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Consolidated "Waitlist for Award Seats Questions/Issues [ARCHIVE]

Consolidated "Waitlist for Award Seats Questions/Issues [ARCHIVE]

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Old Feb 22, 17, 4:57 am   -   Wikipost
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Last edit by: WineCountryUA
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Active thread Consolidated "Waitlist for Award Seats Questions/Issues"
Waitilisting for awards

Click for the current rules from United

From the above link:You may redeem miles for travel in United Global First, United First, United Business or United BusinessFirst, even if the space is not available. In these cases, United Economy in the same award type must be confirmed, and the front cabin will be waitlisted. If the courtesy waitlist does not clear, it will expire 24 hours before itinerary departure, and you will automatically be added to the airport upgrade standby list upon check-in. In these cases, you will be confirmed on a space-available basis by a United airport representative at the gate once the flight has closed for check-in. For United BusinessFirst and United Business travel awards, the difference in miles will be refunded when the United BusinessFirst or United Business class segment of the trip could not be confirmed. Waitlist requests may only be made over the phone with your local United Customer Contact Center.
Member experiences:
  1. You must have a confirmed segment to wait list for different cabin and/or a different flight.
  2. Can only waitlist for UA/UX operated flight, cannot waitlist for partner flights. Can waitlist for UA/UX flights on a mixed itin.
  3. Maximum number of WL segments in a PNR is 2.
  4. When confirmed segment is on a partner, you can waitlist for UA operated alternative.
    A report of being refused waitlisting for Economy{mixed reports - need further confirmation/clarification}.

At the airport if you have not yet cleared:

Note: The correct priority term here may in fact be a code that is one of WAI, WBI, WCI, or WDI depending on status. The is per GG ONESTANDBY lines 32-55.

Originally Posted by hughw View Post
The agent should give you “PR-1 status” which gives you top-priority status and moves you to the very top of the upgrade standby list, ahead of employees and everyone else trying to upgrade with miles+cash. If one agent won’t put you on the list as a displaced Business class passenger with PR-1 status then find another one who will. With this status the odds of you getting a business class are very high if there are still open seats (or if anybody no-shows).

If the agents in the airport are all clueless you should direct them to look
up “gg onestandby” in their system (they’ll know exactly what this is)
and look around lines 85-89 which spell out the details of the procedure for
this award.
Note: PR-1 status is given to those who "paid" the requisite miles for an upgraded seat (i.e. biz) when only the non-upgraded space (i.e. coach) was available. The PR-1 status is to clue the system (and agents) in so that it is clear that you have been "displaced." (NOTE: once you have obtained PR-1 status, should there be any change to your ticket, e.g., an involuntary reroute by UA due to missing a connection, the PR-1 status will most likely get dropped and you must have it reattached (esp. before any UGs are given to others).

Unfortunately at T-24, many GAs do not get this concept. Use the above to plead your case but be prepared to be unsatisfied. One method that can get you to a higher level of understanding is the UC. Their staff seem to not only have a better understanding of the issues, but they can contact the gate and exert some influence on the less informed GAs, AND they seem to have more of an interest in helping PAX. If you can get into the UC, it will be worth your while.

**Note: If you get the UG on the long haul, the higher level of award miles you are using (like with the GPU) are considered used up regardless of the short haul. You will not be charged the lower level # of miles (i.e. refunded the diff between the lower level and the higher level you paid in advance), rather the higher level award miles will be considered spent. That is the risk you take when you do Plan B.
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Old Mar 4, 17, 3:03 pm
  #1561  
 
Join Date: Aug 2007
Location: San Francisco
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I'm currently booked on an X award, I requested w/ the business saver amount of miles deducted from my account. There are 2 seats left in J, and I'm about to check-in for the flight. Should I be at the top of the waitlist, even ahead of those w/ status (unless they are doing the same thing I am doing)? Will the system automatically place me with PR-1 status, or is it necessary to call United / speak to a gate agent?
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Old Mar 4, 17, 3:07 pm
  #1562  
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Originally Posted by kthpence View Post
.... Will the system automatically place me with PR-1 status, or is it necessary to call United / speak to a gate agent?
It may happen or it may not happen automatically. If it does not happen, only a GA can address it, follow the advice in the wiki if needed.
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Old Mar 4, 17, 3:28 pm
  #1563  
 
Join Date: Jan 2017
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Thanks for the replies and yes just a 1k. I figured I wouldn't be able to use ON since it's a reward ticket, but wanted to double check to not miss something.
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Old Mar 4, 17, 3:50 pm
  #1564  
 
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Originally Posted by WineCountryUA View Post
It may happen or it may not happen automatically. If it does not happen, only a GA can address it, follow the advice in the wiki if needed.
Just checked in ... I'm 3rd on the waitlist out of 5 - is there a chance 2 other people w/ status are doing plan B, or am I probably not PR-1 at the moment?

Also, could I book myself onto an LH SFO-FRA-CDG flight but stay on the upgrade list standby for the SFO-CDG direct one?

Last edited by WineCountryUA; Mar 4, 17 at 4:23 pm Reason: merging consecutive posts by same member
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Old Mar 4, 17, 4:31 pm
  #1565  
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Originally Posted by kthpence View Post
Just checked in ... I'm 3rd on the waitlist out of 5 - is there a chance 2 other people w/ status are doing plan B, or am I probably not PR-1 at the moment? ...
As explained in the wiki, PR-1 is not quite the right term.

The general issue has not being shown on the Gate List -- typically when shown you are properly placed. It is very possible others are doing the same plus there are other potential cases for others to be higher.

Originally Posted by kthpence View Post
could I book myself onto an LH SFO-FRA-CDG flight but stay on the upgrade list standby for the SFO-CDG direct one?
Are you suggestion change your present booking to the LH routing and then waitlist the SFO-CDG with less than 24 hours to travel. Is the LH in business class? Guess that is possible but think you would lose your present waitlist and need to re-apply the waitlist. I would caution against getting too fancy at the risk of something going wrong. If the LH is in business, that seems like a good option. How many seats are for sell on the UA direct flight?
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Old Mar 4, 17, 4:33 pm
  #1566  
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Originally Posted by WineCountryUA View Post
I would caution against getting too fancy at the risk of something going wrong.
+1000

Pick one flight or the other.
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Old Mar 4, 17, 5:04 pm
  #1567  
 
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Originally Posted by WineCountryUA View Post
As explained in the wiki, PR-1 is not quite the right term.

The general issue has not being shown on the Gate List -- typically when shown you are properly placed. It is very possible others are doing the same plus there are other potential cases for others to be higher.

Are you suggestion change your present booking to the LH routing and then waitlist the SFO-CDG with less than 24 hours to travel. Is the LH in business class? Guess that is possible but think you would lose your present waitlist and need to re-apply the waitlist. I would caution against getting too fancy at the risk of something going wrong. If the LH is in business, that seems like a good option. How many seats are for sell on the UA direct flight?
Yes that's exactly what I was hoping to do...the LH is business, and there are 2 seats left on the direct flight. They both leave within an hour of each other, so it wouldn't make a huge difference for my plans. The only thing holding me back from this though is whether or not it's worth 40k more miles when it looks like I'll probably be alone in E+ on the direct flight. Obviously not the discussion for here, but lingering in the back of my mind
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Old Mar 5, 17, 6:29 pm
  #1568  
 
Join Date: Jan 2017
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New to mileage awards so sorry if this has been asked and answered. I think I am correct but would like some assurance before I call back and try again.

Redeemed a saver award (mixed cabin) for 70K miles TPA-IAD-BRU-TXL. The TPA-IAD segment is XN, the other two are in I (on SN). I just called and asked for my 1st segment to be waitlisted for Business but he said not possible unless I paid another 50K miles. He did say I can ask at the airport.

So my question is, am I in the right that I should be allowed to waitlist my 1st segment?
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Old Mar 5, 17, 7:03 pm
  #1569  
 
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Originally Posted by Tracker72 View Post
New to mileage awards so sorry if this has been asked and answered. I think I am correct but would like some assurance before I call back and try again.

Redeemed a saver award (mixed cabin) for 70K miles TPA-IAD-BRU-TXL. The TPA-IAD segment is XN, the other two are in I (on SN). I just called and asked for my 1st segment to be waitlisted for Business but he said not possible unless I paid another 50K miles. He did say I can ask at the airport.

So my question is, am I in the right that I should be allowed to waitlist my 1st segment?
Yes. Call again.
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Old Mar 6, 17, 6:28 am
  #1570  
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This is a general comment. I don't understand why UA has to have such dumb rules in place, when other airlines simply allow you to join a waiting list for a business class saver award, without having any other confirmed reservation in place. This is a waste of agent time, and seat capacity in the economy cabin that is not a passenger's interest to travel in. I am able to join a waitlist for Singapore award flights via their website, with about 1 minute of clicking online. Why does UA do this, and not change/fix the system? (at least even just for UA-operated flights)
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Old Mar 6, 17, 10:23 am
  #1571  
cur
 
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mileage plus booking, 80k saver business class:

jnb-jfk on sa confirmed in business
ewr-yyc on ac confirmed in y

1) so i am ineligible for upgrade waitlist on the ewr-yyc (ac) leg?
2) it says in the wiki i can get rebooked on a ua alternative. could i have it changed/waitlisted ewr/lga-ord-yyc? or must i fly the ewr-yyc leg? it's a 11 hour connection, i'd rather wait/lottery it out on standby and get moving thru ord (and get polaris lounge) than have the 11 hour connection.

also i am a little confused by this wording:
You may redeem miles for travel in United PolarisSM first class, United First, United Business or United Polaris business class, even if the space is not available. In these cases, United Economy in the same award type must be confirmed, and the front cabin will be waitlisted. If the courtesy waitlist does not clear, it will expire 24 hours before itinerary departure, and you will automatically be added to the airport upgrade standby list upon check-in. In these cases, you will be confirmed on a space-available basis by a United airport representative at the gate once the flight has closed for check-in. [b[For United Polaris business class and United Business travel awards, the difference in miles will be refunded when the United Polaris business class or United Business class segment of the trip could not be confirmed. [/b]
so if ewr-yyc were a ua flight and i couldn't get confirmed in f, i would get the difference given back?

confusing because it also says
If you elect to travel in a lower class of service than specified by your award, you will not receive a mileage adjustment.
or is this in reference to involuntary downgrade?

Last edited by cur; Mar 6, 17 at 10:31 am
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Old Mar 6, 17, 11:11 am
  #1572  
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Originally Posted by cur View Post
mileage plus booking, 80k saver business class:

jnb-jfk on sa confirmed in business
ewr-yyc on ac confirmed in y

1) so i am ineligible for upgrade waitlist on the ewr-yyc (ac) leg? ...
waitlisting is not permitted for partner segments
Originally Posted by cur View Post
2) it says in the wiki i can get rebooked on a ua alternative. could i have it changed/waitlisted ewr/lga-ord-yyc? or must i fly the ewr-yyc leg? ...
Waitlisting for a 2-segment substitution is difficult but not impossible to achieve -- but very unlikely to clear
Originally Posted by cur View Post
...
so if ewr-yyc were a ua flight and i couldn't get confirmed in f, i would get the difference given back?

confusing because it also says
If you elect to travel in a lower class of service than specified by your award, you will not receive a mileage adjustment.
There are no miles to get back. The mileage cost for jnb-jfk on sa confirmed in business plus ewr-yyc is the same regardless of the class of ewr-yyc.
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Old Mar 6, 17, 4:31 pm
  #1573  
 
Join Date: Jan 2017
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Originally Posted by Tracker72 View Post
New to mileage awards so sorry if this has been asked and answered. I think I am correct but would like some assurance before I call back and try again.

Redeemed a saver award (mixed cabin) for 70K miles TPA-IAD-BRU-TXL. The TPA-IAD segment is XN, the other two are in I (on SN). I just called and asked for my 1st segment to be waitlisted for Business but he said not possible unless I paid another 50K miles. He did say I can ask at the airport.

So my question is, am I in the right that I should be allowed to waitlist my 1st segment?
Thanks for all the info. It helped especially when I started reading off the rules from UA's website listed at the top. It took me 3 calls, and the 3rd I had to ask for a supervisor, but I finally got waitlisted for my 1st segment. She seemed surprised it had taken me 3 tries to do this.
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Old Mar 6, 17, 11:43 pm
  #1574  
 
Join Date: Apr 2014
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Hi all, new to UA, usually on AA but helping my parents redeem some of their United miles.

They have 280k United miles and are looking to fly LAX-MEL in business class. Website shows availability on the outbound for their date but only coach saver availability on the return. So if I understand the system correctly at UA they can book business on the way out and pay for business on the way back but be confirmed in coach and then on the waitlist for business class? And if it becomes available they'll be moved into business class but if not then they fly coach. Do they get the 30k miles back per person if they do end up in coach instead of business class?

Thanks for the help, sorry for not using the fare class lingo here, not familiar with the UA codes. I just don't want them to end up in coach but have paid for business.
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Old Mar 7, 17, 12:02 am
  #1575  
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Originally Posted by ericgdukie44 View Post
... They have 280k United miles and are looking to fly LAX-MEL in business class. Website shows availability on the outbound for their date but only coach saver availability on the return. So if I understand the system correctly at UA they can book business on the way out and pay for business on the way back but be confirmed in coach and then on the waitlist for business class? And if it becomes available they'll be moved into business class but if not then they fly coach. ...
yes

Originally Posted by ericgdukie44 View Post
... Do they get the 30k miles back per person if they do end up in coach instead of business class? ....
Yes

The wiki covers the key elements of the process.
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