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Consolidated "Waitlist for Award Seats Questions/Issues [ARCHIVE]

Consolidated "Waitlist for Award Seats Questions/Issues [ARCHIVE]

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Old Feb 22, 17, 4:57 am   -   Wikipost
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Active thread Consolidated "Waitlist for Award Seats Questions/Issues"
Waitilisting for awards

Click for the current rules from United

From the above link:You may redeem miles for travel in United Global First, United First, United Business or United BusinessFirst, even if the space is not available. In these cases, United Economy in the same award type must be confirmed, and the front cabin will be waitlisted. If the courtesy waitlist does not clear, it will expire 24 hours before itinerary departure, and you will automatically be added to the airport upgrade standby list upon check-in. In these cases, you will be confirmed on a space-available basis by a United airport representative at the gate once the flight has closed for check-in. For United BusinessFirst and United Business travel awards, the difference in miles will be refunded when the United BusinessFirst or United Business class segment of the trip could not be confirmed. Waitlist requests may only be made over the phone with your local United Customer Contact Center.
Member experiences:
  1. You must have a confirmed segment to wait list for different cabin and/or a different flight.
  2. Can only waitlist for UA/UX operated flight, cannot waitlist for partner flights. Can waitlist for UA/UX flights on a mixed itin.
  3. Maximum number of WL segments in a PNR is 2.
  4. When confirmed segment is on a partner, you can waitlist for UA operated alternative.
    A report of being refused waitlisting for Economy{mixed reports - need further confirmation/clarification}.

At the airport if you have not yet cleared:

Note: The correct priority term here may in fact be a code that is one of WAI, WBI, WCI, or WDI depending on status. The is per GG ONESTANDBY lines 32-55.

Originally Posted by hughw View Post
The agent should give you “PR-1 status” which gives you top-priority status and moves you to the very top of the upgrade standby list, ahead of employees and everyone else trying to upgrade with miles+cash. If one agent won’t put you on the list as a displaced Business class passenger with PR-1 status then find another one who will. With this status the odds of you getting a business class are very high if there are still open seats (or if anybody no-shows).

If the agents in the airport are all clueless you should direct them to look
up “gg onestandby” in their system (they’ll know exactly what this is)
and look around lines 85-89 which spell out the details of the procedure for
this award.
Note: PR-1 status is given to those who "paid" the requisite miles for an upgraded seat (i.e. biz) when only the non-upgraded space (i.e. coach) was available. The PR-1 status is to clue the system (and agents) in so that it is clear that you have been "displaced." (NOTE: once you have obtained PR-1 status, should there be any change to your ticket, e.g., an involuntary reroute by UA due to missing a connection, the PR-1 status will most likely get dropped and you must have it reattached (esp. before any UGs are given to others).

Unfortunately at T-24, many GAs do not get this concept. Use the above to plead your case but be prepared to be unsatisfied. One method that can get you to a higher level of understanding is the UC. Their staff seem to not only have a better understanding of the issues, but they can contact the gate and exert some influence on the less informed GAs, AND they seem to have more of an interest in helping PAX. If you can get into the UC, it will be worth your while.

**Note: If you get the UG on the long haul, the higher level of award miles you are using (like with the GPU) are considered used up regardless of the short haul. You will not be charged the lower level # of miles (i.e. refunded the diff between the lower level and the higher level you paid in advance), rather the higher level award miles will be considered spent. That is the risk you take when you do Plan B.
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Old Mar 18, 12, 9:23 am
  #16  
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Originally Posted by Dr Jabadski View Post
Please forgive what might be a basic question. I checked the glossary and Googled it without success.
What is “n/s”?
Thanks.
nonstop - I have a bunch of connecting C flights on OALs, but will subject myself to the 757 TATL to skip a connection. Might regret it coming from BCN though!
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Old Mar 18, 12, 12:58 pm
  #17  
 
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Thank you.
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Old Mar 19, 12, 2:34 pm
  #18  
 
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was able to do a waitlist today

I am not elite, but my award ticket was booked using miles of a UA Silver. Today i was able to get a UA agent (using click to call after long unsuccessful hold times on premier phone line) to do one waitlist per flight on United metal --for the same flight a different day in one direction and for a nonstop (versus my current connecting flight) on the return. Don't know if this would have been allowed if I was trying to waitlist non-UA metal. And the agent would not allow me to be on a waitilist for more than one flight per direction (which UA previously had allowed).
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Old Mar 26, 12, 4:29 am
  #19  
 
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Originally Posted by UA-NYC View Post
The kinds of WL I'm aware of:

1. Booked in a lower cabin on a higher int'l itinerary - WL the higher cabin (be it a short domestic leg or a long int'l one)
This may not be the brightest question, but I've never used my miles on a domestic award. Does the above statement apply to a domestic itinerary?

i.e. Two Segments, only one will confirm into F. Does the other segment - booked in Y - get WL for F? Don't see anything on the intinerary... call in?
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Old Mar 26, 12, 5:53 am
  #20  
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Originally Posted by JenGal View Post
This may not be the brightest question, but I've never used my miles on a domestic award. Does the above statement apply to a domestic itinerary?

i.e. Two Segments, only one will confirm into F. Does the other segment - booked in Y - get WL for F? Don't see anything on the intinerary... call in?
Should work the same - and yes, have to call in
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Old Mar 26, 12, 7:51 am
  #21  
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Originally Posted by gba View Post
For those who say waitlists are allowed, are they permitted on multi-carrier iteneraries? Or just on UA-metal only?
They are permitted on multi-carrier itineraries, but only UA segments can be waitlisted. You cannot waitlist for a partner-operated flight but you can for a UA-operated flight where there are partner segments in the same trip.
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Old Mar 26, 12, 8:18 am
  #22  
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Originally Posted by Mike Jacoubowsky View Post
The waitlist I need is actually to downgrade. The horror! But presently I'm in Y and my son's in saver F (can you tell who's on the paid ticket and who has the award?). There were no saver seats available in either Y or C, and a standard Y r/t to Europe at 110k miles is too close to a saver F at 137k to make the Y ticket worth considering. Hoping to find a seat in C open up. Of course, he's pretty happy with F... especially since the TATL portion (ORD-FRA) in in seat #1 on a 747.
I'm in the same bucket with one itin; I can find ON inventory but not IN, and though you'd think she'd be happy of the chance for international F, my wife has said she wants to travel in the same cabin as me (C). Given that at the moment the ON on that route is only 10k RDM more one-way than IN, I'm leaning toward booking the F seats for her anyway.

I figure if I book it in saver F, the worst thing is that she asks my seatmate if he/she would like to fly in F instead of C, and they swap seats.
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Old Mar 26, 12, 6:35 pm
  #23  
 
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so... if i'm going DCA-MEM(US) MEM-IAH(UA) and want to waitlist for the direct DCA_IAH(UA), I can't coz I have "partner flights" in my itin?

One would think UA would rather have me on their metal than that of another they need to "pay"...
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Old Mar 26, 12, 11:44 pm
  #24  
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Huh? Having One Partner Segment On Award Ticket Means No Waitlisting UA Segments?

I guess the merger is a joining of each airline's worst policies?

I have an award ticket with UA flights out and OZ flights back. 2 of the UA segments are confirmed in X/coach because F seats are not available at the saverpass level. Fine - at CO I could just waitlist the F seats in the appropriate class and they would clear when available.

Now I'm told because of the OZ segments on the way back, they can't waitlist any UA segments?

I've never heard of such a dimwitted policy. I don't want to waitlist partner flights, I want to waitlist UA flights.

Was this agent correct? Or did I get someone misinformed?
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Old Mar 27, 12, 5:28 am
  #25  
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Originally Posted by bocastephen View Post
I guess the merger is a joining of each airline's worst policies?

I have an award ticket with UA flights out and OZ flights back. 2 of the UA segments are confirmed in X/coach because F seats are not available at the saverpass level. Fine - at CO I could just waitlist the F seats in the appropriate class and they would clear when available.

Now I'm told because of the OZ segments on the way back, they can't waitlist any UA segments?

I've never heard of such a dimwitted policy. I don't want to waitlist partner flights, I want to waitlist UA flights.

Was this agent correct? Or did I get someone misinformed?
Bad agent - here are some WL segments I have for upcoming flights:

JFK-ZRH-BCN in LX C - have EWR-BCN on UA C waitlisted
BCN-LIS-EWR in TP C - BCN-EWR on UA C WL'd
HKG-NRT-EWR in NH/UA C - have HKG-EWR on UA C WL'd
Also have domestic F waitlisted on flights where only Y space available on an int'l F ticket
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Old Mar 27, 12, 5:30 am
  #26  
 
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Exactly!

... and this after I got the "well I've been an agent for 23 years... and we've never done that ..." speech. Hope my PNR isn't documented

Originally Posted by bocastephen View Post
I guess the merger is a joining of each airline's worst policies?

I have an award ticket with UA flights out and OZ flights back. 2 of the UA segments are confirmed in X/coach because F seats are not available at the saverpass level. Fine - at CO I could just waitlist the F seats in the appropriate class and they would clear when available.

Now I'm told because of the OZ segments on the way back, they can't waitlist any UA segments?

I've never heard of such a dimwitted policy. I don't want to waitlist partner flights, I want to waitlist UA flights.

Was this agent correct? Or did I get someone misinformed
?
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Old Mar 27, 12, 5:38 am
  #27  
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So we can still waitlist, even on an itin with a codeshare (as long as the waitlisted segment is UA)?

That was on thing I liked a lot about PMCO vs PMUA, so I'm hopeful that the agents who have told people 'no' were just misinformed--like the TA at AVL yesterday who told me that as a platinum I qualified for only two free domestic bags.

This is great news, and flies in the face of what a UA agent told me just before the merger. Guess I'll have to brave the wait and call to get that done.
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Old Mar 27, 12, 5:44 am
  #28  
 
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I have a award reservation in J class, and the one UA segment (HKG-SIN) I couldn't get I class, only X class. Do they allow waitlist for the change of class?
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Old Mar 27, 12, 6:16 am
  #29  
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Originally Posted by SirJman View Post
I have a award reservation in J class, and the one UA segment (HKG-SIN) I couldn't get I class, only X class. Do they allow waitlist for the change of class?
Yup!
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Old Mar 31, 12, 11:27 am
  #30  
 
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Two agents tell me "No"

Originally Posted by SirJman View Post
I have a award reservation in J class, and the one UA segment (HKG-SIN) I couldn't get I class, only X class. Do they allow waitlist for the change of class?
I am in the same situation. According to both agents, the new CO system does NOT allow wait lists. Both told me to check online daily. Very frustrating and waste of time.
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