Original Routing Credit (ORC) After Involuntary Re-Routing/Re-Booking (Archive)
Sep 10, 2010, 6:28 pm
#136
Join Date: May 2001
Location: Phoenix
Programs: UA1k;HH Gold;MR Gold
Posts: 6,112
Booked MCI-DEN-LAX-SYD on 7/30 and mis-connected in LAX due to weather in DEN (UA701 http://www.flyertalk.com/forum/unite...ay-7-30-a.html).
My original itinerary was all booked on United flying United metal. Due to the mis-connect in LAX, I was rerouted/protected on Air New Zealand flights through Aucland (NZ5 and NZ103).
I am certain that I will get 100% points credit for my flights, but am I entitled to my original 100% bonus credit for being 1K.
I understand that there is not bonus credit for booking *A flights are part of your original booking, but this was a protected re-route. Thoughts or experiences? Thanks. MC
My original itinerary was all booked on United flying United metal. Due to the mis-connect in LAX, I was rerouted/protected on Air New Zealand flights through Aucland (NZ5 and NZ103).
I am certain that I will get 100% points credit for my flights, but am I entitled to my original 100% bonus credit for being 1K.
I understand that there is not bonus credit for booking *A flights are part of your original booking, but this was a protected re-route. Thoughts or experiences? Thanks. MC
Sep 10, 2010, 9:53 pm
#137
Join Date: Jan 2008
Location: SF Bay Area
Programs: UA 1K MM, Marriott Life Plat, various others of little note
Posts: 2,763
The couple of times this has happened to me I have had no trouble getting original credit. As with so many other things, the solution is say "thank you", hang up, and call again. Repeat until you get the correct answer.
Sep 10, 2010, 10:16 pm
#138
Join Date: Feb 2010
Location: PDX (wish I was in HNL)
Programs: Platinum
Posts: 1,687
A follow-up to my problem... seems like United came through today and gave my family the original mileage credit. The FT mantra of call and call again, helped, I think. I'm not sure if the Facebook post or Twitter post helped things along. 
Anyway, when I told my youngest (who made 2p) he now can sit in E+ for free, he started dancing, telling us "it's the E+ leg room dance!"
Anyway, when I told my youngest (who made 2p) he now can sit in E+ for free, he started dancing, telling us "it's the E+ leg room dance!"
Sep 11, 2010, 10:03 pm
#139
Join Date: May 2008
Location: SFO
Programs: UA 1K, DL, AA, AS
Posts: 305
Rerouting
We have an upcoming family trip (all 3 of us are 1K's) in December SFO-NRT-TPE roundtrip. Our SWU's have all cleared.
We were thinking of making a change:
Outbound SFO-NRT-SIN and then still keep the return leg TPE-NRT-SFO.
If we make this change, will we lose our already confirmed upgrades ? Do they have to re-ticket the whole itinerary?
Or can I ask them to cancel just the NRT-TPE segment and then buy a separate NRT-SIN to keep the original ticket and upgrades in place?
We were thinking of making a change:
Outbound SFO-NRT-SIN and then still keep the return leg TPE-NRT-SFO.
If we make this change, will we lose our already confirmed upgrades ? Do they have to re-ticket the whole itinerary?
Or can I ask them to cancel just the NRT-TPE segment and then buy a separate NRT-SIN to keep the original ticket and upgrades in place?
Sep 12, 2010, 9:44 am
#140
Join Date: Feb 2001
Location: Global
Programs: AAexp, UA*G, HY LT Globalist, FB Plat, Centurion
Posts: 988
Since you gave up a stop also remember to call the refunds department and ask them to credit any applicable taxes, passenger facility charges, etc. My assistant always does that for me when this happens...
Sep 26, 2010, 12:19 pm
#141
Join Date: Jul 2004
Location: PDX
Programs: DL DM, AS MVP 100K, Amtrak peon, Colbert Lifetime Platinum
Posts: 4,534
Had my first two ORC experiences this week. In both directions of my trip I wound up getting involuntarily rerouted directly SFO-DEN and DEN-SFO (originally booked SFO-ONT-DEN, DEN-LAX-SFO) due to weather and mechanical delays, respectively.
Called MP yesterday; the agent was happy to wipe out the posted SFO-DEN-SFO segments and replace them with SFO-ONT-DEN-LAX-SFO. Couldn't have been easier. ^
Called MP yesterday; the agent was happy to wipe out the posted SFO-DEN-SFO segments and replace them with SFO-ONT-DEN-LAX-SFO. Couldn't have been easier. ^
Oct 6, 2010, 8:57 am
#142
Join Date: May 2000
Location: Chicago
Programs: AA EP, UA Gold-MM, UA 1K (former), GS (former),SPG LT Platinum, Hyatt Diamond, HH Diamond
Posts: 2,299
I have heard on Flyertalk that United will give you credit for the original routing when they bump you and reroute. Does anyone know if they also give you EQM's and lifetime miles equivalent to the original routing in this case?
Also, one other question. If you fly on a Star Alliance code share, but on United metal, do you get United lifetime miles?
Also, one other question. If you fly on a Star Alliance code share, but on United metal, do you get United lifetime miles?
I was rerouted due to VDB from UA to LH and didn't get miles. Do I have a case for Lifetime miles?
Thanks
Oct 6, 2010, 9:21 am
#143
Moderator, Omni, Omni/PR, Omni/Games, FlyerTalk Posting Legend
Join Date: Oct 2004
Location: Between DCA and IAD
Programs: UA 1K MM; Hilton Diamond
Posts: 67,108
IME, when you get the original routing credit, the lifetime miles adjust accordingly. In almost all of my cases, it's meant staying on UA metal, just different mileage totals, so I'm not sure given the situation of UA to LH--but I would expect that once they change the mileage posting to the original routing (on UA), all of your counts will update accordingly (RDM, EQM, and lifetime).
YMMV.
Oct 6, 2010, 9:52 am
#144
Join Date: May 2000
Location: Chicago
Programs: AA EP, UA Gold-MM, UA 1K (former), GS (former),SPG LT Platinum, Hyatt Diamond, HH Diamond
Posts: 2,299
Did you put in and receive the original routing credit?
IME, when you get the original routing credit, the lifetime miles adjust accordingly. In almost all of my cases, it's meant staying on UA metal, just different mileage totals, so I'm not sure given the situation of UA to LH--but I would expect that once they change the mileage posting to the original routing (on UA), all of your counts will update accordingly (RDM, EQM, and lifetime).
YMMV.
IME, when you get the original routing credit, the lifetime miles adjust accordingly. In almost all of my cases, it's meant staying on UA metal, just different mileage totals, so I'm not sure given the situation of UA to LH--but I would expect that once they change the mileage posting to the original routing (on UA), all of your counts will update accordingly (RDM, EQM, and lifetime).
YMMV.
To help with the decision:
I am at about 810,000 lifetime, already smashed the 1K mark and very closely working towards 150k. This was a Full J ticket so also Full Fare Mileage is in play (currently at 34k for the year).
Am I too focused on the million mile status especially since we don't know the future of it? I'm not too worried about less than the 1000 RDM's though.
Oct 6, 2010, 10:49 am
#145
Moderator, Omni, Omni/PR, Omni/Games, FlyerTalk Posting Legend
Join Date: Oct 2004
Location: Between DCA and IAD
Programs: UA 1K MM; Hilton Diamond
Posts: 67,108
Thanks for your answer .. another question .. I know it is an extremely personal decision but do you think it would be worth getting the original credit even if it for less miles? My original routing was a nonstop to a closer destination (really only a couple hundred miles + the extra 500 mile segment).
To help with the decision:
I am at about 810,000 lifetime, already smashed the 1K mark and very closely working towards 150k. This was a Full J ticket so also Full Fare Mileage is in play (currently at 34k for the year).
Am I too focused on the million mile status especially since we don't know the future of it? I'm not too worried about less than the 1000 RDM's though.
To help with the decision:
I am at about 810,000 lifetime, already smashed the 1K mark and very closely working towards 150k. This was a Full J ticket so also Full Fare Mileage is in play (currently at 34k for the year).
Am I too focused on the million mile status especially since we don't know the future of it? I'm not too worried about less than the 1000 RDM's though.
Personally, I'd want to be closer to MM status, and unless the few hundred less miles for the year's EQM totals will cost you the 150k mark, I'd do it.
Technically, we don't know what the future benefits of MM will bring once NonePass and MP are merged, but the merger FAQs on United.com do state that MM isn't going away:
Originally Posted by United.com
Q. What will happen to my Million Miler Program lifetime status and Continental Infinite Elite status benefits? Will I continue to receive them in the future?
A. Yes, you will continue to receive your benefits as you always have. Lifetime elite benefits will continue in the single, combined program, which will be announced by the end of 2011.
Q. If I'm a Million Miler on United or Continental, what happens to my status and benefits? Will my program change?
A. The Million Miler program for both airlines will remain the same for now, and you will continue to receive your benefits as you always have. Over the next year, we will be working to align the Million Miler programs of both airlines into one common program which continues to recognize your long-time loyalty and commitment.
A. Yes, you will continue to receive your benefits as you always have. Lifetime elite benefits will continue in the single, combined program, which will be announced by the end of 2011.
Q. If I'm a Million Miler on United or Continental, what happens to my status and benefits? Will my program change?
A. The Million Miler program for both airlines will remain the same for now, and you will continue to receive your benefits as you always have. Over the next year, we will be working to align the Million Miler programs of both airlines into one common program which continues to recognize your long-time loyalty and commitment.
Oct 30, 2010, 6:38 pm
#146
Join Date: Feb 2010
Location: SNA
Programs: UA 1K, Marriott/SPG Plat
Posts: 187
Here's a recent datapoint...
Booked A-B-C; B-C was canceled due to weather. The only alternative offered was to drive to a different airport to take D-C many hours later. Given this alternative, I decided to fly A-B as scheduled and drive to C, since the two are fairly close together, I would get there a lot earlier and I didn't want to drive to a different airport to take a small plane on a slightly longer flight.
I've been denied via e-mail and twice when calling MP to try and get ORC...each time the typical "you can't get credit since you didn't actually fly the second flight." Never mind the fact that there was no way I could physically fly the second flight. Bummer. Faxed in the info as well, but haven't heard anything yet. At least I got an appreciation cert out of this so I can make up for the missing segment with a MR
Booked A-B-C; B-C was canceled due to weather. The only alternative offered was to drive to a different airport to take D-C many hours later. Given this alternative, I decided to fly A-B as scheduled and drive to C, since the two are fairly close together, I would get there a lot earlier and I didn't want to drive to a different airport to take a small plane on a slightly longer flight.
I've been denied via e-mail and twice when calling MP to try and get ORC...each time the typical "you can't get credit since you didn't actually fly the second flight." Never mind the fact that there was no way I could physically fly the second flight. Bummer. Faxed in the info as well, but haven't heard anything yet. At least I got an appreciation cert out of this so I can make up for the missing segment with a MR
Nov 6, 2010, 2:04 pm
#147
Join Date: Aug 2005
Location: SFO
Programs: NON ELITE
Posts: 416
Can I get UA miles when there is a mechanical problem?
I booked UA flight out to NRT a few weeks ago. When I got to the airport, they said there was an machenical problem, so they put me on a Japan Airline flight instead. Can I get UA miles in this situation? I don't care for JAL miles because I am not JAL member anyway.
Last edited by FlyinHawaiian; Nov 6, 2010 at 2:08 pm Reason: moved into related thread
Nov 6, 2010, 2:08 pm
#148
FlyerTalk Evangelist
Join Date: Dec 2003
Location: LAX
Posts: 10,906
Yes. Call and ask (and you can also double dip in this scenario).
Nov 11, 2010, 4:53 pm
#149
Join Date: Feb 2007
Programs: UA Premier Platinum, Skyteam Elite Plus (KE Morning Calm Premium)
Posts: 819
Do you get missing MP credit for US/CO?
I will have a MR on US in Jan 2011.
When I was rerouted on UA due to weather delay, I was able to get the MP credits based on the orignal routing.
What about if I travel on US with UA MP number? If there is a rerouting due to delay, will I get UA EQM and miles? Should I contact US or UA?
Last time, my CO flight was delayed and I took DL instead. I emailed CO to get UA miles. They offered my some compensation (CO voucher) and no UA miles.
Thanks.
When I was rerouted on UA due to weather delay, I was able to get the MP credits based on the orignal routing.
What about if I travel on US with UA MP number? If there is a rerouting due to delay, will I get UA EQM and miles? Should I contact US or UA?
Last time, my CO flight was delayed and I took DL instead. I emailed CO to get UA miles. They offered my some compensation (CO voucher) and no UA miles.
Thanks.
Nov 15, 2010, 1:39 pm
#150
Join Date: May 2010
Location: SEA
Posts: 105
Maybe I missed it in this thread, but what should you do when there is a schedule change that invalidates a same-day turn MR?
Cashing in on the WN match, I booked two of the same exact MRs in January for BOI-DEN-SEA-DEN-BOI for $103 each. I recently received a message from UA of a schedule change. When I looked at my itineraries, the DEN-SEA legs on both MRs had been rescheduled to a new flight (possibly because of a cancellation) that departs 30 minutes before I get into DEN. I could take a later DEN-SEA flight, but this will result in missing the return connections. As far as I can tell, there is no longer any way to fly this trip same day on *A.
I haven't called into UA yet to acknowledge the change becuase I thought I ought to know what my options are. I could get a refund, but I'd prefer not to since these were the cheapest MRs I've ever seen out of BOI (3.07 cpm). Can I get original routing credit if I reschedule to BOI-DEN-SEA-SFO-BOI (a potentially viable route) and how would I guarantee receiving ORC. Or, as another option, does the trip in vain rule come into effect and if so what would that entitle me to? Any insights would be appreciated. Thanks.
Cashing in on the WN match, I booked two of the same exact MRs in January for BOI-DEN-SEA-DEN-BOI for $103 each. I recently received a message from UA of a schedule change. When I looked at my itineraries, the DEN-SEA legs on both MRs had been rescheduled to a new flight (possibly because of a cancellation) that departs 30 minutes before I get into DEN. I could take a later DEN-SEA flight, but this will result in missing the return connections. As far as I can tell, there is no longer any way to fly this trip same day on *A.
I haven't called into UA yet to acknowledge the change becuase I thought I ought to know what my options are. I could get a refund, but I'd prefer not to since these were the cheapest MRs I've ever seen out of BOI (3.07 cpm). Can I get original routing credit if I reschedule to BOI-DEN-SEA-SFO-BOI (a potentially viable route) and how would I guarantee receiving ORC. Or, as another option, does the trip in vain rule come into effect and if so what would that entitle me to? Any insights would be appreciated. Thanks.