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United's Current Boarding Process (with Wiki) [2016-forward]{Archive}

Old Jan 19, 2017, 11:05 pm
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Last edit by: WineCountryUA
Source: United Boarding Process

New changes (effective 18 Sept 2018)

You will see some new boarding lane signs in the gate area that will guide you through the boarding process. There will now be two lanes that are color coded : to begin, Group 1 will board through the blue lane and Group 2 will board through the green lane. The remaining Groups 3-5 will then board through the green lane when called, and Groups 1 and 2 can continue to board through the blue lane .

We encourage you to make yourself comfortable while you wait for your group to be called, and we’ll let you know when we’re ready for you to board. Late arriving customers in Groups 1 and 2 are welcome to continue boarding through the blue lane at any time.

Boarding groups

Pre-boarding

  1. Unaccompanied minors
  2. Customers with disabilities
  3. Active members of the military
  4. United Global Services® members
  5. Families traveling with children age 2 and younger
  6. Premier® 1K® members

Group 1

  • Premier Platinum members
  • Premier Gold members
  • Star Alliance™ Gold members
  • Customers seated in premium cabins: United Polaris®, United First® and United Business®

Group 2

  • Premier Silver members
  • Star Alliance Silver members
  • Customers who have purchased Premier Access® or Priority Boarding
  • United℠ Explorer, Club, Presidential Plus℠ and Awards Cardmembers

Groups 3 – 5

  • Economy Plus®
  • United Economy®
  • Basic Economy*

* Customers who have purchased a Basic Economy ticket will be in the last boarding group, except for Premier members, Chase Cardmembers of qualifying cards and Star Alliance Gold members, who will still receive their priority boarding.
Originally Posted by JOSECONLSCREW28
There will also be updated boarding times:

757 & Widebody aircraft: 50 min prior to departure
737-800/900 & 737 MAX 40 min prior to departure
737-700 & A319/A320 35 min prior to departure
================================================== ==============================
Pre Sept 2018 process

Pre-Boarding
  • Unaccompanied minors
  • Customers with disabilities
  • Uniformed members of the U.S. military
  • Families traveling with children age two and younger
  • United Global Services® members
Premier Access Boarding
  • Group 1: Premier 1K, Premier Platinum, Business/Polaris Business, and First/Polaris First.
  • Group 2: Premier Gold, Star Gold, Premier Silver, Star Silver, MileagePlus Presidential Plus, Club, Explorer and Awards, purchased Premier Access


General boarding (Window Seats, then Middle Seats, then Aisle)
  • Group 3 - Window Seats
  • Group 4 - Middle & Aisle Seats (Aisle Seats on UA Express)
  • Group 5 - Basic Economy

Customers who have purchased a Basic Economy ticket will be in the last boarding group, with the exception of Premier members, Chase Cardmembers of qualifying cards and Star Alliance Gold members, who will still receive their priority boarding.

Note: If you’re traveling with a companion and one of you has a higher boarding status, you both may board with the earlier group.

Note: Self Boarding Gates are being tested at the following gates...
  • IAH - Gate C25/C26 - See Post 2960, Includes YouTube video from CO777DAL
  • IAH - Gate E4 - Old test from pmCO days, See Thread Here
  • BOS - Self boarding gates are now back in *LIMITED* use at least at gates B25 and B26



sUA Boarding Times by Aircraft (AFA)

Previous thread: United's Current Boarding Process (with Wiki) [Revised, May 2013]
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United's Current Boarding Process (with Wiki) [2016-forward]{Archive}

Old May 29, 2017, 11:24 am
  #631  
 
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Originally Posted by halls120
Thanks to GS, people with real disabilities, people who claim to have disabilities but don't, families with children who really need help, families with "children" who are scamming the process, and active duty military, 1K isn't really group 1 any longer.
Watched it first hand as this woman decided to push another person in a wheelchair to the gate that she didn't even know.
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Old May 29, 2017, 1:31 pm
  #632  
 
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Originally Posted by halls120
Thanks to GS, people with real disabilities, people who claim to have disabilities but don't, families with children who really need help, families with "children" who are scamming the process, and active duty military, 1K isn't really group 1 any longer.
In the last year, I've seen a huge uptick in:

1) People boarding as disabled, but showing no obvious disability
2) People with Navy ship caps (either from long-ago service or a visit to the gift shop on the Enterprise carrier in SD).
3) People with children clearly older than 2
4) People with "support" animals that bark

I can accept that some of these might actually be legit. But it's hard to believe all of this increase is legit.
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Old May 29, 2017, 3:16 pm
  #633  
 
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Originally Posted by porciuscato
In the last year, I've seen a huge uptick in:

1) People boarding as disabled, but showing no obvious disability
2) People with Navy ship caps (either from long-ago service or a visit to the gift shop on the Enterprise carrier in SD).
3) People with children clearly older than 2
4) People with "support" animals that bark

I can accept that some of these might actually be legit. But it's hard to believe all of this increase is legit.
i have seen the same with the person with "disabilities" escorted by up to seven or eight family members, children who need to shave, and the crowd with the comfort pets. I, for one, very much pity those pets for their masters
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Old May 29, 2017, 5:24 pm
  #634  
 
Join Date: Mar 2014
Posts: 50
Originally Posted by gold23
GA in EWR yesterday tried hard, but ultimately failed. She made the standard announcements, and immediately about 30 people charged the gate. There was an Indian family of about 10- an older woman in a wheelchair with 9 capable family members. She actually tried to ask them if one person could board with the wheelchair member and the others wait until their group was called, but there was "possibly" a language barrier and they all just barreled through. I say possibly because on board two of the family members were conversing with the FA perfectly fine.

Anyway, after this occurs, many people who are unfamiliar with the boarding process began moving towards the gate. Several small families. She stopped them, and they a few began arguing and pulling the "United has horrible customer service!" card. Several of us tried to explain that they were the ones in the wrong, but once that train starts moving it's impossible to stop. She sighed, and since everyone was blocking the path to the jetway she took the path of least resistance- she scanned them in and sent them on the plane. I actually couldn't blame her.
I actually think people are using the Dr. Dao incident to try to get their way by playing the horrible customer service card. The worst of them are trying to provoke an incident so they can plaster it on social media for a big pay day.
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Old May 29, 2017, 5:48 pm
  #635  
 
Join Date: Oct 2011
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Had a great experience at HNL Friday night. A bunch of clearly fake "extra timer" charged the gate one Asian couple even pushing a woman in the wheelchair aside.
But the GAs paid back. They made everyone of that mob put their bags in the sizer. Non fit and they were all sent to another GA to check the bags.
Then the 2 wheelchair passengers, the lonely GS (me) and a handful of Navy service men were boarded peacefully
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Old Jun 3, 2017, 2:26 pm
  #636  
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United's Boarding Process Not So Terrible After My Swiss Flights

Just got back from a 4 segment flight on Swiss in J from LAX - CPH and back. At LAX boarding was organized but at Zurich and CPH, it was chaos. No one lined up for anything. Think big mob of people pushing around others lingering around waiting to board plus multiple self formed lines trying to merge into the single line. This was the case for both J and Y boarding lines.

As many of you know, I've complained about United's boarding process over the years, but after my boarding experience with Swiss, I will say United's process seems more organized and civilized vs the utter chaos that I went through. Another fellow American traveling to LAX agreed with my assessment. Even Southwest, with their numbered position boarding system is much less chaotic than what I experienced over the last 2 weeks.
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Old Jun 3, 2017, 2:29 pm
  #637  
 
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Just got back from ZRH/DME, LX boarding was by priority/travel class

No issues on my flights.
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Old Jun 3, 2017, 2:30 pm
  #638  
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Even for First Class, ZRH is notoriously bad and one of the reasons I try to avoid.
First Class Boarding at ZRH, no doubt similar to what you experienced.

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Old Jun 3, 2017, 3:23 pm
  #639  
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Originally Posted by SFO777
Even for First Class, ZRH is notoriously bad and one of the reasons I try to avoid.
First Class Boarding at ZRH, no doubt similar to what you experienced.

That looks EXACTLY like [what] I am talking about. It made we long for the Group 1 line

Last edited by l etoile; Jun 3, 2017 at 4:29 pm Reason: edited for language - word in [] substituted by moderator
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Old Jun 4, 2017, 6:31 pm
  #640  
 
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Originally Posted by TomMM
Definitely some truth to that. On a recent TATL LH flight to FRA, they called for *G to board before J passengers and i was the only person that boarded. OTOH, i've been the only person in BG1 on a few UX flights.
Same here, oftentimes on UX flights I am the only one in BG1. These outstations also usually only have one boarding lane that they call people through. As a result, sometimes the GA rushes through and is calling BG2 immediately after BG1 so even though I'm standing at the ready to board BG2 bum rushes the line and I end up in the middle of BG2......

First world problems
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Old Jun 4, 2017, 6:38 pm
  #641  
 
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Originally Posted by warrenw
Same here, oftentimes on UX flights I am the only one in BG1. These outstations also usually only have one boarding lane that they call people through. As a result, sometimes the GA rushes through and is calling BG2 immediately after BG1 so even though I'm standing at the ready to board BG2 bum rushes the line and I end up in the middle of BG2......

First world problems
Around here I am typically the only 1K, so they call GS and 1K as pre boarders to get me out of the scrum.
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Old Jun 6, 2017, 12:09 am
  #642  
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Originally Posted by lskohn
Not sure whether this is where it comes from in ABQ, but while I was sitting at YUL by the 80s gates last Monday (flight delayed forever, but 30 min at a time), I repeatedly heard the "under 6" call from a different airline - Delta, perhaps? If the GAs are contract employees and work multiple airlines' flights, they may decide it's easiest to use the most generous call rather than checking to be sure they are using the right one for the airline of the moment.
At YUL, I'd guess it was AC, whose policy is children under 6. The difference, however, is that they board between zones 2 and 3, so after all the elites.

Originally Posted by nycityny
It is not just baggage fees that result in lots of carry-ons. It's the whole baggage check and baggage claim experience which consumes a lot of time and can result in lost luggage. I wouldn't have to pay baggage fees at all on United but I use a carry-on on all flights except international ones. Checking bags can add more than 30 minutes to the trip.
I was having lunch with my team a week ago, with my roller (as I was heading to the airport after). Somehow the topic of me never checking bags came up, followed by me buying F. "Wait, you're in first class? Why don't you just check your bag?"

You've pretty much summed my thoughts up exactly.

It adds time. There's a risk for loss and damage. etc.

Originally Posted by Baze
But it is not only UA. Earlier yesterday morning flew Alaska Fairbanks to Seattle. They called for disabled, a man and a wife go up, he is using a cane and noticeably hobbling. I think nothing of it. Get on the plane and get to my exit row aisle seat and guess who is in the window and middle seat? The man with the cane and his wife. cane was no where to be seen and he got up to go to the bathroom a couple times with no hobble at all. First, the GA should have stopped them from being in the exit row when they pre-boarded with a disability, hobble and cane. And second, the gaul of some people just to get to board earlier. And I have seen this same behavior and results on UA flights in the past.
I fractured a toe in early December, 2015. I ended up in a little boot thingy (virtually invisible with the pants I was wearing), and optionally used a cane (I was told it would heal faster if I kept weight off it).

My first flight with it was UA SFO-YYC, in F.

I thought I'd take advantage of the pre-boarding (probably only saved me 30 seconds, but whatever), as I was definitely moving more slowly.

Well, guess what... the shallow decline of the jet bridge was the hardest thing I had to navigate the entire time I used the cane. On board, it went in the overhead bin, and did not come out until we were at the arrival gate. Without the cane, I walked a little slowly, but it appeared normal. If I'd had a tight connection, I easily could have gone back to my normal pace without the cane, making it appear as if I was a scammer. I didn't need it to walk, I needed it to heal faster.

I boarded four more flights while I had that cane, and the jet bridge (during boarding, not deplaning) was always the hardest thing to do. So I'd definitely appear to be hobbling slowly onto the plane, then walking normally on board, and reasonably quickly (though with the cane) on arrival.

I have a friend who needs to wear leg braces. He checked them on one trip, because going through a metal detector is unpleasant with them on, and he didn't travel enough to know to put them in his carry-on. He's a tough guy. He'll suffer through the pain, and you'd never know he has any issue. But I don't think we were far off from requesting a wheelchair.

I have a family member who can walk fine (for reasonably short distances, like curb to gate), but can't stand for long periods. She always takes pre-boarding to ensure she's not stuck standing on the jet bridge.

Not all disabilities are visible. Not every young kid with a can who can walk fine on board is faking it.

Originally Posted by zeer0
On erj-145's I've always experienced them board groups 1 & 2 together, simply because there will only be at most a couple people in group 1 usually.
That is the worst reason to do it. The number of people in group 1 should not impact whether to call that group unless the number is 0.

If you're the only one in group 1, but there are 20 people in group 2, it makes a huge difference to bin space, especially on 50 seat aircraft (been there, asked the GA, and she said "there aren't many people in zone 1").

The only time they should be combined is if there aren't many people in group 2. Adding a couple people to a large group 1 doesn't negatively impact them much. Combining two small groups doesn't negatively impact anyone much.

Shoving your lone 1K into a group of 20 credit card holders has a large negative impact.
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Old Jun 16, 2017, 5:30 pm
  #643  
 
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As an aside.. "Gate Lice" notwithstanding - can someone please explain to me why United thinks it's logical to always place BG1/BG2 directly in front of the boarding door, whereas 3-4-5 is off to the side?? Wouldn't the opposite make more sense?

Every time an incoming is delayed, the GA has to tell everyone who ostensibly doesn't check the flight status (another pet peeve) to clear out of BG1 and 2.

How about this United - don't put the first to board in front of the door everyone deplanes from??? It makes no sense.

Additionally, what's an the airserv wheelchair folks consistently lining up and filling up BG1 these days. At IAD or DEN, whenever I get to the gate, BG1 is full of waiting wheelchairs "parked" with nobody present around them.
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Old Jun 16, 2017, 6:45 pm
  #644  
 
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Overheard at EWR yesterday -- a flight to ATL was boarding. "Only 35 people on our flight, so everyone is welcome to board. All passengers, all groups, please board."
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Old Jun 16, 2017, 7:08 pm
  #645  
 
Join Date: Jul 2013
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Originally Posted by wxguy
Overheard at EWR yesterday -- a flight to ATL was boarding. "Only 35 people on our flight, so everyone is welcome to board. All passengers, all groups, please board."
Was it then followed by a "Thank You for flying Southwest"??
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