to the very top of the upgrade standby list, ahead of
employees and everyone else trying to upgrade with miles+cash. If one agent
won’t put you on the list as a displaced Business class passenger with PR-1
status then find another one who will. With this status the odds of you
getting a business class are very high if there are still open seats (or if
anybody no-shows).

If the agents in the airport are all clueless you should direct them to look
up “gg onestandby” in their system (they’ll know exactly what this is)
and look around lines 85-89 which spell out the details of the procedure for
this award. (Parenthetically, when trying to get a gate pass to access a
club as a United Club cardholder when I’m not flying I sometimes need to
tell an agent to look up “gg checkpoint line 53″ which instructs agents to
give you a security pass for you and your guests to access post-security
United and USAirways clubs even if you aren’t flying.)
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Old Oct 13, 14, 8:01 pm
  #307  
 
Join Date: Feb 2012
Posts: 10
How can I tell if I'm “PR-1 status”

I'm flying in December from PHL to HNL with a connection in SFO. The PHL to SFO flight upgrade has already been granted. I am currently in class YN and ZN is waitlisted for the SFO to PHL leg.

I'm not optimistic that the upgrade will come through but there are still 5 unassigned FC seats.

Last edited by jetski110; Oct 14, 14 at 6:41 am Reason: edited to reflect actual flights
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Old Oct 13, 14, 10:32 pm
  #308  
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Originally Posted by jetski110 View Post
How can I tell if I'm “PR-1 status”

I'm flying in December from PHL to HNL. The PHL to HNL flight upgrade has already been granted. I am currently in class YN and ZN is waitlisted.

I'm not optimistic that the upgrade will come through but there are still 5 unassigned FC seats.
There is no PHL-HNL flight.
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Old Oct 14, 14, 7:21 am
  #309  
 
Join Date: May 2000
Location: HH Gold, Marriott Plat, PC Plat
Posts: 2,473
Originally Posted by jetski110 View Post
How can I tell if I'm “PR-1 status”

I'm flying in December from PHL to HNL with a connection in SFO. The PHL to SFO flight upgrade has already been granted. I am currently in class YN and ZN is waitlisted for the SFO to PHL leg.

I'm not optimistic that the upgrade will come through but there are still 5 unassigned FC seats.
Does your waitlist show online? Mine does not but I have read it doesn't always show. I may call to verify I am actually wait listed.
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Old Oct 14, 14, 7:23 am
  #310  
 
Join Date: May 2000
Location: HH Gold, Marriott Plat, PC Plat
Posts: 2,473
Originally Posted by hughw View Post
The agent should give you “PR-1 status” which gives you top-priority
status and moves you to the very top of the upgrade standby list, ahead of
employees and everyone else trying to upgrade with miles+cash. If one agent
won’t put you on the list as a displaced Business class passenger with PR-1
status then find another one who will. With this status the odds of you
getting a business class are very high if there are still open seats (or if
anybody no-shows).

If the agents in the airport are all clueless you should direct them to look
up “gg onestandby” in their system (they’ll know exactly what this is)
and look around lines 85-89 which spell out the details of the procedure for
this award. (Parenthetically, when trying to get a gate pass to access a
club as a United Club cardholder when I’m not flying I sometimes need to
tell an agent to look up “gg checkpoint line 53″ which instructs agents to
give you a security pass for you and your guests to access post-security
United and USAirways clubs even if you aren’t flying.)
Perfect. Thank you for this great info. I am going to print it and keep it with me.
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Old Oct 14, 14, 7:34 am
  #311  
 
Join Date: Feb 2012
Posts: 10
Originally Posted by mileshound View Post
Does your waitlist show online? Mine does not but I have read it doesn't always show. I may call to verify I am actually wait listed.

My reservation shows
Flight: UA300
Aircraft: Boeing 777-200
Fare Class: United Economy (YN) - (ZN class requested)
Meal: Meals for Purchase
No Special Meal Offered.
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Old Oct 14, 14, 9:46 am
  #312  
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Originally Posted by jetski110 View Post
My reservation shows
Flight: UA300
Aircraft: Boeing 777-200
Fare Class: United Economy (YN) - (ZN class requested)
Meal: Meals for Purchase
No Special Meal Offered.
If ZN is not available two months out, you must be traveling on a very high demand day.
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Old Oct 17, 14, 6:40 pm
  #313  
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award tix W/L have priority over paid elites wanting free U/G?

I'm wait-listed on a coach award ticket (X) for B/F ("I class requested", 738, sfo-ogg, cost is 20K miles). Do I have priority over any elites who bought a ticket and are waiting for a free U/G? I assume I'd trump a non-rev since I'm willing to pay 20K miles.

The flt. leaves in one week & shows 6 B/F seats still available. Do I have much of a chance?

TIA

Last edited by philemer; Oct 17, 14 at 6:59 pm
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Old Oct 17, 14, 8:58 pm
  #314  
 
Join Date: Jun 2005
Posts: 129
What's the recommended procedure when checking bags?
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Old Oct 23, 14, 5:26 pm
  #315  
 
Join Date: Dec 2004
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Posts: 4,229
I wish training was better. I had to HUCA to get an agent to WL for F on the domestic section of an intl. F award. Finally done after the first agent insisted it could not be done.
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