Consolidated: Is united.com or parts of it down? And other UA website issues[ARCHIVE]
Apr 24, 2018, 9:49 am
#1743
Join Date: Sep 2002
Location: CHS
Posts: 2,246
I didn't want to start a new thread, but I'm super excited to relax in lie-flat seats with seatback on-demand entertainment with a multi-course meal on my IAH-CHS with crap seats and no food in a couple weeks. While I know what to expect, I'm guessing there are other people that have no clue and rely on the information provided by United to make an informed choice when purchasing flights. This website needs to go - entirely.
Apr 24, 2018, 10:48 am
#1744
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,884
Anyone been able to check an ETC lately (without going through the trouble of doing a mock booking).
Trying to confirm the value of a couple of ETCs - I used to be able to go to promotional programs and certificates under deals and offers. typically, I'd type in ##TCVA (where number signs are the year) in the offer code box, and it would open a page where it asks for the PIN and name, and would confirm the amount remaining. I'm getting an error page now - tried 17TCVA and 18TCVA, tried an actual pin, tried the ticket number listed on the email, and nothing seems to work.
Has anyone else got it to work recently. Tried logged out and logged in.
Trying to confirm the value of a couple of ETCs - I used to be able to go to promotional programs and certificates under deals and offers. typically, I'd type in ##TCVA (where number signs are the year) in the offer code box, and it would open a page where it asks for the PIN and name, and would confirm the amount remaining. I'm getting an error page now - tried 17TCVA and 18TCVA, tried an actual pin, tried the ticket number listed on the email, and nothing seems to work.
Has anyone else got it to work recently. Tried logged out and logged in.
Apr 25, 2018, 8:09 pm
#1745
Join Date: May 2015
Programs: All the programs!
Posts: 1,006
I hope United hasn't started retrofitting the 77W with IPTE seats. 
Apr 30, 2018, 10:14 pm
#1746
Original Poster
Join Date: Jul 2002
Location: SF Bay Area
Programs: UA GS 2MM
Posts: 947
Is it just me or is the site is still messing up on an iPad? It force redirects to the tablet unfriendly mobile.united.com version each time and even when you select full site, things like itineraries are not displayed correctly.
May 1, 2018, 10:40 am
#1747
Moderator: Smoking Lounge; FlyerTalk Evangelist
Join Date: Feb 2004
Location: SFO
Programs: Lifetime (for now) Gold MM, HH Gold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 28,878
May 1, 2018, 11:07 am
#1748
FlyerTalk Evangelist
Join Date: Mar 2014
Location: 4éme
Posts: 12,038
Interesting, when I go to United.com on my iPhone I get a redesigned mobile site. Going to mobile.united.com I get the old site. I can access the full site without issue from either.
May 1, 2018, 11:42 am
#1749
Join Date: Jan 2013
Location: BOS
Programs: Hyatt Discoverist, Marriott/SPG/Hilton Gold, PreCheck + Clear
Posts: 2,306
Same for me. The new mobile award flight selection experience is vastly superior to the one offered by the native app. This is a huge relief, as I don’t always carry my laptop or iPad when traveling internationally. There have been times I wanted to change an award flight, but the wretched, broken app interface made it impossible.
May 3, 2018, 2:13 pm
#1750
Join Date: May 2000
Location: IAH
Programs: UA 1K 2.7MM, Marriott Titanium/LT Plat, IHG Spire
Posts: 3,317
I've been trying to check in on the app and have been getting "data services unavailable" for the last three hours. Anyone else?
May 3, 2018, 2:17 pm
#1751
Join Date: Aug 2011
Programs: United Plat, SPG Plat, Hilton Gold, IHG Club, Hyatt Discoverist, Hertz President, Avis President
Posts: 64
...have only been trying for an hour or so, but yes getting “data services unavailable,” as well as reservations, and flight status disappearing. If you keep trying you will get things back, but if you are trying to do something like check in that take a more then one screen, it breaks before you can get to the end.
May 3, 2018, 2:26 pm
#1752
Join Date: May 2000
Location: IAH
Programs: UA 1K 2.7MM, Marriott Titanium/LT Plat, IHG Spire
Posts: 3,317
...have only been trying for an hour or so, but yes getting “data services unavailable,” as well as reservations, and flight status disappearing. If you keep trying you will get things back, but if you are trying to do something like check in that take a more then one screen, it breaks before you can get to the end.
May 3, 2018, 3:48 pm
#1753
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Gold (1MM), Marriott LTT
Posts: 10,344
Can't get OLCi to work on the website or the mobile app. I am able to pull up reservations though on the website.
-RM
-RM
May 3, 2018, 3:51 pm
#1754
Join Date: Jan 2012
Location: Madrid
Programs: IB+ Emerald (Platino), M&M Senator (Gold), Meliá Rewards Platino, NH Platinum
Posts: 436
May 3, 2018, 4:54 pm
#1755
Join Date: Jun 2005
Location: Outside LAX.
Programs: UA1K 2MM and more
Posts: 328
I've been having trouble for the last three hours on iOS 11.x on a iPhone X and on my Nexus 6P running Oreo.
No boarding pass, reservations disappearing, kicked out of app, and can't login now.
Luckily I got a printed board pass just for giggles at the counter. Found out my boarding pass wasn't on my phone. OLCI 8 hours earlier via web site was fine.
No boarding pass, reservations disappearing, kicked out of app, and can't login now.
Luckily I got a printed board pass just for giggles at the counter. Found out my boarding pass wasn't on my phone. OLCI 8 hours earlier via web site was fine.