Original Routing Credit (ORC) After Involuntary Re-Routing/Re-Booking (Archive)
Jan 31, 2016, 8:05 pm
#1021
Join Date: Nov 2013
Location: NYC / TYO / Up in the Air
Programs: UA GS 1.7MM, AA 2.1MM, EK, BA, SQ, CX, Marriot LT, Accor P
Posts: 6,310
This is a new one for me - requested ORC for 2 segments that I was re-routed on AA for, and they are actually asking me for a copy of the original booking as well as a copy of my AA boarding pass. Cannot believe they are actually asking for this, every other ORC request I've ever done has gone through without question. It's not like they can't look at the record of the PNR, right?
Weird.
Weird.
Jan 31, 2016, 8:29 pm
#1022
Join Date: Feb 2007
Location: Suburban Philadelphia
Programs: Marriott Lifetime Plat, IHG Gold
Posts: 3,392
I have always supplied the PNR of the rebooked ticket as well as the original(s) when requesting ORC - I never realized you didn't have to - I just assumed they would want proof you actually went on the flight... They did once request a scan of my BP (from a Delta flight that they put me on directly lol). I guess the agent that processes it makes the call...
If that's not good enough for them I'm not sure what is - they can sure as heck see this stuff internally already and I'm not entirely sure how they think I'd have gotten to Pittsburgh to continue my itinerary if I hadn't boarded that AA flight they put me on.
Feb 1, 2016, 8:04 am
#1023
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Gold (1MM), Marriott LTT
Posts: 10,344
Yes, it's very weird they asked for this. You got an old school agent for sure.
-RM
Feb 1, 2016, 8:20 am
#1024
Join Date: Feb 2007
Location: Suburban Philadelphia
Programs: Marriott Lifetime Plat, IHG Gold
Posts: 3,392
Well, I got the e-mail last night that they received my information and will be crediting the flights in question, so looks like we're squared away ^
Feb 5, 2016, 12:47 pm
#1025
Join Date: Sep 2010
Location: Arlington, VA
Posts: 397
Voluntary vs. involuntary?
I was booked IAD-STL on a UAX non-stop. Flight ended up over two hours delayed (due to UA playing games with inbound aircraft assignments; it did fly as scheduled). The delay was going to cause me to miss a meeting. There were no earlier UA flights, but an earlier flight on AA was available. I called and asked to be placed on the AA flight, which after a small bit of pressing on my part they did.
Had I not called I'd have gotten to my destination, but hours late. Had they flown the flight on time, I wouldn't have had to call. Is this voluntary or involuntary, and either way is there any prospect of claiming ORC credit for the UA leg I didn't fly? Or do I just live with the AA miles?
Thanks.
Had I not called I'd have gotten to my destination, but hours late. Had they flown the flight on time, I wouldn't have had to call. Is this voluntary or involuntary, and either way is there any prospect of claiming ORC credit for the UA leg I didn't fly? Or do I just live with the AA miles?
Thanks.
Feb 5, 2016, 1:08 pm
#1026
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,850
I was booked IAD-STL on a UAX non-stop. Flight ended up over two hours delayed (due to UA playing games with inbound aircraft assignments; it did fly as scheduled). The delay was going to cause me to miss a meeting. There were no earlier UA flights, but an earlier flight on AA was available. I called and asked to be placed on the AA flight, which after a small bit of pressing on my part they did.
Had I not called I'd have gotten to my destination, but hours late. Had they flown the flight on time, I wouldn't have had to call. Is this voluntary or involuntary, and either way is there any prospect of claiming ORC credit for the UA leg I didn't fly? Or do I just live with the AA miles?
Thanks.
Had I not called I'd have gotten to my destination, but hours late. Had they flown the flight on time, I wouldn't have had to call. Is this voluntary or involuntary, and either way is there any prospect of claiming ORC credit for the UA leg I didn't fly? Or do I just live with the AA miles?
Thanks.
Feb 5, 2016, 5:39 pm
#1027
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,038
I was booked IAD-STL on a UAX non-stop. Flight ended up over two hours delayed (due to UA playing games with inbound aircraft assignments; it did fly as scheduled). The delay was going to cause me to miss a meeting. There were no earlier UA flights, but an earlier flight on AA was available. I called and asked to be placed on the AA flight, which after a small bit of pressing on my part they did.
Had I not called I'd have gotten to my destination, but hours late. Had they flown the flight on time, I wouldn't have had to call. Is this voluntary or involuntary, and either way is there any prospect of claiming ORC credit for the UA leg I didn't fly? Or do I just live with the AA miles?
Thanks.
Had I not called I'd have gotten to my destination, but hours late. Had they flown the flight on time, I wouldn't have had to call. Is this voluntary or involuntary, and either way is there any prospect of claiming ORC credit for the UA leg I didn't fly? Or do I just live with the AA miles?
Thanks.
Feb 6, 2016, 3:56 pm
#1028
Join Date: Apr 2013
Location: Bucks County
Programs: UAL GS & Million Miler; Delta Lifetime Gold; Hilton Diamond; Marriott Platinum; Legion Etrangere
Posts: 1,609
Feb 9, 2016, 3:26 pm
#1030
Join Date: Dec 2015
Location: MSP/ORD
Programs: UA 1MM/GS, Marriott Lifetime Platinum
Posts: 318
Data point: 1K, got rerouted on a non-Star Alliance carrier during the recent storm. Sent an email to 1K Voice, got a very swift reply saying that after 5 days I would see the ORC, and lo and behold, that is what happened.
This was an excellent interaction. Thanks, United!
This was an excellent interaction. Thanks, United!
Feb 9, 2016, 3:29 pm
#1031
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,850
5-days for UA flights, 15 days for partner flights. Standard timeframes.
Feb 12, 2016, 1:21 pm
#1032
Join Date: Feb 2003
Location: 3rd Rock from the Sun
Programs: UA MP, DL SkyMiles
Posts: 288
TK ticket - rerouted on QR
I was recently on a trip IAD-IST-BOM and back and the outbound was rerouted by TK due to disruptions in IST. That travel was on QR. ho do I approach to get the mileage credited to UAMP? TK or UA? I have the ticket numbers and boarding passes available.
Appreciate the help in advance!
Appreciate the help in advance!
Feb 14, 2016, 7:04 pm
#1033
Join Date: May 2001
Location: San Francisco/Bangkok
Programs: Alaska 75K United 1K
Posts: 1,409
Reroute mileage credit
Can you request a reroute mileage credit when you make
a flight change due to a weather waiver?
Thanks
a flight change due to a weather waiver?
Thanks
Feb 14, 2016, 7:15 pm
#1034
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,884
Reroute mileage credit
Typically, No.
In order to get ORC, your ticket needs to be marked INVOL, and typically that only happens when you change flights because a delay is going to cause a misconnect or your flight has been canceled. In a weather waiver, they typically offer flexibility if you are worried about the above, but if they haven't actually canceled or delayed your flight, it is still considered a voluntary change.
In order to get ORC, your ticket needs to be marked INVOL, and typically that only happens when you change flights because a delay is going to cause a misconnect or your flight has been canceled. In a weather waiver, they typically offer flexibility if you are worried about the above, but if they haven't actually canceled or delayed your flight, it is still considered a voluntary change.
Feb 14, 2016, 7:49 pm
#1035
Join Date: May 2001
Location: San Francisco/Bangkok
Programs: Alaska 75K United 1K
Posts: 1,409
Typically, No.
In order to get ORC, your ticket needs to be marked INVOL, and typically that only happens when you change flights because a delay is going to cause a misconnect or your flight has been canceled. In a weather waiver, they typically offer flexibility if you are worried about the above, but if they haven't actually canceled or delayed your flight, it is still considered a voluntary change.
In order to get ORC, your ticket needs to be marked INVOL, and typically that only happens when you change flights because a delay is going to cause a misconnect or your flight has been canceled. In a weather waiver, they typically offer flexibility if you are worried about the above, but if they haven't actually canceled or delayed your flight, it is still considered a voluntary change.