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Consolidated "Waitlist for Award Seats Questions/Issues [ARCHIVE]

Consolidated "Waitlist for Award Seats Questions/Issues [ARCHIVE]

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Old Feb 22, 17, 4:57 am   -   Wikipost
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Active thread Consolidated "Waitlist for Award Seats Questions/Issues"
Waitilisting for awards

Click for the current rules from United

From the above link:You may redeem miles for travel in United Global First, United First, United Business or United BusinessFirst, even if the space is not available. In these cases, United Economy in the same award type must be confirmed, and the front cabin will be waitlisted. If the courtesy waitlist does not clear, it will expire 24 hours before itinerary departure, and you will automatically be added to the airport upgrade standby list upon check-in. In these cases, you will be confirmed on a space-available basis by a United airport representative at the gate once the flight has closed for check-in. For United BusinessFirst and United Business travel awards, the difference in miles will be refunded when the United BusinessFirst or United Business class segment of the trip could not be confirmed. Waitlist requests may only be made over the phone with your local United Customer Contact Center.
Member experiences:
  1. You must have a confirmed segment to wait list for different cabin and/or a different flight.
  2. Can only waitlist for UA/UX operated flight, cannot waitlist for partner flights. Can waitlist for UA/UX flights on a mixed itin.
  3. Maximum number of WL segments in a PNR is 2.
  4. When confirmed segment is on a partner, you can waitlist for UA operated alternative.
    A report of being refused waitlisting for Economy{mixed reports - need further confirmation/clarification}.

At the airport if you have not yet cleared:

Note: The correct priority term here may in fact be a code that is one of WAI, WBI, WCI, or WDI depending on status. The is per GG ONESTANDBY lines 32-55.

Originally Posted by hughw View Post
The agent should give you “PR-1 status” which gives you top-priority status and moves you to the very top of the upgrade standby list, ahead of employees and everyone else trying to upgrade with miles+cash. If one agent won’t put you on the list as a displaced Business class passenger with PR-1 status then find another one who will. With this status the odds of you getting a business class are very high if there are still open seats (or if anybody no-shows).

If the agents in the airport are all clueless you should direct them to look
up “gg onestandby” in their system (they’ll know exactly what this is)
and look around lines 85-89 which spell out the details of the procedure for
this award.
Note: PR-1 status is given to those who "paid" the requisite miles for an upgraded seat (i.e. biz) when only the non-upgraded space (i.e. coach) was available. The PR-1 status is to clue the system (and agents) in so that it is clear that you have been "displaced." (NOTE: once you have obtained PR-1 status, should there be any change to your ticket, e.g., an involuntary reroute by UA due to missing a connection, the PR-1 status will most likely get dropped and you must have it reattached (esp. before any UGs are given to others).

Unfortunately at T-24, many GAs do not get this concept. Use the above to plead your case but be prepared to be unsatisfied. One method that can get you to a higher level of understanding is the UC. Their staff seem to not only have a better understanding of the issues, but they can contact the gate and exert some influence on the less informed GAs, AND they seem to have more of an interest in helping PAX. If you can get into the UC, it will be worth your while.

**Note: If you get the UG on the long haul, the higher level of award miles you are using (like with the GPU) are considered used up regardless of the short haul. You will not be charged the lower level # of miles (i.e. refunded the diff between the lower level and the higher level you paid in advance), rather the higher level award miles will be considered spent. That is the risk you take when you do Plan B.
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Old Jul 29, 13, 1:55 pm
  #136  
 
Join Date: Aug 2010
Location: Chicago, IL
Programs: UA, SPG
Posts: 85
Originally Posted by aacharya View Post
You're correct with respect to fee calculation.

With respect to costs - you'll pay more due to the calculation of two one-ways (LH/UA out, UA back). And probably get a refund when you rebook onto an all UA itinerary. Hence, it gets complicated, if you ask me.

Hard to predict how up or down the cost of C seats are - the pricing acts differently from Y seats.
Thanks again. I plan to book the whole trip as an open jaw ORD-(AMS)-FRA MUC-ORD, not two one ways. That routing lowered the fees. I would have to look at changing the entire itinerary for the direct route if cleared. I think the short leg on LH intra-Europe is helping price the fees low. In the end, I may stick with the original routing since the fees could be $100's more, I'll just take the two segment routing. Thanks again for your input.
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Old Jul 29, 13, 1:56 pm
  #137  
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Originally Posted by Mike Jacoubowsky View Post
Have observed that recently, there has been a significant move towards greater elite availability of seats that aren't available for GMs. R & RN vs I & IN for example. Good news for elites, not so hot for GMs. But at least Jeff's giving elites something... not everything is being taken away.
Mike, please give me ANY example of ANY flight in the next 330 days where RN>R or IN>I, and I will happily agree with you. I don't think you'll have much success however.

(XN/X is a different story, but those are lower value seats).
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Old Jul 29, 13, 2:02 pm
  #138  
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Originally Posted by UAORD View Post
Thanks again. I plan to book the whole trip as an open jaw ORD-(AMS)-FRA MUC-ORD, not two one ways. That routing lowered the fees. I would have to look at changing the entire itinerary for the direct route if cleared. I think the short leg on LH intra-Europe is helping price the fees low. In the end, I may stick with the original routing since the fees could be $100's more, I'll just take the two segment routing. Thanks again for your input.
I guess what you could do is price out the new routing with the agent before they change it. I'd still put in the waitlist as it's not mandatory you move over.
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Old Jul 29, 13, 2:03 pm
  #139  
 
Join Date: Aug 2010
Location: Chicago, IL
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Originally Posted by aacharya View Post
I guess what you could do is price out the new routing with the agent before they change it. I'd still put in the waitlist as it's not mandatory you move over.
Good call! Will do. Thanks again.

One last question, how are you notified if your waitlist clears?

Last edited by iluv2fly; Jul 29, 13 at 2:59 pm Reason: merge
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Old Jul 29, 13, 2:10 pm
  #140  
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Originally Posted by UAORD View Post
One last question, how are you notified if your waitlist clears?
In theory: An e-mail.

In reality: A red notice will pop up if you go into your itinerary, or you have a separate EF alert come in.
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Old Jul 29, 13, 2:16 pm
  #141  
 
Join Date: Aug 2010
Location: Chicago, IL
Programs: UA, SPG
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Originally Posted by aacharya View Post
In theory: An e-mail.

In reality: A red notice will pop up if you go into your itinerary, or you have a separate EF alert come in.
Thanks! ^
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Old Jul 29, 13, 4:36 pm
  #142  
 
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Originally Posted by UA-NYC View Post
Mike, please give me ANY example of ANY flight in the next 330 days where RN>R or IN>I, and I will happily agree with you. I don't think you'll have much success however.

(XN/X is a different story, but those are lower value seats).
And as I go through things presently, I find not one example in the flights I've been watching to support my assertions. Zero. Zilch. Nada. So either I'm severely misreading things, have a faultier memory than I thought, or I'm part of a grand conspiracy that shows things to me and not others.

The earlier two are most-likely.
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Old Jul 29, 13, 5:56 pm
  #143  
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Originally Posted by Mike Jacoubowsky View Post
And as I go through things presently, I find not one example in the flights I've been watching to support my assertions. Zero. Zilch. Nada. So either I'm severely misreading things, have a faultier memory than I thought, or I'm part of a grand conspiracy that shows things to me and not others.

The earlier two are most-likely.
You're not alone!

The extra elite inventory in those buckets turned out to be a bait and switch unfortunately
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Old Jul 30, 13, 11:44 am
  #144  
 
Join Date: Nov 2010
Location: LAX
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Do the miles have to be in your account to waitlist?

I've booked a mostly-UA award itinerary (UA LAX->ORD->CDG, OS CDG->VIE->BCN, UA LHR->LAX) for two people in X/XN, and would like to change it to I if possible. There's no availability now, so I was thinking of waitlisting. I would be transferring the miles from Chase (don't have the 80K in MileagePlus), so I'm wondering if I can get added to the waitlist without moving the miles over, and transferring them when/if I clear the waitlist. Anyone know or done this before?
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Old Jul 30, 13, 11:48 am
  #145  
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Originally Posted by jcain View Post
I've booked a mostly-UA award itinerary (UA LAX->ORD->CDG, OS CDG->VIE->BCN, UA LHR->LAX) for two people in X/XN, and would like to change it to I if possible. There's no availability now, so I was thinking of waitlisting. I would be transferring the miles from Chase (don't have the 80K in MileagePlus), so I'm wondering if I can get added to the waitlist without moving the miles over, and transferring them when/if I clear the waitlist. Anyone know or done this before?
In other words, you're booked in X, and trying to waitlist for I?

I want to say "no", as I think you have to waitlist within the class, but I might be mistaken.

Another option is EF. When one piece opens (LAX-XXX-CDG or LHR-LAX), you have more options since you can try LAX-EWR-CDG, LAX-SFO-FRA-CDG, etc...
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Old Jul 30, 13, 12:02 pm
  #146  
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I have recently had mixed success on waitlisting for I/IN, and I start to experience a number of 1K agents who don't know what they are talking about.

I used to have confirmed X/XN booking and would waitlist I/IN, once cleared, call in, reissue and pay more miles, done. Until recently, some agents said I have to have confirmed I/IN to waitlist I/IN on an alternate flight. Website still implies you can waitlist I with confirm X, so to me, it depends on which agent you talk to. CAHU is still the way to go.
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Old Jul 30, 13, 12:34 pm
  #147  
 
Join Date: Jan 2005
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Originally Posted by aacharya View Post
Not quite. If the OP is not a Premier, or is a lower-level Premier, there will be a fee if the change meets one of the criteria.

Many agents will waive this, but other do not. I've seen in both ways.
So what kind of fees am I looking at?
I don't have any status....I know if you change a flight now its 75 dollars...

If I waitlist an award is it $75.00?
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Old Aug 8, 13, 5:28 pm
  #148  
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award waitlist question

i know if i book a flight all ua metal, say sfo-den-ewr, i can waitlist for sfo-ewr nonstop.

what if i book a partner flight, say lax-pek-syd, can i waitlist for lax-syd nonstop?
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Old Aug 8, 13, 5:41 pm
  #149  
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For sure
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Old Aug 8, 13, 7:51 pm
  #150  
 
Join Date: Oct 2008
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Tonight an agent waitlisted a Lufthansa First segment for me. Only LHR - FRA was available, but she put a request in for "O" space on the LH TATL segment I had hoped to book.

I was skeptical it went through but united.com does indeed show the LH TATL with red lettering underneath saying "this flight segment is waitlisted."

I set up an EF alert anyway, but it'd be cool if it clears automatically.
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